Search found 163 matches

by kkelleher
Wed Aug 05, 2015 4:21 pm
Forum: Flare's General Discussion
Topic: Can I increase # of index entry keyword levels
Replies: 1
Views: 984

Re: Can I increase # of index entry keyword levels

What version of Flare are you using? in Flare 11, I can add index levels as deep as I want -- and deeper:
flare-deep-index.png
I'm not sure what you can do to reinstate the entries you lost in the conversion. You could maybe diff the two indexes to figure out what's missing, but putting them back ...
by kkelleher
Wed Aug 05, 2015 3:59 pm
Forum: Web-based Outputs
Topic: Perferred Browser
Replies: 4
Views: 1503

Re: Perferred Browser

In my experience, Chrome works better than Firefox in general. I used to be a big fan of Firefox, but ended up switching to Chrome due to some bugs, performance issues, and constant updating. But that was awhile back, and Firefox may have gotten back to their old level of quality at some point.

In ...
by kkelleher
Wed Aug 05, 2015 3:42 pm
Forum: Web-based Outputs
Topic: Runtime merging with Top Nav not working
Replies: 3
Views: 1313

Re: Runtime merging with Top Nav not working

Over in this thread , Nita shared a link to the Flare 11 doc that explains that runtime merging isn't supported with the TopNav output:
http://webhelp.madcapsoftware.com/flare11/Content/Output/HTML5_Output/HTML5_Top_Navigation_Output.htm
"Flare's HTML5 Top Navigation skin does not support project ...
by kkelleher
Mon Aug 03, 2015 3:34 pm
Forum: Flare's General Discussion
Topic: Exclude Build Log from Destination?
Replies: 5
Views: 3273

Re: Exclude Build Log from Destination?

MadCap Tech Support clarified some things about this issue- there are two different logs:

The build log is target-name.mclog
The publish log is target-name.log.zip
The Upload Log File option controls whether the target-name.log.zip is published to your destination. The option isn't supposed to ...
by kkelleher
Wed Jul 29, 2015 1:39 pm
Forum: Printed Documentation Targets
Topic: Null Pointer Exception when I edit target properties
Replies: 1
Views: 902

Re: Null Pointer Exception when I edit target properties

Hi Stacey,

i just replied to your other post here, and I'm thinking that this is the same issue that's causing the "Object reference not set..." error. So the problem might be in your target. You might be able to add a few blank lines to the end of the file (opened in a text editor) and see if the ...
by kkelleher
Wed Jul 29, 2015 1:36 pm
Forum: Flare's General Discussion
Topic: PDF Preview error: Failed to compile document
Replies: 1
Views: 1112

Re: PDF Preview error: Failed to compile document

This is bubbling up from .NET (it's a null reference error). We've had to get help from MadCap Tech Support upon occasion. In many cases, once we identified the file causing the issue, we've been able to fix it by adding blank lines (returns) to the end of the offending file. If you can't figure out ...
by kkelleher
Fri Jul 17, 2015 1:46 pm
Forum: Tips and Tricks
Topic: Auto-generated KB article numbers
Replies: 1
Views: 1759

Re: Auto-generated KB article numbers

You can define a new paragraph style that includes an autonumber with the mc-autonumber-position set to inside-tail. Give it an offset to separate it from the Article #: span:
mc-auto-number-format: N:{n+}
mc-auto-number-offset: 1.00em
mc-auto-number-position: inside-tail

The only problem with ...
by kkelleher
Fri Jul 17, 2015 1:12 pm
Forum: Flare's General Discussion
Topic: Exclude Build Log from Destination?
Replies: 5
Views: 3273

Re: Exclude Build Log from Destination?

joele wrote:I have observed the following behavior in Flare 11:
I just ran into this today in Flare 11. It seems to happen regardless of the target type -- PDF and HTML5 in my case. I logged it with MadCap too.

Thanks,

Kristen
by kkelleher
Thu Jul 09, 2015 10:09 am
Forum: Getting Started and Installation Issues
Topic: Flare 11 post install
Replies: 4
Views: 4021

Re: Flare 11 post install

Dave Lee wrote:In v11, the toolbar ribbon is only displayed if the project that's open uses source control.
I checked this with no project open, and it appears on my ribbon. It also appears in a project that's not bound.

Thanks,

Kristen
by kkelleher
Wed Jul 08, 2015 1:43 pm
Forum: Getting Started and Installation Issues
Topic: Flare 11 post install
Replies: 4
Views: 4021

Re: Flare 11 post install

This is a great question -- the way you get to the source control UI changed between 10 and 11, and in 11, it isn't shown by default. Try View > Source Control Explorer (in the ribbon view).

Thanks,

Kristen
by kkelleher
Wed Jul 08, 2015 1:01 pm
Forum: Source Control
Topic: Problems resolving conflicts with SVN
Replies: 1
Views: 2305

Re: Problems resolving conflicts with SVN

I don't think I've run into this specific problem, but I sometimes see inconsistent behavior when using Flare's source control integration with Subversion (particularly with add and delete). I think the consensus at this point is that when Flare seems to be having trouble with Subversion, use ...
by kkelleher
Mon Jun 29, 2015 12:52 pm
Forum: Web-based Outputs
Topic: Any value in indexes for WebHelp or HTML5 outputs?
Replies: 10
Views: 5916

Re: Any value in indexes for WebHelp or HTML5 outputs?

I think it's not possible to add an index to HTML5 Top Nav, if you mean an index mechanism that the user can search and scroll through, as one sees in Tri-pane. I tried experimenting with adding an index "page" to Top Nav output but didn't like the results.

