MadCap Software Forums

Just installed Acrobat Pro 2019.012.20040. I have gone through 15 PDFs that had the issue yesterday and I haven't seen the embed error once.

Brian

Yeah, it does not seem like this is limited to PDFs created in Flare - this seems to be a bigger problem with the current version of Adobe Acrobat and embedded fonts. We received an invoice from a contractor yesterday and had exactly the same problem with it.
Yea. There are multiple threads on ...

Adobe''s response :
We are aware that there is some defect in the MadCap Flare PDF files in terms of embedding of fonts that is no longer ignored by the most recent release of Acrobat/Reader.

I have one sample and am following up internally with regards to exactly what the problem is with how ...

Yep. Yesterday, all my PDFs were fine. Today, I get the following message on all Flare-produced PDFs:
I don't have this issue on Word and Publisher PDFs. There are several threads on the Adobe forums so I hope this issue is fixed soon.

Brian

ChoccieMuffin wrote:Ah.

On your table you have page-break-inside: avoid;

Try removing that and have another go.

That did it! Thank you!

Brian

I had the same issue back in January, which I documented here:

https://forums.madcapsoftware.com/viewtopic.php?f=68&t=31195

As it turned out, it was a two-factor authentication (2FA), which our Git repository requires but Flare does not support. I had two create the following files :

id_rsa ...

And a follow-up to the previous post. I have found doing the following greatly reduces the number of errors when I push changes.

• Keep the number of files in a single commit to less than 30 files.
• On the Source Control tab click Synchronize instead of Push.

Brian

ChoccieMuffin ,

Here's the style for our print version of H1:

h1
{
font-family: 'Century Gothic';
font-size: 22pt;
margin-bottom: 20px;
margin-left: 0;
margin-right: 0;
margin-top: 0;
padding: 0;
color: #1dbecf;
page-break-after: auto;
orphans: 0;
page-break-before: always;
line ...

Hi,

I have a PDF target that produces unneeded blank pages after the first and secondary headings and in front of tables as shown in the screenshot below.

flare-table-error072219.png

And here's what the topic (Web Platform) looks like in the TOC.

flare-table-error-toc072219.png

I have tried ...

In my case, I was able to resolve the issue by right-clicking the font and selecting "Install for all users." This instructs Windows to put the font in the Windows/Fonts folder, rather than the appdata folder for a user.
Our intern was having this problem and this fixed it. Thank you, thad !

Brian

Nita,

Wow! Thank you for the quick response! :D And yes, you are 100% correct -- I'm trying to put this in the master page so the link is always available. I was able to get a PDF link in a master page to work but I did it by hard coding it, not using a relative link. Oh well, back to Square One ...

Hi,

We use the following variables to create PDF file names in our PDF targets:

[%=Cover Variables.P/N:%] [%=Cover Variables.Product Name%] [%=Cover Variables.PDFGuideTitle%]

What I've been trying to do in our HTML5 help but without any luck is to use these variables in hyperlinks. For example ...

The position has been filled.

Thanks ChoccieMuffin . Here's the image I tried to upload previously.

flare-editor-bug041519c.png

What's even weirder that once I start adding formatting the behavior goes back to the way I'm used to as shown below.

flare-xml-editor-bug041519.png

Since it's a cosmetic issue I'm just going to ...

Hi,

I've been using Flare since 2010 and I have rather embarrassing question. Up until lunchtime today when I inserted an image I would see four vertical bars to the left of the image

HTML
body
p
img

Now, however, that last "img" bar no longer displays. What's even odder is I can copy a ...

Thanks atomdocs, that did it!

Brian

I found some more odd behavior with Capture. For example, if I open up Task Manager I see the following:
Capture-task-manager-error040519.PNG
However, if I look at the Taskbar it shows that Capture is not running.
Capture-task-bar-error040519.PNG
Also, if I press Alt-Tab I don't see Capture at ...

Hi,

When I click the minimize button in Capture instead of minimizing the application Capture closes. When I reopen Capture I get the following error message.
Capture-error040519.PNG
Fortunately, after clicking OK Capture operates normally. Has anyone else seen this? (I am running Capture 7.0.0 ...

Good question. However, I don't know the answer. For those interested, here's the release notes for the April 2019 release:

https://kb.madcapsoftware.com/Content/F ... _Notes.htm

Brian

To follow-up on my last post, yes, it was a two-factor authentication issue. I had two create a two RSA keys but now I can pull changes from the repository made made by my coworker without issues. Today, unfortunately, I found I get errors when I try to push changes.

Brian

Ah, found the problem. I deleted the following line by mistake:
Sub SetShapesToInline()
I just ran it and it worked. Thanks for your help. :D

By the way, the reason I haven't used macros since the '90s is thanks to the Concept Macro Virus . At the place I was working at in '95 it ruined ...

Psider ,

Thank you for your quick response! Unfortunately, I haven't used Word macros in over 20 years and I seemed to have crashed the macro editor. No matter what I do now I get a "Compile error" Invalid outside procedure" error message. Now I can't even create a new macro.
cannot-create-macro ...

Hi,

I imported a Word doc into Flare and everything seemed to go smoothly but with the normal issues I've seen in the past (e.g., I got a new unneeded style sheet). However, when I open the topic file I immediately noticed only a small fraction of the images were imported. (47 of 498 images were ...

chuck_agari,

Any luck with this issue? As documented here, I've been having similar issues.

Thanks,
Brian

Nita, thank you for your response. The problem is that I can't import a project from our repository through Flare because I get an error when I try to browse the repository. (It never gets to the point of accepting my credentials.) In the past I always used the command line (not Flare) with Git and ...