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by kkelleher
Fri May 22, 2015 12:19 pm
Forum: Web-based Outputs
Topic: Remaining with Webhelp
Replies: 11
Views: 3446

Re: Remaining with Webhelp

One advantage of HTML5 is that it works in a larger number of OS/browser environments, though if you're app is Windows-only, this isn't a concern for you. Our users run many different flavors of Linux/Windows/Mac, so for us, it's important.

CHM isn't being actively developed by Microsoft, and hasn ...
by kkelleher
Thu Apr 16, 2015 2:57 pm
Forum: Source Control
Topic: Binding to Subversion + SSH keys
Replies: 6
Views: 4949

Re: Binding to Subversion + SSH keys

Very interesting, Nita. Thanks for the info. I wonder if SVN versions make a difference? We were using 1.8 client against an earlier server version (1.6, maybe?). Now we're using 1.8 on both client and server. Maybe compatibility was the problem.

Thanks,

Kristen
by kkelleher
Thu Apr 16, 2015 2:52 pm
Forum: Simon's Career Network
Topic: Hiring a senior tech writer at Jaspersoft (San Francisco)
Replies: 0
Views: 3014

Hiring a senior tech writer at Jaspersoft (San Francisco)

TIBCO Jaspersoft is hiring!

We have an immediate need for a Senior Technical Writer who will create, develop, plan, write, and edit operational, instructional, online help, and developer related materials for paper, multimedia, or web-based publications. You will be working closely with other ...
by kkelleher
Fri Apr 10, 2015 2:14 pm
Forum: Source Control
Topic: Binding to Subversion + SSH keys
Replies: 6
Views: 4949

Re: Binding to Subversion + SSH keys

MadCap Tech Support says they don't support svn+ssh, or at least they don't support PuTTy. But for my team, this is working pretty much as expected. The PuTTy integration is chatty, and it opens and closes a lot of PuTTy and pLink windows, but it gets the job done.

As it turns out, we did have a ...
by kkelleher
Mon Mar 30, 2015 10:08 am
Forum: Printed Documentation Targets
Topic: Problems in PDF in Mac Preview app (copy and search)
Replies: 1
Views: 1117

Re: Problems in PDF in Mac Preview app (copy and search)

>I rebuilt the PDF on a different machine to see if she could reproduce the issue, but haven't heard back.

The build engineer says the rebuilt PDF works fine, so I am pretty well stumped....

Thanks,

Kristen
by kkelleher
Fri Mar 27, 2015 2:12 pm
Forum: Web-based Outputs
Topic: TopNav skin and linked projects
Replies: 10
Views: 5855

Re: TopNav skin and linked projects

Oh, that's unfortunate. I like the TopNav look, but we're married to the run-time merge for the one project where we could use it.

Anyone else who would like to use this combination of features, please log a feature request:
https://www.madcapsoftware.com/feedback/featurerequest.aspx

Thanks ...
by kkelleher
Fri Mar 27, 2015 1:52 pm
Forum: Printed Documentation Targets
Topic: Problems in PDF in Mac Preview app (copy and search)
Replies: 1
Views: 1117

Problems in PDF in Mac Preview app (copy and search)

My build engineer has run into a couple (likely related) issues when viewing one of the PDFs we generate with Flare; she's running Mac OSX Mavericks. The two problems are:


When she tries to search for a string, it never returns any results, even when the term appears in the PDF.
Screenshot ...
by kkelleher
Fri Feb 06, 2015 12:58 pm
Forum: Source Control
Topic: has anyone used Flare + SVN with LDAP?
Replies: 1
Views: 1783

Re: has anyone used Flare + SVN with LDAP?

Quick update on this: once we had our test svn environment set up, checking in was painless.

