MadCap Software Forums

Hello,

I'm seeing a strange issue in Flare 8 where lines in random topics are broken after a single word (see example below). There doesn't seem to be a pattern to this occurrence - it seems completely random. These line breaks do not appear when the topics are viewed in Flare 7.

http://i248 ...

Hello,

I installed Flare 8 and activated it with a valid key (I received activation confirmation). However, when I closed and reopened Flare 8, a message appeared saying "Unable to activate Flare 8 on this machine". The Activation window then appeared again, with my key auto-entered, and I was ...

Update: the Highlighted class under MadCap | helpControlMenuItem controls this. All set.

Hello,

Is there a way to change the default hover state background color for the Concept Links fly-out menu (blue background in the example below)? None of the MadCap | concept styles in the style sheet seem to relate to this. Any help would be appreciated.

http://i248.photobucket.com/albums ...

Lisa,

Yes! That was it - I had a declaration of "margin-bottom: 250px;" assigned to the body selector. Removing that value resolved the problem.

That bottom margin is required for our online outputs to clear the footer div in our online Master Page, but, obviously, it isn't needed for our print ...

Hello,

I'm encountering a strange issue where a break of some kind is being applied to all pages (except for the cover) in PDF output. Below is an example. The area indicated by the red outline appears on every page, across several different Page Layouts:

http://i248.photobucket.com/albums/gg183 ...

Thanks for the assistance. I followed the instructions jacortes provided, and was able to resolve the issue. It turns out I had miscounted the levels between the topic I was linking from and the Subsystems folder - so I had one less "../" in the path than I needed. All set.

The last time I tried I was still encountering this issue, but I have not been working with WebHelp Plus for a few weeks. I expect to get back into it shortly. I will let you know if anything has changed.

Hello,

I generate a master WebHelp system that is merged with a separate "child" WebHelp system at build time - the source for which is placed in a "Subsystems" folder in the master output directory. The master contains a TOC entry topic with links to topics in the child. To this point, I have not ...

Update: there was a script file in the Sandcastle-generated output that contained a overflow value that was set to hidden . I set this to auto , and I'm now able to scroll in long topics that require it. So it was an overflow value issue - just not where I expected to find it. Thanks for your help ...

Hi Ramon,

I looked at one of the topics that was being cut off in the local Text Editor but did not see any styles that would override what is in the style sheet. Still perplexed.

Update: the cause of this problem may not be style sheet specific. I assigned a different style sheet in Flare, generated the WebHelp, and the imported Sandcastle-generated content was still cut off with no scroll bar displayed. Something appears to be overriding the style sheet somehow.

Any ideas?

Dave,

Thanks for the suggestion. I had thought of that, too, but didn't find any instances where overflow was set to hidden . Whatever the issue is, it seems to be specific to the presentation .css used in Sandcastle (and then later imported into Flare). I have one topic in the project that uses a ...

Hello,

I am seeing an issue where long topics are cut off in WebHelp output.

We use Sandcastle to output source code into structured documentation. We then take the CHM file that results, and integrate it with the CHM Help we package with our product. This works fine. However, we also generate ...

Thanks for the recommendation, Lisa. I will give that a shot.

Thanks Ramon.

What led me to believe I could do this was the following text from the Flare Help, in the Linking to CHM Files topic (bold text in particular):

You can include a CHM file in the TOC in your project so that it can be opened in your output.

If you do this when generating HTML Help ...

Thanks Lisa.

What led me to believe I could do this was the following text from the Flare Help, in the Linking to CHM Files topic (bold text in particular):

You can include a CHM file in the TOC in your project so that it can be opened in your output.

If you do this when generating HTML Help ...

Hello,

I've been trying to launch chm Help from a WebHelp TOC entry, but haven't had any luck to this point. Is this possible?

I generate Managed Code Help via Sandcastle from a Visual Studio solution file. The result is a .chm file. I need to find a way to launch this chm file from our primary ...

Does anyone have any experience with this? Any assistance would be greatly appreciated.

Thanks.

Hello,

I've been trying to launch chm Help from a WebHelp TOC entry, but haven't had any luck to this point.

I generate Managed Code Help via Sandcastle from a Visual Studio solution file. The result is a .chm file. I need to find a way to launch this chm file from our primary Help output, which ...

I am now experiencing a new issue. I can view the WebHelp Plus output, but when I do, the Table of Contents doesn't appear. The "Loading" status bar appears, and never completes or goes away. I have built and viewed the output twice and experience the same result each time. Has anyone else ...

Problem solved.

Update: I didn't see a "Run as Admin" option when I right clicked on the Flare program icon, which is what prompted this post, but I just noticed there is an option buried in the Properties dialog. I've enabled that, and will test the outcome once the current build completes.

Hello,

I'm attempting to generate WebHelp Plus output to be hosted on a web server. I have turned off UAC, and have made sure that I am a member of the Administrators group. However, when I build and attempt to preview the WebHelp Plus output on my local machine, an error message appears saying ...

Dave,

Thank you -- that seemed to work. I appreciate the quick response!

Todd