MadCap Software Forums

Have raised a support request with MadCap Software Technical Support about this and Feature Request #51523 has been submitted.

I was asked by my manager to provide some reports of the Feedback Data for his board report recently.
Went and had a look and was surprised to find that the only 2 options you can use to export data is in csv or txt file.
I would have expected some other options such as PDF and HTML/MHT.

Is that ...

I am interested in this topic at the moment.

- Opt in/out: There needs to be a method for users to opt in or out of data collection, which defaults to opt-out. Is there a mechanism or feature in Flare / Feedback Server that does this? MS have this feature in their Win 7 help (Options > Settings ...

Yet to upgrade to Flare 8 due to an imminent software release.

However, I was wondering if the issue of Webhelp load speed has been resolved (or reduced) with the new webhelp output in Flare 8.

Does anyone have any feedback along these lines?

Thanks,

No, the image isn't floated. It is simply inserted with the following example code:

<p> <img src="../images/module_families.png" /> </p>

I still can't get the Image Map right click context option, so am going to log a support case.

I am noticing an inconsistency in the Image Map context menu option in Flare 7.2
All of our images I have tried it on are png format. When I right-click an image in a topic, the Image Map option is greyed out most of the time.
I have only found one image so far this afternoon where the option is ...

Hi i-tietz

I assumed by your reference to alias files being treated more like glossary files that you were referring to the fact that the glossary has more functionality within the Webhelp target than the alias file does.
That is, in the Webhelp target you get a Glossary tab where you can define a ...

OK, I have logged a case with MadCap for this. It is case 32145 if you are interested.
Let's see how we go and if we get some enhancements in this area.
Cheers,

Thanks, I thought as much.
It would be good if you could single source down to that level, but having 2 alias files (one for each target) is an acceptable solution, and what we will be going with.

Hi,

As the subject states:
In Flare 7.2, are you able to apply condition tags to individual entries in the *.flali file?
From the Flare help it doesn't appear that you can.

Thanks

Thanks for responding.
Yes, I have done that through a couple of enhancement requests. I posted here also as I thought it would be advantageous to have my question answered on the forum for the wider audience as the issue seems to affect a few people.

Thanks for the update Valiant.

OK at this point it really comes down to one specific issue for me, and that is the way that the CSH works. I can probably accept the 5, 10, or 15 second load time upon initial load, but what I have a big problem with is the fact that this same delay happens EVERY ...

The last post in this thread was over 2 years ago.
Has there been any update on the issue from MadCap or has anyone had responses to issue raised?

This particular issue is causing me some grief as the performance is seen by some as unacceptable.
I did raise a bug report earlier in the year and it ...

To close the loop on this post:

After raising a support issue for this, I have found out what caused the problem.
The problem occurs when the following is set:

"When the first topic in the TOC has the same name as the Target's output file AND when the option "Do not use Content folder in output ...

Just wondering if there is any update on this issue and whether MiniTOC proxies work for Word/PDF targets now in Flare 6.1.

I have started using them in a couple of projects and noticed that they do work, but inconsistently. That is, it seems to work for one project, but not for another project ...

Today I have built one of the several Flare projects we have and noticed a strange issue when viewing the Webhelp output.

When you view the output, in both IE and Firefox, the accordion pane is repeated continuously across the page. This happens in one project, however, I have tested in a couple of ...

I should have stated at the start that the Flare version I am using is 5.0.0.

What you show below is the code in the Flare editor, which is fine and what I was seeing also.
However, the problem is that when you create the WebHelp output, the variable value is not being substituted in. Actually, I ...

Yes, that is correct.

I would have thought that upon creation of the Webhelp output, the variable value would have been substituted in and inherited the style for the location in which it is placed. That is, the code would have been as follows and the variable would become styled as per h1:
<h1 ...

We are migrating to Flare and as part of that have started implementing variables across all of our projects.

When you create webhelp output, it seems that a new span is created with the name of the variable, rather than the variable text being substituted and inheriting the style in which is was ...

I am in the middle of trialling Flare 4.2 and getting this error also when trying to import RH 2002/X3 projects:

Project Importer (Internal Error): Length cannot be less than zero
Parameter name: length.

If I can't import any of our RH projects then I cannot determine whether or not Flare is the ...