Using Source Control > Check in ,I got the usual Check In window. After I clicked Check In , I was prompted for my LDAP credentials. I entered them and clicked Ok ; Flare checked in my changes, and we ...
by kkelleher
Wed Feb 04, 2015 2:46 pm
Forum: Source Control
Topic: has anyone used Flare + SVN with LDAP?
Replies: 1
Views: 1783

has anyone used Flare + SVN with LDAP?

Hey folks,

Previously, my team has used Flare's built-in integration with subversion; the svn configuration required us to use SVN+SSH, so we were using putty/pageant to manage our private/public keys (which are used to authenticate with the svn server). Now, our infrastructure team is moving our ...
by kkelleher
Thu Jun 26, 2014 11:37 am
Forum: Web-based Outputs
Topic: Setting the favicon in the address bar or tab
Replies: 70
Views: 99572

Re: Setting the favicon in the address bar or tab

Everything seems to be working in production; the one behavior change since we went into production is that in IE11, the default favicon appears for a split second before being replaced by our favicon. It's a little weird, but still an improvement over the behavior before the help system was loaded ...
by kkelleher
Thu Jun 05, 2014 4:14 pm
Forum: Web-based Outputs
Topic: Setting the favicon in the address bar or tab
Replies: 70
Views: 99572

Re: Setting the favicon in the address bar or tab

That's working for me in most browsers (*shakes fist at IE11*). Thanks again, Shawn and Nicolas for your help! I'll report back about any changes in behavior once we go into production.

-Kristen
by kkelleher
Thu Jun 05, 2014 9:38 am
Forum: Web-based Outputs
Topic: Setting the favicon in the address bar or tab
Replies: 70
Views: 99572

Re: Setting the favicon in the address bar or tab

Thanks, sdcinvan. I read through that, but hoped to avoid adding more complexity to my projects at this point (we go into production over the weekend). What can I say, I'm an optimist.

Time permitting, I'll take a look at this today and see if we can shoe-horn it in.

Thanks,

Kristen
by kkelleher
Wed Jun 04, 2014 6:10 pm
Forum: Web-based Outputs
Topic: Setting the favicon in the address bar or tab
Replies: 70
Views: 99572

Re: Setting the favicon in the address bar or tab

Hey folks,

I'd like to use a favicon from our corporate web page and got that working in a simple HTML file:


<html>
<head>
<link rel="short icon" href="http://jaspersoft.com/favicon.ico" />
</head>
</html>
That works in my browser, no problem.

But when I add that same link to the <head ...
by kkelleher
Mon Jun 02, 2014 11:21 am
Forum: Simon's Career Network
Topic: Looking for a tech writer at TIBCO Jaspersoft (San Francisco
Replies: 1
Views: 3539

Looking for a tech writer at TIBCO Jaspersoft (San Francisco

Jaspersoft empowers millions of people every day to make better decisions. Our Business Intelligence products inject timely, actionable data into apps and business processes through embeddable, cost-effective reporting and analytics. As TIBCO's latest acquisition, we're excited about opportunities ...
by kkelleher
Tue Apr 29, 2014 4:08 pm
Forum: Web-based Outputs
Topic: Google Analytics code causing 'busy cursor' in HTML5 output
Replies: 4
Views: 2245

Re: Google Analytics code causing 'busy cursor' in HTML5 output

Oh yes, i think we're on to the culprit!

Here's the line in question:
(window,document,'script','//www.google-analytics.com/analytics.js','ga')

So yes, we appear to be running into the problem hornetTC describes. I changed the line to:
(window,document,'script','http://www.google-analytics.com ...
by kkelleher
Fri Apr 25, 2014 12:16 pm
Forum: Web-based Outputs
Topic: Google Analytics code causing 'busy cursor' in HTML5 output
Replies: 4
Views: 2245

Re: Google Analytics code causing 'busy cursor' in HTML5 output

We put this project on the back burner for a few months, but we're getting to the point where we need to decide whether we should deploy the help system with the GA tags. When I did further testing of my target output, I found that the problem is much more severe than I originally thought. In ...
by kkelleher
Fri Feb 07, 2014 4:56 pm
Forum: Web-based Outputs
Topic: HTML5 output, parent/child projects, and Google Analytics
Replies: 5
Views: 2138

Re: HTML5 output, parent/child projects, and Google Analytics

Thanks, Nita!

