MadCap Software Forums

Valiant

Andrew wrote:That sounds like a defect to me.

https://www.madcapsoftware.com/bugs/submit.aspx

Already submitted, back on 08/05/2009. Waiting on a fix.

Valiant

Interesting...I've never seen that issue, and we do a lot of conditions work (though rarely more than 1-2 per topic). Our targets have well over 100 conditions in them.
I have about 15 items in the condition tag set (and growing as we add new products). Some topics have up to 12 conditions set at ...

Valiant

We've had problems conditioning topics, resulting in topics missing from output or included where they should not be. Using the GUI interface, the multiple conditions did not always save properly. Some conditions edits would save, but not all of them. I found sometimes I had to select the conditions ...

Valiant

I'd like to see some issues we've ran across and reported fixed:
*Truncation of the path in hyperlinks between projects when you have subsystems 3 or more levels deep.
*Slow serving from IIS on large projects due to multiple GETs of the same files (up to 13 times for some files)
*Topic conditionals ...

Valiant

We've experienced and reported three significant issues that are causing us to invest extra time in our WebHelp projects and are awaiting resolutions:
6/29/2009: WebHelp generated under Flare 5 is slow to load. Monitoring the IIS logs show a "get" for some file 13-15 times. This is not present when ...

Valiant

We submitted this to Madcap support at the end of June, providing them with the IIS logs that show the longer times loading a Flare 5.0 generated project. Right now, we are editing in Flare 5.0 and then going back to Flare 4.2 to build.

I'm really hoping a resolution to this issue and two others ...

Valiant

Yes, I have looked at the text file. The text file matches what shows on screen. In other words, the text file confirms that some of the conditions are not being saved.

After messing with the properties yesterday, I had already decided it is faster and more reliable to apply the conditions to the ...

Valiant

I have a single conditional file in my project. It has 18 entries and I will be generating 18 targets, one for each conditional. Several topics should show up in only 11 of the 18 outputs.
So I try to apply conditionals to restrict these topics from appearing when they should not. The problem is I ...

Valiant

If waiting for WebHelp to load is an issue, try dropping back to Flare 4.2 instead of building with Flare 5.0. We are still waiting on a resolution for increased load times on Flare 5.0 generated projects. It is 3x as long to load the Flare 5.0 gnerated project as the Flare 4.2 generated project.

Valiant

The pre-merge search database option should help speed this up if you enable it. That's assuming your project is like ours, with numerous topics and subprojects. It made a huge difference in search speed, going from a 2 minute search to a few seconds. Instead of looking throughout the project for ...

Valiant

We now have an issue open with support. Monitoring the IIS log when the project is generated under Flare 5.0 has multiple GETS for the same file, some up to 17 times per file. We fell back to Flare 4.2 to generate and the same project has some multiple GETS for the same file, but no more than 3 ...

Valiant

This has gotten substantially worse. We have now moved up to Flare 4.2 (briefly) and on to Flare 5.0. The delay when opening the project or returning to the home page is significant now that the project is updated and generated under 5.0.

Valiant

No idea if this is the right way to do it, but what I have done is opened the snipped with the Internal Text Editor and added:
<link href="../Stylesheets/MyCSS.css" rel="stylesheet" type="text/css" />
to the file after the <head> line.
You can open any topic to get the correct name and path of your ...

Valiant

It's not just the first user. Every user sees the delay. Once the page has loaded, if you hit refresh the delay repeats as the page refreshes.

Valiant

We have a fairly complex WebHelp project . There is one main project with 430 subprojects nested under it, some up to four layers deep. The entire project is generated on Flare 3.1 and we are enabling feedback using Feedback Server. Once this project is released, we plan to move to Flare 4.x ...

Valiant

That's been one of the biggest complaints we've gotten since we started using the feedback server as well.

A movable window sure would be nice.

Valiant

I'd love to see somebody's review who uses Feedback Server.... Get posting propeller heads!
We've used Feedback server and it's had an issue with Flare 3.1 that's finally been addressed in Flare 4.2 according to customer support.

Since our company won't upgrade software while the current project ...

Valiant

I too have a rather large project with 400+ targets at four levels. Once in a while, building the entire project at once works, but most times it stops randomly somewhere in the generation (command line or from within Flare) with an "out of memory" error. Our company won't be upgrading from Flare 3 ...

Valiant

Just to clarify how we build this project (I a co-worker of the original poster).

We build via a command line batch file that starts at the lowest level and generates those projects (which would be level 4). Then we build the level 3 projects which have the level 4 projects as subsystems. Then ...

Valiant

Yes, I'd posted some before, but here's the line before and after as well:

<p>Default:0x20 (95%)</p>
<p>Note:The rfLevel parameter setting is active until the reader is allowed to go into power management (reader turns off). After returning from power management, the reader returns to default ...

Valiant

I have numerous files where a line starts with "Description:" in this same project. I can double click to highlight the word and use the delete key to delete that word. It's just the lines that start with "Note:" that cause the problem. Gotta be something odd going on there.

I considered the global ...

Valiant

Thanks!
I'm doing this in the in the WYSIWYG interface. So if the tag is getting selected, it's something Flare is doing and it is only when I delete NOTE, not when I've deleted anything else. I notice that Flare's cursor action is very odd on a double click. Sometimes it highlights the word ...

Valiant

I'm still on 3.1 and will be until this project is complete per department policy. I have several files in my project that were imported from Word. Several paragraphs are notes. In Word, the paragraph had NOTE: followed by the indented text of the paragraph.

Now, once imported into Flare, I want to ...

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