Search found 100 matches

by TR Lisa
Tue Oct 24, 2017 7:38 am
Forum: Flare's General Discussion
Topic: Guidelines for replacing a help system
Replies: 7
Views: 2975

Re: Guidelines for replacing a help system

No ADA required. But realizing we have more than 2000 topics, I don't think individual redirects are feasible. It's looking like the plan to roll out a Help Center "lite" with the core content rebuilt, that links to the legacy help structure for a period of time during which we knock em over the ...
by TR Lisa
Fri Oct 20, 2017 4:00 pm
Forum: Flare's General Discussion
Topic: Guidelines for replacing a help system
Replies: 7
Views: 2975

Re: Guidelines for replacing a help system

Thanks. Sounds like a joyous undertaking. Can't wait! :)
by TR Lisa
Fri Oct 20, 2017 9:49 am
Forum: Flare's General Discussion
Topic: Guidelines for replacing a help system
Replies: 7
Views: 2975

Re: Guidelines for replacing a help system

Thank you for the replies. I'm pretty familiar with Flare so am comfortable setting up the project and topic structure. Although I will review the Flare guidelines to make sure I'm up to date on best practices and the newest features.

Am replacing HTML5 output with HTML5 output. We don't have CSH ...
by TR Lisa
Thu Oct 19, 2017 9:51 am
Forum: Flare's General Discussion
Topic: Guidelines for replacing a help system
Replies: 7
Views: 2975

Guidelines for replacing a help system

Looking for guidelines, best practices, or success stories from anyone who has replaced a legacy help system with a new one. The HTML help project I inherited is not fixable. I need to start over. All topics will have new URLs. Need an approach that minimizes customer impact cause by all the links ...
by TR Lisa
Wed Aug 16, 2017 7:47 am
Forum: Flare's General Discussion
Topic: How to copy updated TOC file to HTML5 output
Replies: 8
Views: 4710

Re: How to copy updated TOC file to HTML5 output

Hi Dave. I wasn't entirely sure a straight js copy from one build to a different build would work, because I know 0 about how js files work. But I will try it both ways, and if a straight copy works that would be fantastic.
by TR Lisa
Tue Aug 15, 2017 7:57 am
Forum: Flare's General Discussion
Topic: How to copy updated TOC file to HTML5 output
Replies: 8
Views: 4710

Re: How to copy updated TOC file to HTML5 output

Just found what looks like TOC text I can edit in one of the chunked js files. I had not checked the chunks, nor do I know anything about chunks, but here we go. :)
by TR Lisa
Tue Aug 15, 2017 7:32 am
Forum: Flare's General Discussion
Topic: How to copy updated TOC file to HTML5 output
Replies: 8
Views: 4710

Re: How to copy updated TOC file to HTML5 output

I had tried looking in the js file to see if I could update the TOC manually, but in Notepad it didn't show any TOC data so assumed I was wrong about it being there. I don't know anything about js really so will have to look in to what can open and edit those files. Thanks.
by TR Lisa
Mon Aug 14, 2017 8:57 am
Forum: Flare's General Discussion
Topic: How to copy updated TOC file to HTML5 output
Replies: 8
Views: 4710

Re: How to copy updated TOC file to HTML5 output

Thanks for the replies. I can't use Publish because we have file names that are too long thanks to some heavily nested content folders and really long file names. It breaks the publish and the fix I read about requires a version of Windows I don't have and can't get. I had looked in the output Data ...
by TR Lisa
Sat Aug 12, 2017 11:26 am
Forum: Flare's General Discussion
Topic: How to copy updated TOC file to HTML5 output
Replies: 8
Views: 4710

How to copy updated TOC file to HTML5 output

Moving my built project to our servers takes 10+ hours. So I need a way to copy only a few locally-updated and built files to the server output. Not a problem with topics. But I can't find the fltoc file in the output. How can I copy an updated TOC to existing output?

Thx.
Lisa
by TR Lisa
Wed Aug 09, 2017 10:13 am
Forum: Flare's General Discussion
Topic: Reasons excluded topics are appearing in ouput
Replies: 8
Views: 4154

Re: Reasons excluded topics are appearing in ouput

You may be on to something here. I had checked everywhere for conditions except the folders. So I just stripped all conditions from all top-level folders because I want to set exclusion conditions at the topic level only. In my first test build that seems to have the desired effect, at least when ...
by TR Lisa
Mon Aug 07, 2017 6:03 pm
Forum: Flare's General Discussion
Topic: Reasons excluded topics are appearing in ouput
Replies: 8
Views: 4154

Re: Reasons excluded topics are appearing in ouput

Am taking this up with MadCap support rather than post screenshots of our app here. Will update thread with final outcome. Best guess is that the unchecked Advanced "exclude" target setting is overriding the target exclude condition, but don't understand why it should. We have many topics that aren ...
by TR Lisa
Mon Aug 07, 2017 8:01 am
Forum: Flare's General Discussion
Topic: Reasons excluded topics are appearing in ouput
Replies: 8
Views: 4154

