MadCap Software Forums

So, some of our customers have expressed the desire to have online help that allows them to participate in creating content. Mostly this is so they can include "best practices" and/or "business processes" for their particular industry - alleviating us of having to drill down into industry specifics ...

I'm curious: are these multiple projects all used in the same application? If so, how did the developers go about integrating them into the software?

Thanks,

kb

I'm new at using Flare... but I have a long background in localizing both software and documentation.

The idea is to make your job easier - so that all you have to do is coodinate the work and make sure that it's right... since your current vendor doesn't have compatible software, I would do a ...

How does this differ from something like "field-level" help... where you hover over a field... or have "fly-outs", etc...

Thanks for any clarification you can provide.

kb

Thank you BOTH so much... this is really helpful.. sorry to be so dense...

Please stay tuned as I will be presenting this to the developers over the next couple of weeks... so we shall see how receptive to this they might be!

Thanks!

Hi...

New question based on Dave's solution A above... this is the one we'd HAVE to go with I think... at least for now... it seems perhaps the simplest (if we don't go with "field" level help - a different post)...

so my question then would be.. considering option A (fairly easy for me i think ...

Ok.. I'm SO new to Flare I haven't even been able to open it yet.. but I get the gist of what you are saying because I've used RH previously... so your suggestion is MOST appreciated...

my next question is then... how do our developers implement these into our product... I assume identifiers are ...

Our product is a relational database software that allows different levels of users to log into the same system. For example, when a "system admin" logs in, they may see different fields or features than perhaps a "general clerk" might see. It's the same product.. just a different "level"...

So, I ...