Search found 211 matches

by Madcap Guru
Thu Jul 09, 2009 9:56 am
Forum: Getting Started and Installation Issues
Topic: "Invalid character" error aborts install/uninstall
Replies: 3
Views: 3592

Re: "Invalid character" error aborts install/uninstall

Sounds like that this could be a good Technote!!
by Madcap Guru
Thu Jul 09, 2009 9:55 am
Forum: Flare's General Discussion
Topic: CSH Identifiers can't contain hyphens?
Replies: 3
Views: 1888

Re: CSH Identifiers can't contain hyphens?

Your Identifers can not have a Hyphen in them, only letters and number and underscores.. Use to be that browsers could not pass a hyphen.
by Madcap Guru
Fri Jul 03, 2009 7:49 am
Forum: Getting Started and Installation Issues
Topic: Using Flare V4 and V5 on the same machine
Replies: 6
Views: 4919

Re: Using Flare V4 and V5 on the same machine

Personnaly I don't recommend opening a project in Flare v5, and then going back to Flare v4 with the same project, it can cause some headaches, but your milage may vary..
by Madcap Guru
Fri Jul 03, 2009 7:47 am
Forum: Flare's General Discussion
Topic: Target Build Fails When Project Resides On A Network
Replies: 24
Views: 16224

Re: Target Build Fails When Project Resides On A Network

IS the path name a Drive letter like N:\my work folder or a UNC Path like \\NetworkName\share\Folder?

if Its a unc, try a drive letter....
by Madcap Guru
Tue Jun 30, 2009 11:26 pm
Forum: DotNet Help and the Dot Net Viewer
Topic: Customize Help Viewer???
Replies: 18
Views: 20409

Re: Customize Help Viewer???

It does not appear to so in Flare v5
by Madcap Guru
Tue Jun 30, 2009 11:26 pm
Forum: Getting Started and Installation Issues
Topic: NON Administrative Rights - Startpage Issue
Replies: 12
Views: 9106

Re: NON Administrative Rights - Startpage Issue

Are you allowed to run Flash Apps on your system, Flare uses Flash on startup and it could be that flash isn't running correctly
by Madcap Guru
Tue Jun 30, 2009 11:24 pm
Forum: Flare's General Discussion
Topic: Target Build Fails When Project Resides On A Network
Replies: 24
Views: 16224

Re: Target Build Fails When Project Resides On A Network

IF you try a differnent or a sample project does it build on the network?
by Madcap Guru
Sun Jun 21, 2009 10:47 pm
Forum: Web-based Outputs
Topic: changing webhelp user permissions
Replies: 2
Views: 1446

Re: changing webhelp user permissions

Using IIS from Microsoft and windows Domain permissions you can limit what files someone will see
by Madcap Guru
Sun Jun 21, 2009 10:37 pm
Forum: Web-based Outputs
Topic: Browsers and Operating Systems Supported by WebHelp
Replies: 18
Views: 11536

Re: Browsers and Operating Systems Supported by WebHelp

Safari on the PC and Chrome Work well with the Webhelp, but once in awhile it does some screwy stuff....
by Madcap Guru
Fri Jun 12, 2009 2:01 am
Forum: Flare's General Discussion
Topic: Flare v5 Release Notes
Replies: 21
Views: 11357

Re: Flare v5 Release Notes

There records don't allow them to attach an email to a Key, it goes to one person....
by Madcap Guru
Wed Jun 10, 2009 8:54 am
Forum: Flare's General Discussion
Topic: Flare 5 Start Page Error
Replies: 8
Views: 3750

Re: Flare 5 Start Page Error

You may not have Flash installed on your system, I would reinstall Flash from the adobe site...
by Madcap Guru
Tue Jun 09, 2009 1:44 pm
Forum: DotNet Help and the Dot Net Viewer
Topic: Customize Help Viewer???
Replies: 18
Views: 20409

Re: Customize Help Viewer???

