MadCap Software Forums

Looking for best practices in setting up responsive designs for HTML5 outputs. We have 20+ outputs hosted on our documentation site that are almost all tripane right now. We want to move them to top-nav.

For example, the HTML5 skins have the web, tablet, and mobile mediums set up correctly, but ...

Is there a way to give readers opportunity to email detailed feedback on a given topic?

Example: Reader visits the topic at docs.acme.com/whizzbang/install.htm
Topic is in a top navigation web output

Can we provide a link somewhere (in the topic, to the side, etc.) that automatically includes ...

Is there a way to search across top navigation web outputs that are all hosted on a site? For example, a search box on docs.acme.com that searches docs.acme.com/projecta, docs.acme.com/projectb, etc. Thanks!

Hi Dave,

Thanks for the link. It's always a pleasure to see your informative responses.

If you host multiple help outputs on a single site, how are 404s handled on an output basis? (instead of a single 404 for the whole site)

Best,
Pamela

Thanks, all! Madcap support confirmed that Flare doesn't have flare handling as a project setting. I'm the second customer to request this feature.

Link previews in Outlook.com (web outlook) show unexpected titles and metadata for our HTML5 help deliverables on help.nintex.com.
(About link previews: https://support.office.com/en-us/article/Add-a-link-to-an-email-using-Link-Preview-in-Outlook-com-or-Outlook-on-the-web-ebbfd8ce-d38e-40ef-bb8c ...

Resolved! Non-breaking hyphens fixed the issue. Thanks!

Is there a way to prevent lines from breaking at hyphens? Right now my autofit table automatically shrinks column width to where the hyphens appear, as shown in the attached image.

I want to make my autofit table expand this column to the full paragraph "nm-data-created-date."

Thanks!

Not sure on the 404 other than modifying it for those sites to provide a link to the main help.

The help.nintex.com URL is equivalent to a single site. Is that right?
On this site are 16 help outputs. Is it possible to set up individual 404 handling by output, so that a bad link within en-us/nwc ...

We publish several HTML5 help outputs to an Azure app server at help.nintex.com.
Almost every HTML5 output shows a new folder structure because the related flare project Content folder was revamped. Example: help.nintex.com/en-us/nwc is one output.

Questions:
1. How can we provide a friendly ...

Hi Mari0n,

Thanks for the ping. I did resolve this issue by following support's steps below. Hope this works for you!

1. Close Flare
2. Using Windows Explorer, browse to your project folder
****Make copies of the folders to a different location if concerned about losing any data, such as ...

I'd love to see current examples of Flare web help!

Tech support case submitted - for some reason when I type text that is in a variable set, I no longer get the auto suggestion pop-up with matching variables. I tried the same text with all 5 of my projects, and oddly, 2 of the projects do suggest something, but only from one of the variable sets ...

Hi Dave Lee,

Thanks for your response. We combined project files into one flare project so that we could avoid the external resource issues. The alias links now work as expected.

Still wish I understood how it happened, though... Not sure why this ghost file was created (not attached to toc or ...

Thanks for your reply, devjoe. In the source project, the problematic aliases are all linked to topics (not bookmarks). The linked topics appear in the TOC. Case-sensitivity was assessed.... Please keep the ideas coming. Thanks again!

Identifiers from alias files of external resources have strange behavior: the Contents pane is not updated (implying that the ghost topic is not in the TOC) and mini-toc proxies are not shown.

For example, if I go to the following URL I get pointed to a ghost file that was apparently developed ...

Thank you, roboHAL. Unfortunately, adding hidden divs to multiple topics does not work with the large numbers of topics we deal with. I will keep it in mind for smaller projects. :)

Still looking for multi-word phrases defined at the project level for search results... Thank you in advance to ...

Any change here? Are multi-word phrases allowed in synonym files (*.mcsyns)?

If you don't mind using some javascript, it'll be possible to create a linked list of in-topic headings using a script. I did a quick search on Google and found several javascript examples to do exactly this.

Hi Dave, would the script be required in each topic? Weighing the benefits of this ...

Sorry, no solution found yet and my current projects don't have this issue.

My team is seeing this issue too. Interested in a resolution!

Best,
Pamela

doc_guy wrote:You can also go back to your email that includes your license key. That email will have the download link that is tied to your key. So you can find older versions of Flare (assuming you had a license for them) that way.

Awesome - I'll keep that in mind!

Thanks! Got it

Best,
Pamela

Can anyone point me to the Flare 11 download file?

When I google "Flare 11 download" I get a cached copy of the madcapsoftware.com site that redirects to Flare 12. I'm not ready for Flare 12 yet.

Thanks!

Thanks, Margaret! Found it. The % display setting was the issue

For anyone else looking:
Go to: Control Panel\Appearance and Personalization\Display
Then click: "Let me choose one scaling level for all my displays" (if multiple monitors)
Select "Smaller - 100% (default)"