MadCap Software Forums

Good information. Thanks for the detailed follow-up. I look forward to MadCap input on this issue!

It's true - this error only happens on the machine on which the Flare project was bound to VSS. I just asked my coworker to create a Flare project and bind it to VSS, and the problem happened on her machine, but not mine.

Another thing. You can get the error to go away permanently if you manually ...

I am getting this error with VSS 2005. My coworkers are NOT getting the error. I'm the one who bound the project to VSS. I'll have to try asking them to bind a project to VSS and see if they get the error and I don't next time.

Link to my reported bug: http://forums.madcapsoftware.com/viewtopic ...

Open a Flare project that is bound to source control and then select View> Feedback Explorer.

Actual results:
For my coworkers (who did not bind the project to source control), no data is displayed; the Feedback Explorer window displays one of the following messages depending on your selection ...

I looked back over my notes and I always did import the TOC. It appears that Flare derives its master TOC from the FrameMaker TOC file.

But I delete the FrameMaker TOC file from the project after the import is done (just to avoid clutter).

Here are my instructions for a one-way import from ...

In a Help deliverable (WebHelp or .chm), select the number of stars to assign as a rating to the displayed topic and then click the Submit button.

Actual results: The message “Please specify your rating” appears.

Expected results: My rating should be submitted because I already selected the ...

In Feedback Explorer, open the Synonyms window and then select File> Save To (or File> Save As), entering the desired file name and location.

Actual results: No file exists.

Expected results: File should exist after I save the Synonyms data.

Note: I also tried closing and reopening the ...

In Feedback Explorer, view data in a chart, ensuring that the view is default (not ½ of the screen) and then select “Print Preview.”

Actual results: The chart appears compressed, as it does in the default view within Feedback Explorer.

Expected results: The chart should take up the entire ...

In Feedback Explorer, after viewing a chart of all topics (once for view counts and once for ratings), open the Search Phrases window, select all rows, and then click the “Send the data to the Charting Pane” button. Close and reopen Feedback Explorer to retry.

Actual results: The chart ...

In Feedback Explorer, select all topics in the Topics window, click the “Send the data to the Charting Pane” button, and then select “Pie” (or another pie-based format) from the drop-down list.

Actual results: The current chart does not change. In fact, the current chart changes form only ...

1. Build a Microsoft HTML Help target with the required Feedback key.
2. Publish the resulting .chm file to a network drive (for internal testing).
3. Instruct all testers to copy the .chm file to their local drive (cannot be viewed on network drive anyway).

Actual results: Comments can be added ...

1. In the Help deliverable, search for a term that does not exist in the deliverable (and that does not have a synonym).

The system responds with “no results.”

2. In Feedback Explorer, open either the “Search Phrases” window or the “Search Phrases with No Results” window.

The ...

Look for options in Feedback Explorer or Feedback Admin to change, add, or delete registered user accounts.

Actual results: No options exist for changing, adding, or deleting registered user accounts.

Expected results: Options should exist for changing, adding, and deleting registered user ...

As user, look for options to change your registered user account.

Actual results: No options exist for changing your registered user account.

Expected results: Options should exist for changing your registered user account. Examples of items requiring account changes include typos, new email ...

Follow-up. I tried clicking \"Accept\" in a new message received and it worked out fine with the predictable results. So I went back to the old message where I got the original run-time error and tried again. I got the expected results.

For some unknown reason, the problem has corrected itself. I ...

Steps to reproduce:
Note: Neal Pozner has been working with me recently on Feedback Server.
Setup: Feedback Server hosted on remote virtual machine. My email address set as reviewer of pending comments. Someone else on my team submits a comment. I receive the automatic notification with the options ...

BUG: Workflow issue with Pending Comments window
(slight revision of what I just entered int he bug database)

Date entered:
1/3/2007

Steps to reproduce:
Open the Pending Comments window and double-click one of the listed topics.

Actual results:
Comment status cannot be changed. There are no ...

Thank you, Rick, for the information on your FrameScript workflow. Looks like I'll have to persuade my team to buy a copy if we want to get serious about removing the tweaking. :-)

Regarding issues with variables, see my posting here: http://forums.madcapsoftware.com/viewto ... 6804#26804

Thank you. I had no idea this workflow could be achieved (thus removing the perennial tweaking) - how do you get the FrameMaker TOC to convert to WebHelp contents?

Do you think it might work for print output? I would like to try out your workflow and see.

Can you tell me the reasons you have for importing the TOC? Are you referring to the TOC file in the FrameMaker book?

I haven't found any reason to import the TOC file. Flare automatically creates a \"master TOC\" based on the heading of each topic generated from the FrameMaker book, and when I ...

Did you notice the \"Master TOC\" in the Project Organizer? (Project> TOCs> Master.) In my experience, Flare appears to generate this TOC based on my \"New Topic Styles\" selections. For example, if I select h1, h2, and h3 as \"New Topic Styles,\" then the master TOC includes TOC entries for each of ...

I closed all browser windows and then redisplayed my WebHelp deliverable. The not-yet approved comment authored by me was still there. However, when I viewed the copy of the WebHelp deliverable that sits on the network, this comment was not visible.

It appears that the visible not-yet approved ...

I see my earlier post was cut off. Here is the sixth issue in full (no inline comments), plus issues 7 and 8.

ENHANCEMENT: No inline comments
Date entered:
12/12/07
Steps to reproduce:
Try to comment within a paragraph of a topic.
Actual results: Comments are only enabled on a topic level ...

To a project with “Require new comments to be reviewed” enabled (Basic tab of .fbconf file), add a comment with 5000 characters in the body.

Actual results: No system response.

Expected results: Automatic notification sent to reviewer’s email address on file. Display of comment when ...

BUG: Comments visible without required approval
Note: Reference 12/12 session with Richard Farrell.
1. Add a comment to a Help project with \"Require new comments to be reviewed\" enabled (Basic tab of .fbconf file).
2. Click the \"Refresh comments\" button.
Actual results: The new comment is ...