Re: Reasons excluded topics are appearing in ouput

The project is pretty large with a complex structure I inherited, so a little hard to find specific topics that are correctly being excluded. However from comparing the output size it looks like very few if any are being excluded. And the funny thing about that Advanced setting you mentioned is the ...
by TR Lisa
Fri Aug 04, 2017 6:07 pm
Forum: Flare's General Discussion
Topic: Reasons excluded topics are appearing in ouput
Replies: 8
Views: 4154

Re: Reasons excluded topics are appearing in ouput

I still see no reason the build is including these excluded topics. I have one condition in the topic properties and it's only the exclusion. Target is set to exclude that condition with no overriding include condition. I looked at the topic code in text editor and find nothing that would cause it ...
by TR Lisa
Fri Aug 04, 2017 11:53 am
Forum: Flare's General Discussion
Topic: Reasons excluded topics are appearing in ouput
Replies: 8
Views: 4154

Reasons excluded topics are appearing in ouput

The reverse of my previous question, ha. I have applied a condition tag to the topic and the target is set to exclude topics having that condition. Topic is still being included in the (HTML5) output. There is no other include or exclude condition. What else could be causing the excluded topic to be ...
by TR Lisa
Wed Aug 02, 2017 1:11 pm
Forum: Flare's General Discussion
Topic: Reasons topics might be missing from output?
Replies: 3
Views: 1832

Re: Reasons topics might be missing from output?

Found it! Advanced target setting: "Exclude topics not linked directly or indirectly from the target" was checked in the offending target.
by TR Lisa
Wed Aug 02, 2017 12:22 pm
Forum: Flare's General Discussion
Topic: Reasons topics might be missing from output?
Replies: 3
Views: 1832

Re: Reasons topics might be missing from output?

Good question. It's HTML5. I have two targets that are virtually the same but for one conditional tag that excludes certain topics from one or the other. I've quadruple checked the topics are tagged correctly. Also if I include the "missing" topics in the other target, they don't go missing. So it ...
by TR Lisa
Wed Aug 02, 2017 9:59 am
Forum: Flare's General Discussion
Topic: Reasons topics might be missing from output?
Replies: 3
Views: 1832

Reasons topics might be missing from output?

I have a few topics that are missing from the output after I build. Have checked condition tags and target settings. No obvious commonality between the missing files that I can see, other than they are built with the same target. What are some other reasons topics might be missing from output?
by TR Lisa
Thu Jul 27, 2017 10:38 am
Forum: Flare's General Discussion
Topic: Keeping Track of Topic Status?
Replies: 10
Views: 5607

Re: Keeping Track of Topic Status?

Well that works, sort of. Not so well if topics have multiple search tags and the tag you're looking for isn't first, alphabetically. Will have to work that out via exported file I guess.
by TR Lisa
Thu Jul 27, 2017 10:23 am
Forum: Flare's General Discussion
Topic: Keeping Track of Topic Status?
Replies: 10
Views: 5607

Re: Keeping Track of Topic Status?

Thanks, I'll do that. I confused file list with Content Explorer. This project is massive. The file list is still loading...10 minutes and counting.
by TR Lisa
Thu Jul 27, 2017 8:54 am
Forum: Flare's General Discussion
Topic: Keeping Track of Topic Status?
Replies: 10
Views: 5607

Re: Keeping Track of Topic Status?

So, file tags. The report I create does not sort by file tag. It sorts by topic, which is not useful. I want a report of just the topics that have a specific file tag. See the advice to export instead of report, but not sure what is meant by "open the File List". My project file list/folder ...
by TR Lisa
Tue Jul 18, 2017 12:59 pm
Forum: Flare's General Discussion
Topic: Bulk update for topic titles?
Replies: 6
Views: 3592

Re: Bulk update for topic titles?

This help project was rebuilt from output after a previous author deleted all of the source files. And before that was maintained by many different people and then by no people for a long time. I'm just trying to keep it alive and halfway usable while I build a new one. It's complicated... :)
by TR Lisa
Fri Jul 14, 2017 12:43 pm
Forum: Flare's General Discussion
Topic: Bulk update for topic titles?
Replies: 6
Views: 3592

Re: Bulk update for topic titles?

So I'd still need to open and manually add a heading-styled title to each topic, just not open Topic Properties for each, right? I can try that. There is other boilerplate clutter at the top of each topic that I think will get sucked in as the search results heading if I don't delete it or add the ...
by TR Lisa
Thu Jul 13, 2017 8:06 am
Forum: Flare's General Discussion
Topic: Bulk update for topic titles?
Replies: 6
Views: 3592

Re: Bulk update for topic titles?

Unfortunately the only heading style in these topics is applied to a generic string like "Topic Help", which is also the topic title. This is essentially what's causing the mess in search results. Pages of "Topic Help" listings in the search results. So it doesn't seem that using existing headings ...
by TR Lisa
Wed Jul 12, 2017 1:57 pm
Forum: Flare's General Discussion
Topic: Bulk update for topic titles?
Replies: 6
Views: 3592

Bulk update for topic titles?

I've inherited a project with 848 field help topics that all have the same topic title, "Topic Help". This is not pretty in search results. Not all topics have headings. All do have boilerplate text above the topic text that is hard wired (not template text) in the topic. Any way to update topic ...