MadCap Software Forums

I just installed Google Analytics and it has been very helpful, providing with a lot of valuable information about who is using my help system.

Actually, I was pretty amazed at how detailed the reporting is. Had no idea that people from Sierra Leone were visiting my site!

scott wrote: hope this helps,
.scott

Awesome. Had no idea that feature was there!

Thanks a lot!

Before the 4.2.1 patch became available via the Check for Updates function under the Help menu, I was sent the patch files by tech support.

I applied the patch successfully.

I am now prompted to apply the 4.2.1 patch every time I launch Flare. If I try to apply the patch, I get halfway through it ...

When I select Recent Discussions and then click on a posted comment, the normal behavior is that the comment appears. Click it again, it disappears. To note, the name, subject and page are clickable.

However, an odd behavior I am seeing is that when the comment is visible and the pane refreshes ...

I received an email from a Certified Flare Representative, who gave me a patch for this error. However, BEFORE I applied the patch my users reported that the dialog box error was fixed!

I have no explanation other than that. I didn't even rebuild my project after the error was reported. It just ...

Some of my users are reporting that the feedback dialog is getting cutoff at the bottom so that the SUBMIT and CANCEL buttons are not visible, and cannot be clicked.

I was trying it on my PC with Firefox, Safari and IE ( 7 & 8 ) and could not replicate the problem. The users having issues are ...

Does it happen in a brand new project?

Was this project originally created in Flare v4 or in an earlier version and then opened and built in v4? I tried it on a project I had created in v3 and just recently opened and built in v4 but that problems doesn't occur for me. Although I can't remember if ...

LTinker68 wrote:Did you clean (delete) the output folder before building? Does it happen in both Internet Explorer and Firefox?

Yes and yes.

The background color on my Contents, Search and Favorites frames are gray. When I refresh a frame, it changes to white. Also, all of my custom icons revert back to the default Flare icons. To add to this strangeness, only one out of the two custom icons on the Favorites tab (the two delete icons for ...

You could try reversing things. Set the base img tag to have a border of 0, then use sub-classes for those images that you do want to have a border. All MadCap features that include hyperlinks or pseudo-hyperlinks (drop-down, togglers, etc.), will use the style from the base img tag which in this ...

I have the same issue with the close button in the Concept Links dropdown. I have a subclass with the border removed, but I can't figure out how to apply it to the close button graphic (CloseButton.gif).

The image defaults to the <img> class, natch, but I can't seem to find out how to edit it ...

When I generate a target, I get "Compiler (Internal Error): A generic error occurred in GDI+."

This occurs in the very last step of the output, when it's trying to save/write the PDF file.

Help?

Is there a way to click on a discussion on the Recent Topics link and have the system take you to the page that Topic Discussion resides on?

Seems pointless to have a user click on all the pages in the help system to find which page--displayed in the Recent Topics accordion--the topic currently ...

In the Styles tab of a Skin, it seems the CommentNode and the CommentReplyNode are backwards. When I put a graphic in the CommentReplyNode, it shows up at the parent comment in Feedback.

Has anyone else experienced this, or am I missing something regarding which one is the Reply and which one is ...

You're not going mad, for some reason setting an icon for that button in the skin just doesn't work. It has been like that from the initial v4 release, which was the first time I tried to change it.

To "fix" this issue, I overwrote the files in the Output (Skin/Images folder) with my custom ...

No matter what I do, I cannot get the Delete Favorite Topics button to change to my custom button. The funny thing is that I use the same icon for the Delete Favorite Searches button and it works fine.

I have deleted all browser caches, all of the temporary files Flare creates when previewing a ...

Richard Ferrell wrote:This is a free update to Capture v2, you should of recieved an email for this already.

Really? I have v2, but haven't received anything that implies that this is true. It doesn't show up in the "Check for Updates" either.

I get the same Out of Memory errors like the ones described, except mine only happen in command-line output.

Win XP SP3; 1.8GB RAM; 21GB HDD (Running on VMWare Fusion)

Never noticed that before. It must be getting replaced by a function call in a Javascript file, because when I just loaded a WebHelp that I hadn't viewed in awhile, it started as "WebHelp" but then changed to my caption title once the page was fully loaded.

Yes, I get that as well. It seems like ...

Isn't that controlled by the Caption field of the Skin Editor, Basic tab?

Yes, that's correct.

I guess I am just confused by what's shown in the HTML versus what the browser displays. What I have in the Caption field does show up in the browser window's title. However, if I View Source for the ...

The <title> tag in the main frame file (The file with the name specified in the Output File field in the Basic tab of the Target) is always WebHelp. Is there a way to change this, other than editing the file in a text editor?

Does the same thing happen on other systems with IE6? It could be a system setup or security issue.

After much tinkering and pressing and unpressing of buttons in Tools > Internet Options... > [every tab], I finally got it to work. However, since I clicked so many things in frustration, I don't ...

Does the same thing happen on other systems with IE6? It could be a system setup or security issue.

After much tinkering and pressing and unpressing of buttons in Tools > Internet Options... > [every tab], I finally got it to work. However, since I clicked so many things in frustration, I don't ...

I have a customer that can't view my WebHelp system. He is running IE6 (6.0.2800.1106, SP1) on Windows 2000 SP4.

All he sees is the main frame load up. The Toolbar is empty (although the background color--black--renders), the TOC is empty and the main frame is empty. I get the browser's error icon ...

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