Just to confirm, the one topic in my project that resides directly in the master project is in fact registering pageviews in Google Analytics, so I think we're on the right track.

Thanks for \your help,

Kirsten
by kkelleher
Fri Jan 31, 2014 11:37 am
Forum: Web-based Outputs
Topic: HTML5 output, parent/child projects, and Google Analytics
Replies: 5
Views: 2138

Re: HTML5 output, parent/child projects, and Google Analytics

Thanks for the info/confirmation. I don't have experience importing stylesheets, skins, or master pages, but it sounds like the right direction to take.

-Kristen
by kkelleher
Thu Jan 30, 2014 5:49 pm
Forum: Web-based Outputs
Topic: HTML5 output, parent/child projects, and Google Analytics
Replies: 5
Views: 2138

HTML5 output, parent/child projects, and Google Analytics

Hey there,

I recently added a Google Analytics code to the online help we author through Flare (by sticking the Google Analytics JavaScript into the <head> section of my masterpage). When I deployed the HTML target and did a little testing, I noticed that Google Analytics was not registering the ...
by kkelleher
Thu Dec 26, 2013 12:58 pm
Forum: Web-based Outputs
Topic: Google Analytics code causing 'busy cursor' in HTML5 output
Replies: 4
Views: 2245

Google Analytics code causing 'busy cursor' in HTML5 output

I'm working with our web team to add Google Analytics code to our web content so we can track usage. Our developer gave me the JavaScript code to include in our master page, and I plugged that into our HTML head section. The HTML5 help system compiles without error, but when I view the target's ...
by kkelleher
Fri Apr 26, 2013 9:55 am
Forum: Printed Documentation Targets
Topic: how do we prevent table rows breaking across pages in PDF?
Replies: 7
Views: 7156

Re: how do we prevent table rows breaking across pages in PDF?

Thanks, Lisa. We'll try your refinement, too. We're making progress!

-Kristen
by kkelleher
Thu Apr 25, 2013 4:39 pm
Forum: Printed Documentation Targets
Topic: how do we prevent table rows breaking across pages in PDF?
Replies: 7
Views: 7156

Re: how do we prevent table rows breaking across pages in PDF?

Thanks, Kellie. we'll have a look at those options.

-Kristen
by kkelleher
Thu Apr 25, 2013 3:45 pm
Forum: Printed Documentation Targets
Topic: how do we prevent table rows breaking across pages in PDF?
Replies: 7
Views: 7156

how do we prevent table rows breaking across pages in PDF?

Hey there,

My team is having a problem getting page-break-before, page-break-always, and page-break-inside to work as we expect. The problem is that in that table rows break across pages (in PDF output; Flare 8.1). We are looking for a way to keep all a row's contents on the same page, similar to ...
by kkelleher
Mon Mar 18, 2013 2:57 pm
Forum: Source Control
Topic: Branching and Merging Projects in Flare?
Replies: 21
Views: 18964

Re: Branching and Merging Projects in Flare?

> Did you have any problems where Tortoise didn't know how to resolve conflicts with images?
At the risk of stating the obvious.... the problem is that the images are binary files, and there's no good way to diff binaries. We have the same issue in our legacy FrameMaker source, in our Flare source ...
by kkelleher
Tue Mar 05, 2013 1:28 pm
Forum: Source Control
Topic: Binding to Subversion + SSH keys
Replies: 6
Views: 4949

Re: Binding to Subversion + SSH keys

I may be wrong about what I'm about to write, but I think the "it" in this situation is not Flare.

I would absolutely agree with you. svn+ssh requires a separate tool to connect via Secure Shell (ssh). In our case, that's PuTTy. Each user has a public/private key pair that is used for ...

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