They won't let you customize the viewer at the moment, you may want to add a feature suggestion
by Madcap Guru
Tue Jun 09, 2009 9:00 am
Forum: Web-based Outputs
Topic: Windows 2000 with IE 5.5 WebHelp not opening
Replies: 5
Views: 2699

Re: Windows 2000 with IE 5.5 WebHelp not opening

in Flare 4.2 try a sample app and see if that is that problem, Could also be a skin issue, use a different skin for testing purposes, if not Open a support ticket, :)
by Madcap Guru
Mon Jun 08, 2009 9:43 pm
Forum: Web-based Outputs
Topic: Windows 2000 with IE 5.5 WebHelp not opening
Replies: 5
Views: 2699

Re: Windows 2000 with IE 5.5 WebHelp not opening

can you try one of the Sample help projects and see if opens on Windows 2000 with IE 5.5? See if the project or an Issue with Flare Webhelp
by Madcap Guru
Mon Jun 08, 2009 9:42 pm
Forum: Feedback Explorer and Server
Topic: Can Feedback Server Provide E-mail Notifications To Authors?
Replies: 1
Views: 2876

Re: Can Feedback Server Provide E-mail Notifications To Authors?

Yes Feedback server will send an email if a comment needs to be approved
by Madcap Guru
Thu Jun 04, 2009 6:08 am
Forum: Getting Started and Installation Issues
Topic: Unhandled Exception Error
Replies: 6
Views: 7750

Re: Unhandled Exception Error

Trying opening a different project or a sample project to see if that corrects the issues, If not, I would uninstall Flare and the Dot Net Drivers and then reinstall them.
by Madcap Guru
Wed Jun 03, 2009 9:12 am
Forum: Web-based Outputs
Topic: WebHelp Search not finding words that are in the project?
Replies: 7
Views: 3457

Re: WebHelp Search not finding words that are in the project?

You could download the trial of Flare v4, and use a copy of the project to see if that corrects the issue,
by Madcap Guru
Wed Jun 03, 2009 9:11 am
Forum: DotNet Help and the Dot Net Viewer
Topic: Localizing to Spanish, Italian, Chinese, ...?
Replies: 2
Views: 3942

Re: Localizing to Spanish, Italian, Chinese, ...?

The viewer can't not be customized at this time
by Madcap Guru
Wed Jun 03, 2009 8:57 am
Forum: Flare's General Discussion
Topic: Does Index generate fresh content for every build?
Replies: 4
Views: 2297

Re: Does Index generate fresh content for every build?

You may want to use index explorer and see if the page that is using has an index entry in it in the Flare Content Exploer
by Madcap Guru
Wed May 27, 2009 11:44 pm
Forum: Microsoft CHM Help
Topic: Missing graphics
Replies: 3
Views: 2246

Re: Missing graphics

html help and webhelp don't support TIFF, so using a websafe image is the way to go
by Madcap Guru
Wed May 27, 2009 11:42 pm
Forum: Source Control
Topic: Flare 4 loses connection to VSS 2005 DB every now and then
Replies: 5
Views: 5930

Re: Flare 4 loses connection to VSS 2005 DB every now and then

You could trying to install the DB on your local system to see if its a local issue or network issue
by Madcap Guru
Wed May 27, 2009 11:39 pm
Forum: Flare's General Discussion
Topic: Can I locate the content directory outside the Project?
Replies: 8
Views: 3849

Re: Can I locate the content directory outside the Project?

All Content files need to be in the Flare directory, they will not have CSS applied, nor will they be in the search if you are doing webhelp
by Madcap Guru
Tue May 19, 2009 3:49 pm
Forum: DotNet Help and the Dot Net Viewer
Topic: Unhandled Exception Error at startup...
Replies: 9
Views: 10407

Re: Unhandled Exception Error at startup...

If this wast he compiled help file, Then I would try a sample help file and see if that opens, if it doesn't open or the same error, I would reinstall Dot Net Drivers
by Madcap Guru
Fri May 15, 2009 5:28 am
Forum: Web-based Outputs
Topic: Webhelp output for Mac
Replies: 4
Views: 2198

Re: Webhelp output for Mac

you may need to edit the skin also for your localiztion, plus flare does have lot of langaue specific skins too
by Madcap Guru
Thu May 07, 2009 11:26 am
Forum: Flare's General Discussion
Topic: Statistics Flare pages
Replies: 6
Views: 3157

Re: Statistics Flare pages

If you have feedback server it will tell you how often a page is vistied, but Google Analytics is another way to go and its free, it just requires you adding some JavaScript into a masterpage.