MadCap Software Forums

We are planning on switching from HTMLHelp CHM to WebHelp, and serving the documentation to our users. However, a small number of customers do not allow internet access. If we give them the WebHelp and use file:// to open topics, CSH calls fail--they only display the Default.htm topic. Using http ...

When I try to make a review package with the TOC, Flare tells me that it can't because one of the files has a # in the file name. I have a Book with three topics. The Main topic is the Book (big topic )with jumps within the topic for the three other listed topics--hence the # in the file name.

I ...

We are considering a move to Confluence/MindTouch wiki for our main documentation. Are others in the same boat? Does anyone have any experience taking Flare output and converting or creating a target for a wiki?

Flare support told me that ePub does not support drop downs and tables within drop downs. This should have been stated in the release notes. :(
It doesn't look like Flare supports the EPUB 3 format (yet). There's an overview of EPUB 3 features here http://blog.bookbaby.com/2011/10/epub-3-explained ...

Is there a method for converting existing skins to HTML5 skins? We have a custom set of skins we use for our products (logo, font, colors, etc.) and would like to do a conversion. Is this possible or should we start from scratch?

Not a ig deal, but the Add Target dialog cuts off the Add and Cancel buttons. Re-sizing the dialog doesn't fix it.
I can see you switched your theme to green and transparent. Did you change anything else? Font? Font-size? Zoom? ...
Most developers like to test their products with standard settings ...

LTinker68 wrote:Same thing happened to me. This is what support said to do:
...

Didn't work--I'm still getting the buttons cut off.

Not a ig deal, but the Add Target dialog cuts off the Add and Cancel buttons. Re-sizing the dialog doesn't fix it.
Image attached

My project has many email links. When I build it as HTML5, I get a warning for each one: "Topic contains a topic popup to an email address. Topic popup will be converted to a hyperlink." I don't get these warnings when building the old targets (HtmlHelp and WebHelp).

I tried deleting the link and ...

The About EPUB Output Help topic says that movies are supported, but it depends on the reader.
I have tried AVI, MOV, FLV, SWF, MP4... and the compiler says the formats are unsupported. Is there a setting in Flare 8 to set the reader?

I'm not asking about the individual reader support, I'm asking what formats FLARE supports as input. The About EPUB Output Help topic says that movies are supported, but it depends on the reader.
I have tried AVI, MOV, FLV, SWF, MP4... and the compiler says the formats are unsupported. Is there a ...

What multimedia formats does Flare 8 support? We've tried to add SWF and AVI files to the output, but Flare says they are unsupported.

Our users have reported (and we've confirmed) that under Windows 7 64-bit, pressing F1 does not display Help, but generates an error: "The C:\Program Files\MBF Bioscience\Neurolucida 64-bit\Neurolocuda.chm file is not a Windows Help file, or the file is corrupted."
F1helperror.png

Users can still ...

I am VERY HAPPY to see the Equation editor. We need to put in more than 75 equations in our documentation. We used to use GIFs of the equations. Now, I'm hoping we can use this tool to streamline the use of equations.

Also happy with the new Insert QR code. I am already starting to use the at the ...

You'd think the email announcement of Flare 7 would trumpet the Chrome fix more!

I am very happy about this.

Oh my...looks like Flare 7 fixes this.

Still empty frames when viewing Webhelp with Chrome 7, updated today. Cleared cache and rebooted. No change.

We continue to see serious, show-stopping errors with Flare and VSS 2005. So much so that we are considering a move back to RoboHelp for our next software release. We were told that going to VSS 2005 would solve the problem. Instead, it has introduced new ones. Now, when we try to edit links within ...

Problems solved, sort of. Flare 6 does not play well with Visual Source Safe 6. You need VSS 2005 at a minimum. I've installed the server on another machine and the client on my desktop, and am adding files now to the new database.

I wish it was made clear in the requirements/update info what was ...

No, I'm currently waiting about 25 minutes for something to happen while trying to add a bunch of files. Windows 7 64-bit, Flare 6, VSS 6...

I followed the directions I received from Support:
I recommend opening this project in Flare v5, checking in all files, and then opening the project in Flare v6. This will allow the source control cache to fully generate and should properly sync up which files are writable.

No dice. The files ...

More experimentation --
I need to manually change the Read-only property for each folder that I check out of VSS in order for the edits to be saved. And now I'm geting this error randomly.

I'm getting multiple errors when using Flare 6 and Visual Source Safe, with project originated in Flare 5. The file tree display in Flare is incorrect. Some checked out files have a lock icon, some checked in files have a red check mark. and some have nothing. When I edit and then save a file, I get ...

The collective sigh of relief from La Jolla, CA was audible in New England. :-)

No one likely heard my ARRRGH! when I read the original email, aside from nearby cow-orkers.

Believe me, no one was more relieved than I was. I was afraid that Madcap had been infected by Creeping Redmonditis ...

It looks like a tempest in a teapot...the design group here reorganized their resource server, so the @font-face entries in the stylesheet were pointing to the wrong place, so Flare couldn't find the fonts, so that's probably why it wasn't able to embed them.

Looks like "Nothing to see here folks ...