MadCap Software Forums

The problem is, what "page" are you comparing against? ePub is designed to reflow to fit the screen based on the size of the reader, the selected font, margins, etc. Its all fluid. There is no hard-coded page numbers like in traditional print. Some e-readers mimic this by displaying how many of the ...

You might open your Skin file in Notepad, and see if there is anything set in the Anchors section. We ran into a problem a couple years ago where an invalid string got saved in there, and it caused the built window to appear very small, but only when using the command line build. Here is the topic ...

You can also apply this on the HTML attribute, instead of the BODY attribute, which may fill in any borders that the BODY leaves. We had to do this for our background image, as it was not filling down correctly when viewing a short page.

A lot will depend on how you are calling the help from your apps. As long as you are calling them as a child via Javascript, i.e.:
<a href="" onclick="window.open('Default.htm?cshid=1000', 'hlpwnd');">Help!</a>

Then you can simply add a standard Javascript close button:
<a href="" onclick ...

We had a similar issue (although not with Help files) when we had the project folder out of sync with the InstallShield cabinet project. InstallShield failed to install because the files were not the same as those the cabinet thought were in it. We had to recreate the cabinet file in InstallShield ...

I tried playing with z-order, but it seems that is only important within the CHM. The problem is the entire window is behind another application, so its a Windows issue I believe.

We need to use script to do this because there are several elements (iframes, floating DIV banner, etc) that are drawn ...

We are using CHM output, and have a JavaScript "Print" function in place. What this does is catch Ctrl+P (or a Print button press), format some of the text so it looks better in print, starts the print, then reverts the formatting. This works well, as long as there are no window focus changes ...

http://kb.madcapsoftware.com/Content/Flare/Output_Types/HTML_Help/OUTH1005-F_Missing_Caption_Title.htm

Solution: Set your operating system to the same setting for which the HTML Help File was created.

It appears that the Help is compiling in Thai, but the Windows OS is set to another language ...

I don't see any way to do this either. Probably be something that should be put in as an R&D request.

https://www.madcapsoftware.com/bugs/submit.aspx

According to MadCap support, this is caused by images being pasted into the project rather than inserted from a file. I have replaced all of them, and the memory usage has gone down dramatically. I am not getting a System.OutOfMemoryException message, but the video is never finishing compiling (I ...

Strangely enough, running this in command line mode uses MORE memory (tops out at 1.4GB), but does finish. I'm confused...

Oh well, its working. Kinda.

The .props file is not required by any other program except Capture, so it can be deleted or the final image moved to another location where it becomes a plain ghraphic as if created in one of those other programs.

Well, actually Flare will require .props files if you conditionalize images. So it ...

I'm having an issue when building Flash files on my new computer. It is Windows 7, 32-bit, 2.8GHz P4 w/ 2GB memory. I'm not running Aero. I have a request in for a Core 2 Duo or better, but this is what I have to use currently. Some Mimic videos will build once or twice, especially if they are less ...

The source control software we are using requires an INI file in the root drive (C:\). We just updated to Windows 7, and the root seems to be one of the "protected folders" now, so to allow access we had to disable UAC and run our source control app as an admin. However, accessing the source control ...

One of our users found an issue, and we can verify it but can't locate what is causing it.

Basically, when doing a search (via the Search tab), the title shown in the results is not the title of the topic. We tried changing the <TITLE> tag in the HTML of the topic, but this had no effect, its still ...

After a discussion with Support, it may be an issue with Anchors being improperly enabled. We changed the .FLSKN file using Notepad, and changed the Anchors line to remove the incorrect anchors. Now it is just:

Anchors=""
We havn't had any of these issues since that change, so hopefully they are ...

After working with MadCap Support, it looks like one of the MP3 files was "corrupted" (although it plays fine), so it would never compile into Flash. Replacing that file fixed the issue. However, without Support, there is no way of telling WHICH file was the culprit so this may be an issue again.

They are renamed XML files. The format is:

<?xml version="1.0" encoding="utf-8"?>
<CatapultGlossary>
<GlossaryEntry>
<Terms>
<Term>YOUR TERM</Term>
</Terms>
<Definition
Link="/Content/YOUR_TOPIC.htm"></Definition>
</GlossaryEntry>
<GlossaryEntry>
<Terms>
<Term>YOUR TERM</Term>
</Terms ...

We are using HTML Help, and have several alias links to bookmarks. Other than the HTML Help Compiler throwing a message stating that the file doesnt exist, we don't have any problems and the CSH calls work fine.

Are you getting any compile errors?
If you check the .H file and the .FLALI file in a ...

We have a couple toolbar buttons like that. What we chose to do was have a topic in the project which contains only a "jump" to that external topic. We open ours in another window and returns the current window to the calling topic, but you could probably open it directly. Since you are using a ...

Javascript is finicky about using quotation marks within quotation marks. The slash is supposed to cause this "inner" quotation mark to not count, but making sure you get it done properly is troublesome. Replace the "inner" quotes with apostrophes instead.
<script type="text/javascript">document ...

Starting having a problem with my Flash output builds yesterday. When I build the movie, the progress gets to "Compiling SWF...", but then stops. Mimic and MXMLC are running in the Task Manager at ~65 and 25%, respectively, but never complete, even when I ran it overnight. The progress meters in ...

We ran into a similar issue with hyphens and slashes causing line breaks in our titles, that otherwise were not breaking due to CSS. We ended up having to add NOBR tags. You could do something similar, but it is a lot of manual coding.
<nobr>Enable-ABCService</nobr> <nobr>-ServiceName</nobr> <nobr ...

I would assume you could add onLoad="document.location=<pdf file path>" to the body tag, but I don't tend to load PDFs within a CHM, so I can't verify this.

This is due to spaces between two HTML tags not being honored. You can use a tag to force a space, or use a non-breaking space between the two elements. If you enter the space using the XML Editor in Flare, this usually adds a CDATA space automatically.