If I understood the 'say goodbye to ...
by kkelleher
Fri Jun 26, 2015 1:24 pm
Forum: Flare's General Discussion
Topic: Large Flare project files: when is a project too large?
Replies: 11
Views: 6444

Re: Large Flare project files: when is a project too large?

What source control system are you using, BaritoneJP?

In our case, we integrate with Subversion. Previously, we were attaching to it using SVN+SSL, and performance was an issue. We changed our authentication method to LDAP, and saw major performance improvements.

Thanks,

Kristen
by kkelleher
Fri Jun 26, 2015 12:56 pm
Forum: Flare's General Discussion
Topic: Issue with variables in search results. Plz assist.
Replies: 2
Views: 1283

Re: Issue with variables in search results. Plz assist.

Is there any way to make variable values, instead of variable names, appear in the search hit titles?

That's how it's supposed to work, and is working in my projects.

Obviously, the variables aren't missing, because the correct values appear in the summary. Without knowing more about your ...
by kkelleher
Fri Jun 26, 2015 11:10 am
Forum: Web-based Outputs
Topic: why create HTML targets that don't include the skin?
Replies: 8
Views: 3158

Re: why create HTML targets that don't include the skin?

Thank you, Paulie and wclass for your comments -- very helpful!

-K
by kkelleher
Thu Jun 25, 2015 2:31 pm
Forum: Flare's General Discussion
Topic: Export a topic as Word doc
Replies: 2
Views: 2493

Re: Export a topic as Word doc

This has stymied me in the past as well. Look farther down the menu and to its right-most side -- you'll see a little cog icon and the Options label (next to Exit).
flare-file-options.png
-K
by kkelleher
Thu Jun 25, 2015 10:32 am
Forum: Web-based Outputs
Topic: why create HTML targets that don't include the skin?
Replies: 8
Views: 3158

Re: why create HTML targets that don't include the skin?

Thanks for the info, Dave.
Yes, that's about right (but it's not for tri-pane).
I was trying to distinguish between tri-pane and TopNav types of output, but obviously didn't manage it.

build and integrate your own navigation and search into the page
We've done something similar with our ...
by kkelleher
Wed Jun 24, 2015 5:22 pm
Forum: Web-based Outputs
Topic: why create HTML targets that don't include the skin?
Replies: 8
Views: 3158

why create HTML targets that don't include the skin?

While looking through MadCap's Flare documentation for information about creating HTML targets that don't include the skin, I came across this:
Theoretically, you could have HTML5 output without either a full skin or components, but that would be rare. In most cases, you will want to include skin ...
by kkelleher
Mon Jun 22, 2015 3:42 pm
Forum: Flare's General Discussion
Topic: Integrating Flare with Drupal
Replies: 11
Views: 6516

Re: Integrating Flare with Drupal

Quick update: later this week, I'll be meeting with the web developer who concocted this solution. It might take me a bit to get it written up, but I'll try to make some time for it soon.

-K
by kkelleher
Mon Jun 22, 2015 3:37 pm
Forum: Flare's General Discussion
Topic: How Can I Uninstall Older Versions of Flare, etc.
Replies: 7
Views: 2958

Re: How Can I Uninstall Older Versions of Flare, etc.

SteveS wrote: I'd click that to deactivate the current installation and free the licence if you ever need to install Flare on another machine..
Good call, Steve. I should have recommended that.

-K
by kkelleher
Mon Jun 15, 2015 12:18 pm
Forum: Flare's General Discussion
Topic: How Can I Uninstall Older Versions of Flare, etc.
Replies: 7
Views: 2958

Re: How Can I Uninstall Older Versions of Flare, etc.

Hi Cheryl,

You can uninstall programs from the Windows Contyrol Panel: Start > Control Panel > Programs and Features > MadCap Flare vX > Uninstall.

-K
by kkelleher
Mon Jun 15, 2015 10:25 am
Forum: Flare's General Discussion
Topic: Integrating Flare with Drupal
Replies: 11
Views: 6516

Re: Integrating Flare with Drupal

Don't thank me yet! Our web team is absolutely swamped so we'll have to see if they give me something useful.
by kkelleher
Fri Jun 12, 2015 12:41 pm
Forum: Flare's General Discussion
Topic: Integrating Flare with Drupal
Replies: 11
Views: 6516

Re: Integrating Flare with Drupal

Our Web Team has this working pretty nicely, though I don't know the ins and outs. I've asked the team to put together a brief summary, and will post it if I get something helpful.

Thanks,

Kristen
by kkelleher
Thu Jun 04, 2015 4:46 pm
Forum: Source Control
Topic: Binding to Subversion + SSH keys
Replies: 6
Views: 4949

Re: Binding to Subversion + SSH keys

Once we moved to the new server, we stopped having issues with delete.
Another great theory shot down by data.... late last week (at the end of our release cycle, naturally) we came across some added files that hadn't been committed by the Flare Check in All command. We had to check-in from the ...
by kkelleher
Fri May 22, 2015 12:28 pm
Forum: Web-based Outputs
Topic: V11 Skin Causing "Object reference not set" Error
Replies: 3
Views: 1839

Re: V11 Skin Causing "Object reference not set" Error

We run into this error pretty frequently (in v10), and have had to get help from MadCap Tech Support. In many cases, once we identified the file causing the issue, we've been able to fix it by adding blank lines (returns) to the end of the offending file. If you can't figure out which file is ...