MadCap Software Forums

We are not using the MSP anymore, we have changed it an EXE, this is because older Image editing utilities such as Paintshop and Snag-IT change the file ext .MSP to thier programs thinking its a Microsoft Paint image.

I am not sure why that is occurring, Please open a support ticket by using the following link.

https://www.madcapsoftware.com/support/contact.aspx

If you need the update and behind a Firewall, or not able to download it see the following Knowledge base article.

http://kb.madcapsoftware.com/default_CSH.htm#PATF41SP1

For the number of Customer Projects I have seen and edit, Then I could be a Tech Writer! So be careful all your Prop Heads, I know your work!

Dear Todd,

Can you open a support ticket so that we can look at your project with 4.1.4 on our system.

https://www.madcapsoftware.com/support/contact.aspx

If you create a new project? does it occur, As The analyzer scan Finished? Is the Project Local Or Network? What is the version number of Flare, Click On Help and About

I would add one of my photos, But Its only about Tech Writers in the Wild, and not Tech Writer tech Support in the wild, <sniff>

Once you upgrade to Flare v4.1 you really can't go back to version 2.5.2 so you will want a backup copy of the project, also you always download the trial of v4.1 and test with that to see if you are happy.

Do you have any other version of SQL installed on your system?

pcalnan wrote:Sayyyyyyyyyy... is that THE Mike Hamilton on Page 4?

Yes it is, We let him go on Vacation once a year

In this update:
- New update mechanism
- Word import and Word output fixes
- Frame import fixes
- PDF output fixes
- Internal Feedback pane fix

Also it will be listed in The Add and Remove programs under the Flare v4.1 so if you need to remove it you can.

Dear Propeller Heads

CherryLeaf is showing the otherside of our Technical writers, So if you want to see Tech Writers in the Wild check out that link

http://www.cherryleaf.com/imatechwriter.htm

I would Uninstall the dot net drivers and Flare and then Reinstall them, where is the project located network or local drive? also if network try local to see if that helps

The Spell Check in Flare v4.1 has been fixed, The issue was that if you had a 64 Bit version of XP or Vista, the Spell check would not work correctly, It seems that some of the Code From Lingo that Flare uses didn't have this feature enabled. so Flare v4.1 We fixed it!

Its not possible to have v4.0 and V4.1 on the same machine, V4.1 will overwrite the earlier version

The issue with Analyzer and Flare with folders with Apstophes in them has been corrected in V4.1

Nikic

There were issues in V4.0 when using a PageLayout and on a network drive that would make the XML editor really really really Slow. It depended on how your network was setup and the way Flare was being used.

You may want to check out this KB article and see if this applies to you also.

http://kb.madcapsoftware.com/default_csh.htm#OUTA1007F

Our Knowledge base also uses Google Analytics but we have had no reports of this issue.

Moved From Flare forum, To feedback Forum!

It seems that there Webserver is not passing the data to our Feedback Service Server, But it will work from thier local machine.

The Splash logo has been removed from Flare V4.1, When you make the call from the application, you can disable this.

If you are having problems with the Trial version of Flare, I would contact your sales rep, or Send an email to Sales@madcapsoftware.com They can handle and troubleshoot alot of presales issues.

Too be honest, I had forgotten about the KB article untill I started asking around about the way to change the Accoridian items

Please see the following KB article on how Search Works in the Various outputs.

http://kb.madcapsoftware.com/default_csh.htm#OUTA1008F