MadCap Software Forums

One thing I can say about RH is their customer service was exceptional. I used it for over ten years. At a new job, I was forced to switch to Flare. The person writing a comparison of the two packages wrote a totally inaccurate comparison. When I was hired, I knew all the negatives on RH were not ...

What version of Flare are you using?
Quick tests show that conditions are being imported with Flare V7.

In Flare V7:
Highlight the TRs you want into a new table.
Click CTRL + X on your keyboard to CUT the rows.
Place the cursor where you want the new table
click CTRL + V on your keyboard to paste the rows.
It will create a new table made up of the rows.

Nandita,
I think we can help you out here.
Of course we are not in SF, but we do have phones and desktop sharing capabilities.
If you would like to set something up, please email me and we can set up an appointment to answer any questions you might have.
These forums are full of Flare users from ...

Flare 7 might.
It depends on what software your using to edit the image.
I know MSPaint doesnt cause Flare to Crash if you alter the images and save them.
I found Photoshop to cause issues and it looked like an ownership problem with the files.

Is there a way to find out whether a particular bug was fixed in Flare 7? I was given a bug number by Flare support, so I'm wondering if there is a way to look it up by number.
From as far as I know from earlier you will get an email indicating that a request has been honoured, but most of the ...

The license policy has changed some.
information is located here:
http://forums.madcapsoftware.com/viewto ... 13&t=12522

All of our products online help files are located here:
http://www.madcapsoftware.com/support/

The maintenance accounts are being sent out and updated as I type this.

If you click in the Table 5 times, it will select the whole table allowing you to use the tab key.

Heading styles.
The bookmarks pane is showing you the levels of your headings.
There is an option in your PDF target file > Advanced tab called "Use TOC depth for heading levels"
Checking this will adjust the headings based on what level the topics are in the TOC.

Topics at the first level are H1 ...

You can also create a hyperlink to any pdf file and use the page number.
<A HREF="http://www.example.com/myfile.pdf#page=4">

Acrobat pro from my understanding can post process a PDF file and add named destinations.

I highly doubt HH.exe (HTML Help) can envoke an embedded PDF file. It would need access to Reader and that violates its security.
You can use a standard link to the PDF file and include it in the build. The down side to this is that the PDF file will have to be downloaded out of HTML Help to be ...

<a name"mytext">My Text</a>
is a bookmark and might be what your seeing. When you click on those and it takes you to the middle of a page, its taking you directly to the bookmark.
There is an option in the Target > Pdf Options tab called "Include non-TOC bookmarks in the bookmarks pane".
You ...

Are the Variables located in the Heading of the topics?
Print TOCs differ than Online TOCs.

If you open that SVG file in another software program and save it, does it work then?
We tested this with Illustrator and they worked fine from there.

When I view these files in Safari, they show error messages for the image.
When I view them in IE with the Visio plug-in, they seem to display fine.

Assuming you want to change the formatting of the heading text displayed in the Popup using a TopicPopup.

Popup Head controls the format of the link text when using a regular Text Popup.
A Topic Popup does not control the look of the text that is displayed. The topic itself is what is shown.
Or ...

Have you recorded the application your recording now before with success?
What recording options do you have set?
Exactly when does the error happen? Opening Mimic? Starting a new recording? Clicking the Record button?
Can you record a new moving using a different application?
What operating system ...

Check the following:

PERMISSIONS:
[computer]\ASPNET add to install folder:
MadCap Feedback Server V3

Application Pool:
Change Identity from Network Service to Local System


Other items to check:
What is the site name in IIS? Do all the elements in the Web.config file match what they are ...

There is a limit on disk usage for all attachments.
We have increased that limit and you should be able to attach files now.

Have you tried to test this locally (not on the webserver)?

I just tested these three scenarios with success:
<p>
<a href="Default_CSH.htm#applicant/081WebCast.htm" target="MCWebHelp">Open the Help system</a>
</p>
<p>
<a href="Default_CSH.htm#applicant/a081WebCast.htm" target="MCWebHelp">Open the ...

The easiest way is to open up the Alias file in Flare and assign the topics to alias'.

Assign "081Webcast.htm" to an ID and a number.
1000 for the Value
"webcast" for the ID.

Then this should work:
http://pth-util.nationalguard.com/documentation/pth/index_CSH.htm#Webcast


Verify the start page ...

Verify permissions.
The following 4 items revolve around the database.

a. How the Server connects to a backend SQL DB Cluster (i.e. .ini file, ODBC configuration, etc...) and what those settings are.
It connects using a connection string that’s constructed from the SQL server name and database ...

Looks like they added a day..

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