MadCap Software Forums

How did I fix my problem? Should have shared that in my post earlier, but here it is.

I contacted Flare support, who told me to change the tag from <object> to <video>. I did that, and it worked. You can't use any of the settings within Flare that apply to the objects, but at least the .mov files ...

They are .mov files. Quicktime. Actually, I just fixed the problem, so I'm all set with this.

Thanks for your response.

I've been working on getting movies into my help project and I'm running into a variety of issues.

The next one I have to deal with is autoplay. I don't want them to autoplay. I have deselected that option. The code even says MadCap:Param_autoplay="false", but still, they autoplay.

Ideas?

I'm trying to add movies to a project. I have the .mov files stored in the Resources/Multimedia folder of my help project. I select Insert > Multimedia > Quicktime and then select the movie from the list. I can see on the page in Flare that I've placed the movie.

However, when I compile the help ...

Thanks Dave Lee. I'm going to check out both and see which one works.

One thing that is important: if I tag the files with concept tags, will another web system be able to use MadCap concept tags as metadata for use in aggregating information. For example, my company may want to develop a ...

Hi all,

This may be a tall order, but I have to ask.

I'd like to tag all my help files using a collection of tags such as #gettingstarted, #training, #metrics, #assignment and so on. Then, on each of the help pages, I'd like to create a Related Information section that is auto-populated based on ...

It actually works. The popup window is the size I want.

Next problem: The content inside the popup window is formatted for a full size window and does not wrap. There is a scroll bar that I can use to scroll across the screen, but I wouldn't have to scroll at all if the text wrapped.

Going to have ...

Thanks for the new info.

I'm going to try it out right now and I'll let you know!

Have a great weekend.

Do any updates help with this issue?

I'm using Flare 10.2.2 and can't get the popup to appear as I want.

The interesting thing is that the topic, once I've applied the popup master sheet, actually displays as the instructions say, which is to say that the text is displayed in the XML Editor as ...

Which target do you have set as the primary target? I suspect a print target. What happens if you make an online target the primary? You might also need to manually change the layout & medium displayed in the XML Editor, but just once, and thereafter those things should be set for you ...

Hi all,

This seems like a basic question, but I can't find an answer.

I'd like to know how to have a topic open to a specific medium whenever I open it to work on it. I have two mediums: print and non-print (like most of us). I want my topics to open to non-print without my having to select it ...

It would seem to me an image that contains hotspots would be to big for a popup window. I agree with you that a related topics control appears misplaced. My advice would be that if you are using popups, do not link to anything from them.

I don't think I made myself clear. I've got a topic with an ...

Hi folks,

I need a little advice. I've got some topics that I want to appear as popups over other topics (in this case, an image map). Inside the popup, there may or may not be other links. My questions are these:

What do you use as the target window for topics linked from a popup? When I use the ...

Good Morning SteveS,

Indeed that is the problem. I have to resize my images before setting an image map. I've got my work cut out for me because the software I write about takes up a lot of screen space.

Thanks so much!

Wondering if anyone has had a similar experience.

I have no problem creating an image map. Problem is that when it's compiled, the rollover areas on the image do not end up where I created them. They are all shifted down. My intuition tells me it may be that the image I am editing when I'm creating ...

Thanks roboHal.

From time-to-time people ask me those questions and I don't know what to tell them. We use Google Analytics to see who is using what pages, but as far as ratings and the other things I listed, I'm simply trying to do a loose survey.

Do any of you have methods for tracking use (we currently use Google Analytics) and quality?

In other words, are you able to find out from your customers how you're doing?

Did this answer your question?
How would you rate this document? Stars?
Which pages are viewed/looked for?
Did this search ...

Wondering if anyone has ever implemented the kind of search as in Google or other major search platforms that thinks ahead. Something like "You searched for this, are you looking for <blah>?"

Thoughts?

@devjoe:

Thanks so much for the explanation. I needed that extra info about how JavaScript interprets the characters. That helped a great deal.

Thanks to everyone who helped on this thread.

You're welcome Nina. This article explains CDATA. https://en.wikipedia.org/wiki/CDATA

I suggest you try removing it and see how the email feedback and google analytics works both wit and without it. Sometimes a little experimentation in a particular use case can go a long way. :wink:

Thank you ...

Okay Nina. I've uploaded three photos. One is the xml editor, another the text editor and the resulting sample topic. I include this script in the master page so it is available in all topics. I've edited the email address so as to provide some level of privacy, etc. but certainly you can get the ...

As far as usage, you can instrument the help with Google Analytics. Won't get you feedback or any other features.

We use GA now. I am looking for something more interactive. Thanks for your suggestion, Ramon!

Ramon:

Also wondering, do you have build problems with the GA code? I placed it in ...

Nina, the email feedback does work. I too use it.

This is a MadCap knowledgebase tips and trick article: http://kb.madcapsoftware.com/Content/Misc/GEN1007Z_-_EmailwithTopicName.htm

I believe the CDATA portion does not belong in the script. Also, while it does include the topic title, I'm going by ...

For feedback, we have a linky thingy at the bottom of our masterpages that opens an email:

<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:EMAILADDRESS?subject=Customer%20Feedback%20("+document.title+")%20&body=Topic%20Reference%20(COMPANY%20use%20only):%20"+location ...

RamonS wrote:As far as usage, you can instrument the help with Google Analytics. Won't get you feedback or any other features.

We use GA now. I am looking for something more interactive. Thanks for your suggestion, Ramon!