MadCap Software Forums

We are using Flare 2018 R2 here in the UK, to assist in authoring a project based in the USA where GIT is used.

Of late we have been having 2 serious issues:

1) Conflicts, where say 3 out of 4 can be resolved by simply rejecting changes made in the UK. But the 4th stubbornly refuses to allow any ...

I'm sure the answer is buried in Help somewhere, but cannot locate it.

Our Project has almost 200 Topics cover different languages. Each of these have an Initial Heading and a thumbnail image of a relevant flag or flags.

When building printed output for Word or PDF, we do NOT want the flags to ...

Did you ever find out how to resolve this?

The same happens with Flare's Index. I've scoured Madcap's on line Help without finding anything helpful.

Like you, we need to be section 508 compliant, especially as our software is designed to produce braille.,

We cannot yet be totally certain, but it does look like Flare 2017's implementation of the git side of things is somewhat suspect in our case.

Some nasty things have crawled out of the woodwork.

First, we discovered that the two systems I use here in the UK had been failing to update the main ...

Just a progress up date.

Madcap got a copy of our project (last Wednesday), and on Friday say they have the same problems.

I'm no expert with git, but I am pretty much like you in terms of use being "almost" the sole user.

The primary purpose of git, even as a sole user, is to provide you with a backup. Each time you commit and push, you create a Restore Point.

I often do skip the "Pull" if I am 110% sure that no one ...

I should have added that we have Platinum Maintenance, and a case was logged around a week ago.

We've had exchanges and suggestions, and none have worked. And yet on the same system, V12 appears to be unaffected. Madcap even have the project.

I was hoping to get some idea of others experiencing ...

Just for info, I'm using an HP Pro desktop with 8 Gb of RAM, and a 500 Gb SSD.

When I select the project you wish to open in 2017, I have a new dialog - "Retrieving source control status", which I do not see with V12.

I'll be looking at that for 25 seconds before being asked if I wish to pull the ...

Is anyone else having performance problems with Flare 2017?

I've been using V12 which is still fine, but the new version is simply unusable. I suspect it may be a local issue as I have not seen any similar comments on this forum.

Any suggestions as to what to look for?

I'm hopefully not seen as hi-jacking this topic, but the mention of Flare 2017, GIT and slowness made me look twice.

We've been using Flare 12 since release, always updated when advised. The only slowness problem there has been deleting files.

I installed Flare 2017 yesterday, and when I ran it ...

Provided Flare's Bind Detection can be linked to BitBucket with the GIT option checked, you may well be in luck. Since both Flare and BitBucket have free trials, you may well be able to prove things one way or the other.

Assuming they do work together, running Flare in a GIT environment is a ...

Am I missing a setting somewhere here?

We have Flare 12 linked to GIT. Knock on wood, all works fine, except when I want to delete a file (or files) from my local system. It can take around a minute or more.

I would have thought that deletions should go into the local database and be committed and ...

When I compile a Word 2010 document in Flare 12, any and all Word add-ins are disabled.

Is this a bug/feature, or am I missing a setting in Flare somewhere?

I was going to post a question here, but this may well be a good place.

First, you are legally allowed to have Flare on two systems for your own use, such as a desktop at the office, and a laptop to travel with. However, you are specifically NOT allowed to have the two running on the same Domain ...

Many thanks indeed for the fast reply, Nita. You have saved my sanity. I now suspect I have a few cases where, like you, I need to "twiddle".

Flare 12, and likely it may be my lack of print/type setting language here.

In Word there are two valuable features which I'm struggling to find the equivalent of in Flare.

The first is a Style setting - "Keep Lines Together". It simply prevents any one paragraph being split over 2 pages.

The ...

Apologies if this is not the correct forum to ask, but we are working through a GIT server.

Flare 12 does an excellent job of moving complete Folders including sorting out any Links in each topic.

However, we need to split a folder which contains over 100 files into two more appropriate folders ...

I seem to have found a solution almost by accident. I removed the Contents topic, and it built the PDF OK - albeit with a TOC at the very beginning. That at least was a start - if a surprising one.

I then copied Contents from another working TOC and all still works.

I could not see anything ...

Thanks for the suggestion, but sadly it didn't work for me.

Guess I'll have to pass it to Madcap, but I do hate this kind of error. Like the famous Microsoft one telling you to contact your administrator - which I $%^%$ am!!!

- George

Would it be acceptable to use the Topic's Heading (i.e. h1, h2, h3 etc.) as the Running Page Header?

I have yet to try this myself (and will be very soon), but if you go to the Variables folder, right click, then select "Variable Set", all being well under "Factory Templates" you should see ...

Flare 12 - fully updated on both Windows 10 Pro and Enterprise.

I'm trying to find out why a Word Target will build OK, but a PDF using the Same TOC comes up with - Build failed: Object reference not set to an instance of an object. - immediately after "Creating Chapters".

I another topic on the ...

Again I'm not finding the correct keywords to research if what I need is even possible?

To put it simply, I'd like to use the TOC Titles from the TOC I have created in Flare 12, as opposed to the <h#> Headings within the Topics.

For example, my TOC will contain "Product ABC", and that it what ...

Did you ever get an answer to your question?

You can adjust the TOC# settings in your .css. If it comes though OK, the screen shot is of the <p> tag expanded.

George

Thanks for the suggestion, but that's another "T" shirt I already have :(

The problem with Tables is that they tend to read across columns from left to right. We need the formatting such that it reads *down" the first column, and at the end of the first, continues reading from the top of the second ...

We have an unusual problem, and hope someone may be able to help please? Have researched Flare's Help over the last few days, but can't seem to find a solution.

In a number of our Topics, are Snippets, where we have long lists of very short lines. Before and after these lists is normally displayed ...