MadCap Software Forums

I'm experiencing this too. CPU usage jumps to >90% when simply Ctrl-Tabbing through a topic. But not all topics, so I haven't figured out the specific curcumstances yet ...

Our web application currently uses a RoboHelp WebHelp system and I want to switch to Flare, but there may be a potential problem.

Currently, our developers ensure that the RH CSH javascript file robohelp_csh.js is copied into a bundle with other commonly-used .js files, so that the pages can load ...

Flare 4.1.19 seems stable to me (so far). The only problem I've encountered (and it's a good one) is that the bug fixes in 4.1 meant that I had to go back and undo all the workarounds I put in for 3.1!

I think this issue was addressed recently in the Printed Documentation part of the forum.

Try here: http://forums.madcapsoftware.com/viewto ... =10&t=7805

Just a thought, but before clicking the Break Link button in the Links dialog, try clicking Update Now first. (I'm guessing.)

FWIW, I too have had cursor problems with .NET applications (not just Flare) and multiple monitors. Googling the problem doesn't bring back many results, so I've tended to assume that it's related to my ancient (> 3 years) hardware.

FWIW, since upgrading to Flare 4.1 this now works OK.

Am I alone in thinking that Flare's ability to generate resized copies of scaled graphics - unavoidably in the case of PDF and XPS targets - is a bit poor? Flare's help insists that this produces "better quality images" but that's not been my experience. What do other users think?

Oops, sorry Helen, didn't check the other threads. But you're right - reboot fixes it.

Anyone else getting access violation exceptions every time you open a project in Flare 4.1?

Background:System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at System.Data.SqlServerCe.NativeMethods.GetKeyInfo(IntPtr ...

Hi Adrian

Good question. When Flare builds WebHelp AIR, it obviously outputs the WebHelp and then calls AIR to package it. By default, the AIR package is output to a subfolder of Flare's usual Output folder, and I think it's this subfolder that Richard is suggesting I need to delete before ...

In relation to my earlier post in this thread regarding AIR 1.1 (building OK) versus AIR 1.5 (not building), I have just received this response from MadCap Support:

Thank you for contacting MadCap Technical Support. I am currently using AIR 1.5 on my machine and was able to build different ...

Although you would have to create a p.result_keep class since you couldn't have the "result" and the "keep" classes on the same tag. At least I don't think you can -- can't say as though I've ever tried it.

Multiple classes, each separated by a space, is legal CSS, and you can apply it through ...

OK, I just tried rebuilding the WebHelp AIR file I successfully built last week.

And it failed.

Since last week I've upgraded to the latest version of AIR (from 1.1.0.5790 to 1.5.0.7220), which may be a clue.

So I uninstalled AIR 1.5 and reinstalled AIR 1.1.

Flare now generates WebHelp AIR again.

Hobbes, this is probably no comfort but IMO you're not missing very much. Flare just treats AIR as yet another browser in which to host WebHelp. There's no added functionality over WebHelp other than the ability to run wherever the AIR Runtime can run.

Woo.

It's not a Vista issue. I've generated WebHelp AIR on Vista.

FWIW, I have generated WebHelp AIR with no problem at all.

We seem to be talking about two different things:

(1) Renaming an entire condition tag set
(2) Renaming individual tags within that set

As far as I am aware, (1) works just as you expect it to and (2) doesn't. I really can't understand why MadCap did the right thing with (1) but not (2).

So you're saying that selecting the Conditional Text set in the Project Organizer, pressing F2 and renaming the set doesn't work? I didn't know that.

This question comes up so frequently on this forum that you have to wonder if the Flare Help needs updating to make it clearer, but I really can't see what the developers could do about it. The breadcrumb trail is generated at build time, not dynamically as you use the help. If you think about it ...

Re: AIR. I think Ramon is right about this. It's surely up to MadCap to develop a CSH API for their own application. At the moment all Flare is doing is using AIR as "just another browser" in which to host WebHelp.

Thanks Paul [Pehrson]. That's useful information!

My impression from the screenshots and accompanying text is that Phase 1 will allow you to import DITA files into Flare, converting them into XHTML in the process. From there you can generate any of Flare's usual outputs, or generate DITA files again. (I wonder about the fidelity of this last step ...

Try setting the title of your AIR Help in the skin file (Basic tab, Caption field). Works for me.

FWIW, FullShot 9.5 can do two pointy things per bubble, but no more.