MadCap Software Forums

Mine worked at one time and then the week before delivery, they quit working. I had to go back and insert individual snippets and condition them individually to make them work. Good luck on yours, skm

I tried changing the table style
border-bottom none
border-bottom-style none
border-top none 0px
border-top-style none
border-top -width 0px
table-spacing 0px

None of these helped.
Do you know of a way to line up text in single rows other than using a fixed with font and counting the spaces?

I put snippets in individual tables to support references to common functions in the .doc product. The same functions are not always in the individual topics; so, I end up with little one row tables one after another. When put into the .doc, a blank line ends up between each entry. How do I get rid ...

We are using Flare to produce online help (webhelp) and a user's guide (Word) single sourced from one project. The help contains lots of screen shots using Capture. Also, we are doing Mimic & Echo movies and putting links into the webhelp for the movies.

Thanks Rozzano, your instructions worked.

During a Flare demo yesterday, Mike ?? said the logo could be removed.
I'm talking about the cap and text "Madcap" in the upper right corner of the web help.
I didn't write down his email address; so, I'm asking the forum how to change this.

How did you make the change? Did you do a global find/replace, or did you do it in the individual files?
I went to individual files to make the changes.

Have you checked your target settings to ensure the proper condition restraints are applied at the target level? (Just because you say "print ...

megwilk wrote:I discovered that my problem had to do with the drop downs. I had the condition tags set, but not before the drop down header in the code, so the drop downs were not being included in the conditions.

Thanks!!

I have included the dropdown into my snippet.

I am using Flare 3.1.0. My problem is that I get a dialogue box asking me if I want to send the problem report to Microsoft and then Flare goes away. When I restart Flare, it get up and then the dialogue reappears and then Flare dies again. The only way I can get Flare to run again is to reboot the ...

The targets had the conditions set correctly.

I have 8 snippets that were combined into one snippet for printing and one snippet for WebHelp. The combined snippets quit working for the screen only dropdowns.

I had to remove the combined snippets and replace them with 16 individual snippets in ...

Have you had trouble with the audio being truncated?

A new problem happened this last week. I had to change all of my nested snippets to individual snippets because the nested snippets didn't work. As I did that, I set "screen only" conditions and
'print only" conditions.
I did this on many many files.
I did not go back and look at the files after I ...

I have been experiencing a significant number of crashes. I started keeping track of them in April. Last week's numbers were:
25 June 1
26 June 1
27 June 1
29 June 2
2 July 3
It seems to happen mostly when I am doing a lot of copying and pasting. It does not correct itself to just restart. I ...

Has anyone come up with a way to estimate the time needed to create or make changes to the Help files?

We have a product that currently has roughly 200 main pages (screens) with 5 to 15 portals per screen. We are providing both context sensitive online help and a User’s Guide. We have developed ...

Thank you for your help. Once I knew it worked for you, I was able to make mine work. I had to put together two sets of Common portals so I could have one tacked to the end of each page and another for the Common description up front in the User's Guide.
thanks,
skm

I created 8 snippets (Project -> Add Snippet). I put text and .png's in each. I put conditions for print only on some of the content and screen only for other parts. I created a topic and then used Insert -> Snippet into the topic. The colors no longer show the print vs screen conditions and the ...

How does one nest conditions and snippets in snippets?

In my project, I have a lot of screens that have portals. The portals appear in multiple screens. In the printed version, I’m planning to refer the reader to a common area with the portals that appear everywhere.

In the online version ...

Will the cross-reference allow the viewer of the .doc to jump to the location?

I put hyperlinks in my help files and expected them to carry through to the generated Word .doc. Instead of linking within the document, they link to external files. Is there some way to overcome this?

I have a hyperlink at the bottom of each topic. I want it to not show in the printed version.
I also have two diagrams in one topic that are specific for online and for printed.
I'm using the default condition tags.

I'm using conditional to show section numbering in the printed and not in online ...

I noticed another problem in by importing today. A file named "AAR and TACC.doc" was named "and TACC.htm" in the imported files. Also, "Mission Slide.doc" produced "Slide.htm."

It is not a specific word. If I delete the Imported files and recreate the full area, it works.

As of late yesterday, I was able to get all of my .htm files built by removing everything from the area and starting over with adding files and reimporting.
As of today, it has taken a dislike to specific files. It locks up when it comes to them in the list. I've removed all of the files and ...

I have contacted MadCap Support. I sent my files to them and they were able to import with them. Apparently, I have a problem with my installation. I'm concerned about reinstalling and loosing my data.

Flare is locking up when I do an import from my Word files. It displays all of the files being imported and then stops at the end of the import. It has seized the focus for Flare. It acts like it has asked for a user response but there is no dialogue asking for a response. I’ve tried Alt-Tab ...