Search found 276 matches

by helen
Thu May 20, 2010 3:22 am
Forum: Flare's General Discussion
Topic: New book: Creating user-friendly Online Help
Replies: 26
Views: 264919

Re: New book: Creating user-friendly Online Help

Is this available in a download edition? Shipping to Canada, along with possible customs/brokerage charges could easily double the cost of the book.

Regards
Keith

Has there been any more ideas on this front? I'd like to purchase the book, but shipping to the UK and customs is too expensive on ...
by helen
Tue May 18, 2010 4:51 am
Forum: Web-based Outputs
Topic: Error 105: Adobe Air
Replies: 2
Views: 2106

Re: Error 105: Adobe Air

Fabulous! Thank you very much!! How on earth did you track that one down? :shock:

Solved my problem too. 8)
by helen
Thu May 06, 2010 3:14 am
Forum: Web-based Outputs
Topic: Error 105: Adobe Air
Replies: 2
Views: 2106

Error 105: Adobe Air

Morning,

I'm just having a poke around Adobe AIR but I've hit a brick wall. All my projects are falling over with the error " error 105: application.initialWindow.content contains an invalid value". I would fix the invalid value - if I had the slightest idea where to look. I'm assuming it's in my ...
by helen
Thu Mar 04, 2010 7:09 am
Forum: Flare's General Discussion
Topic: The Mysterious Case of the Missing Condition Colors (V6)
Replies: 6
Views: 3421

Re: The Mysterious Case of the Missing Condition Colors (V6)

ouch...er, hello MadCap??

That's the only reason I need not to upgrade. I'd have to reapply the condition tags in both English and Japanese files? God bless anyone with more than two languages! This really has to be fixed. I'm submitting a bug.

You and me both - bug in. I hope they'll release a ...
by helen
Thu Mar 04, 2010 6:43 am
Forum: Flare's General Discussion
Topic: The Mysterious Case of the Missing Condition Colors (V6)
Replies: 6
Views: 3421

Re: The Mysterious Case of the Missing Condition Colors (V6)

Eugh - I'm feeling your pain! :evil:

That was a sneaky change, what's wrong with having periods in your conditions? :shock:
by helen
Tue Feb 09, 2010 6:26 am
Forum: Flare's General Discussion
Topic: Agile development and Flare
Replies: 23
Views: 10893

Re: Agile development and Flare

We're moving towards Agile development as well and so far it's working very well. We're a relatively small company (7 or so developers) and the decision to move to Agile was very much a management one rather than a development one. I much prefer it as the authoring process is tightly integrated and ...
by helen
Tue Dec 15, 2009 8:02 am
Forum: Flare's General Discussion
Topic: flare + google wave = :D
Replies: 6
Views: 2429

Re: flare + google wave = :D

I too have a bunch of invites for Google Wave - PM me your addy if you want one. :)
by helen
Fri Nov 13, 2009 2:59 am
Forum: Flare's General Discussion
Topic: Data at the root level is invalid. Line 1, position 40.
Replies: 5
Views: 3346

Re: Data at the root level is invalid. Line 1, position 40.

Our theory is that it is Flare that changes the TOC-file to utf-16 and that way CVS handles the file as a binary file. But where in the process does Flare change the coding for the file? And why? And why is it impossible to open a regular topic-file when a TOC-file is corrupt?

This thread may ...
by helen
Thu Nov 12, 2009 7:43 am
Forum: Flare's General Discussion
Topic: Internal error: Failed to load Master TOC - #2
Replies: 25
Views: 20384

Re: Internal error: Failed to load Master TOC - #2

Granted not often, but that's not an excuse. :wink: It's just another overhead for those of us using source control systems so hopefully it will be fixed soon.
by helen
Thu Nov 12, 2009 6:12 am
Forum: Flare's General Discussion
Topic: Internal error: Failed to load Master TOC - #2
Replies: 25
Views: 20384

Re: Internal error: Failed to load Master TOC - #2

Yes the binary option would work - however it's not helpful when it comes to many popular tasks such as merge and diff. There's no reason to use UTF-16 so hopefully MadCap will fix this up for us. 8)
by helen
Thu Nov 12, 2009 1:16 am
Forum: Flare's General Discussion
Topic: Internal error: Failed to load Master TOC - #2
Replies: 25
Views: 20384

Re: Internal error: Failed to load Master TOC - #2

Just to update this - I've been in touch with MadCap support and it's now a full fledged bug. Please add your weight to this so it gets fixed soon and the UTF-16 related pain stops.

TOC files should be encoded as UTF-8 (after being edited) instead, we are encoding them as UTF-16. This is a bug and ...
by helen
Wed Oct 28, 2009 12:52 am
Forum: Flare's General Discussion
Topic: McAfee Hijacked Flare 5.1 update
Replies: 13
Views: 8969

Re: McAfee Hijacked Flare 5.1 update

I had the same issue, bin McAfee if you can. It's the latest DAT update (on the 27th) that apparently triggered it - as when I rolled back to 5.0 it still thought it was a trojan despite it being perfectly happy with it for months. http://forums.madcapsoftware.com/viewtopic.php?f=4&t=10049

Great ...
by helen
Wed Oct 28, 2009 12:50 am
Forum: Getting Started and Installation Issues
Topic: Possible false positive on latest dat files from McAfee
Replies: 6
Views: 4980

Re: Possible false positive on latest dat files from McAfee

As I think we all suspected and MadCap have confirmed - it's McAfee being a bit too ambitious on their virus definitions. I have since removed it and all is well in the world of Flare again (and my comptuer runs so much faster)! :flare:
by helen
Tue Oct 27, 2009 2:46 am
Forum: Getting Started and Installation Issues
Topic: Possible false positive on latest dat files from McAfee
Replies: 6
Views: 4980

Re: Possible false positive on latest dat files from McAfee

Hmm, interesting. I'm afraid McAfee bit the dust this morning and a new virus checker went on in my fury - it doesn't think I have a virus.

