MadCap Software Forums

Hi, Lalitha,

Sorry, no, it's a limitation of the HTML Help viewer that the search results can only ever be sorted by rank or, if you've enabled the advanced search facilities, by topic title or help file location. See:

http://msdn.microsoft.com/en-us/library/ms669980(VS.85).aspx#20

The ...

Hi, Scott,

One option may be to set the required font by editing your project settings outside Flare, with HTML Help Workshop .

If you open your HTML Help project (.hhp) file in HTML Help Workshop and then click the Change Project Options button at the top of the Project pane, you can select the ...

Are you compiling the .chm file on a computer whose default system language is set to Russian? I believe that that may be necessary in this case.

See the following (applies to Russian as well as Japanese, I think):

http://helpware.net/FAR/far_faq.htm#JapComp

Pete

Hi, Tom,

If you can find the HTML Help project (.hhp) file for the master help file and open this in Notepad or HTML Help Workshop, this may provide a clue as to where the problem lies.

The master .hhp file should contain a MERGE FILES section that lies all the slave help files that you want to ...

Hi, Andrea,

You might try this to ensure that you're specifying exactly the right target for the hyperlink:


Open the help file to which you want to create a link.

Browse to the required topic.

Right-click the topic pane, and then choose Properties from the context menu.

In the ...

Hi, zerd,

See this article in the Flare Knowledge Base:

http://kb.madcapsoftware.com/default_CSH.htm#OUTH1003F

Pete

Hi, Scott,

Is the search feature broken as well? In that case, the problem may be an incorrectly registered DLL (itcc.dll), which is used by the help compiler to assemble the search and ALink indexes. This would explain why old help files work OK on your computer but new ones don't.

For ...

Hi, Christy,

Microsoft introduced some security restrictions a few years ago that disable functionality in HTML Help files that are accessed over a network, so what you're seeing is almost certainly by design. There are two possible solutions: move the help file to your local drive, or implement ...

Hi, scottpfen,

The technology that underlies the ALink and Shortcut features is Microsoft's HTML Help ActiveX control (hhctrl.ocx), so the fact that neither feature works suggests that you may have a problem with this ActiveX control. If you see similar problems in other HTML Help files on your ...

Hi, again,

Are the .chm and .pdf files stored remotely, on a network drive? Shortcut commands don't work in those circumstances because of Windows security restrictions that Microsoft implemented several years ago. This issue is described in the following article in the Microsoft Knowledge Base ...

Hi, Jan,

Does this code work any better? I've closed off each of the Param tags with trailing forward slashes.

<OBJECT id="hhctrl" classid="clsid:adb880a6-d8ff-11cf-9377-00aa003b7a11">
<PARAM name="Command" value="ShortCut" />
<PARAM name="Font" value="Arial, 8pt" />
<PARAM name="Text" value ...

If you use a program like WinZip to open the hhupd.exe file that comes with HTML Help Workshop — it's installed in the redist subfolder of the HTML Help Workshop program folder — you'll see that it contains a file called mui.cab. The 28 language DLLs are in there.

Pete

Hi,

It sounds like the HTML Help viewer is defaulting to English for those UI elements because it can't find the appropriate language resource DLL (hhctrlui.dll; see http://helpware.net/htmlhelp/hh_info.htm#HHUPD13). Can you verify that the Danish DLL is present on your machine?

Pete

Perhaps it would help to examine the contents of the .chm file with KeyTools (http://www.keyworks.net/keytools.htm). That will show you exactly what's compiled into the .chm file, so you'll be able to see if there are any stray files in there, graphics files that have ballooned in size, etc.

Pete

If there are any artefacts from previously compilations lying around your hard drive, you could try deleting them before you compile again. It could be that the compiler is finding old HTML source files and pulling them into the help file.

Pete

Hi, Marie-Claire,

The error message is normally an indication that the help file has been corrupted for some reason — typically because of a compiler error. The fact that other help files work OK suggests that all the components required to compile and view HTML Help files are present and ...

Thanks. Unfortunately, I can't see anything there that would cause the behaviour you describe.

If you feel comfortable sending your .chm files to me, I'd be more than happy to take a closer look at them. Without access to the files themselves, it's quite difficult to diagnose problems like this ...

Hi, Gary,

Is "www.frontarena.com\contact" the target of a custom button that you've added to the toolbar of the help viewer? If so, this is a known issue with the HTML Help compiler, and one that you can safely ignore. Essentially, the compiler isn't smart enough to realise that you don't want to ...

Here's an alternative version, which adds a Close button to your topic content.

<html>
<body>

<-- The rest of your topic content... -->

<object id="hhctrl" classid="clsid:adb880a6-d8ff-11cf-9377-00aa003b7a11">
<param name="Command" value="Close">
<param name="Button" value="Text:Close ...

Hi, Roger,

If you can make a topic file like the one below the target of your custom toolbar button, the help window will close when the user clicks the button.

<html>
<body onload="JavaScript:Close.Click()">

<object id="Close" classid="clsid:adb880a6-d8ff-11cf-9377-00aa003b7a11">
<param name ...

Hi again, Marie-Claire,

She gets a "This operation can only function within HTML Help" message when clicking on a concept link.

One possible explanation for this is that the HTML Help ActiveX control on her machine is incorrectly registered. So, it would be a good idea to run MJ's Help ...

Hi,

Here's the procedure:

Creating a Binary TOC

Pete

Hi, again,

It's odd that your .hhc file contains the following line, which suggests that none of your selected TOC options has been saved.

<param name="Window Styles" value="0x0">

In effect, none of the available TOC styles is being implemented in the Contents pane. I'd expect this parameter to ...

Hi,


I'm a bit lost... how do I know if my TOC is binary?

The only .hhc file I can find is in my Output folder: Output > [ username ] > Temporary > MyHtmlHelp > Content

Would I need to send it to you via e-mail? I can't see an upload function in the forum.

Please excuse me if I'm being dim ...

Hi,

I've tried creating a new project as a test with just one book and two topics and it still generates without any lines.

Is this a binary TOC? The option to draw lines between the items is ignored in that case. In general, binary TOCs are far less customizable than non-binary ones.

If this ...