We don't have a technical department as such... I can inform you that everything was fine until McAfee grabbed it's latest DAT and then both Flare 5.0.1 and ...
by helen
Tue Oct 27, 2009 1:18 am
Forum: Getting Started and Installation Issues
Topic: Possible false positive on latest dat files from McAfee
Replies: 6
Views: 4980

Possible false positive on latest dat files from McAfee

I am not 100%,but suspiciously McAfee (yes I know, not my choice) grabbed some new dat files this morning and subsequently decided that both Flare 5.0.1 (which I was installing at the time) and Flare 5.0 (which I subsequently rolled back to) were in fact a generic trojan - detected as 'Artemis ...
by helen
Thu Oct 15, 2009 2:44 am
Forum: Getting Started and Installation Issues
Topic: Bulk Removal of Linked Files
Replies: 0
Views: 1915

Bulk Removal of Linked Files

I'm wondering if I'm missing a trick here. If I've imported a few hundred files from one Flare Project to another, and then I want to remove the link back to the Parent Project - on bulk, is there a nice way to do that in the UI? Currently I manually edit the Import File thus break the link back to ...
by helen
Thu Jul 30, 2009 5:00 am
Forum: Source Control
Topic: Flare freezes when updating links of moved topics (Perforce)
Replies: 4
Views: 4009

Re: Flare freezes when updating links of moved topics (Perforce)

I saw the same behaviour when I tried to bind to Perforce. I gave up - sorry to not have something more useful for you. I manage all my files manually. :shock:
by helen
Wed Jul 15, 2009 2:09 am
Forum: Printed Documentation Targets
Topic: Bitmap region is locked
Replies: 17
Views: 9548

Re: Bitmap region is locked

Hmmm - two restarts later and it's "fixed". Although Flare took no less than 6 minutes to come to life the first time, I guess it got its knickers in a knot :shock:
by helen
Wed Jul 15, 2009 1:55 am
Forum: Printed Documentation Targets
Topic: Bitmap region is locked
Replies: 17
Views: 9548

Re: Bitmap region is locked

I've just run into this little bug again in Flare 5.0. I will of course be submitting a bug. It's not in a particularly big project - direct to PDF as always. Has anyone else seen it in Flare 5.0 or do I get the lucky prize? I simply can't even compile - it's not as if it takes an hour - it dies ...
by helen
Tue Jun 23, 2009 7:22 am
Forum: Flare's General Discussion
Topic: XML Editor white background in Flare V5
Replies: 8
Views: 4419

Re: XML Editor white background in Flare V5

I've had Flare 3.1 do that before under XP, it was after a severe clean up of the machine, a restart fixed it though. :? Sorry, that wasn't much help - other than I've seen it and it wasn't serious but I would think you've already tried turning it off and on again. :lol:
by helen
Thu Jun 18, 2009 9:37 pm
Forum: Flare's General Discussion
Topic: Bug in ListOfProxy Flare 5.0
Replies: 4
Views: 2262

Re: Bug in ListOfProxy Flare 5.0

For those that find this after a search... Madcap have confirmed this as a bug. So if you're publishing to PDF and using the List of Proxy - you may want to check your output carefully.

Back to 4.2 I go. :(
by helen
Thu Jun 18, 2009 5:42 am
Forum: Flare's General Discussion
Topic: Bug in ListOfProxy Flare 5.0
Replies: 4
Views: 2262

Re: Possible Bug in ListOfProxy Flare 5.0

Ah yes - you're correct, it is indeed using the good old fashioned p tag. Thanks Nita! Please do add your voice to the bug report so it gets fixed nice and soon. It's a bit of a show stopper - I can't use V5 for publishing any of my PFD tagerts that contain a "list of" proxy.
by helen
Thu Jun 18, 2009 2:19 am
Forum: Flare's General Discussion
Topic: Bug in ListOfProxy Flare 5.0
Replies: 4
Views: 2262

Bug in ListOfProxy Flare 5.0

Good morning

Can anyone else verify this or am I going mad? I have a page for my Table of Figures. In there I have a List Of Proxy which says use "TableOfFiguresEntries" as the stylesheet class for each generated entry.

I have both my TOF & CSS in a Master Project and I pull them in as required. I ...
by helen
Mon Jun 08, 2009 11:36 am
Forum: Flare's General Discussion
Topic: Flare 5 now available
Replies: 10
Views: 4546

Re: Flare 5 now available

*waits patiently for her download link & key* :D

Edit - there it is!! :madcap:
by helen
Fri May 29, 2009 2:46 am
Forum: Printed Documentation Targets
Topic: Who is outputting directly to PDF?
Replies: 31
Views: 21077

Re: Who is outputting directly to PDF?

I used to go to Word and then PDF but I now go straight to PDF and like others, tidy up the properties afterwards and check the page breaks. 99% of the time it's perfect. :D