MadCap Software Forums

Madcap Support sent me the following information. It's working fine for me with Quicktime .mov files, so it's no longer an issue.

M4V is a file container format used by Apple's iTunes application. A .m4v file is not a supported filetype to be used in a Flare project. You'll need to export your ...

It’s actually working great now on my iPhone and iPad with the Quicktime .mov format. I no longer have to enlarge the view on my iPhone. It’s just weird that both Adobe Premiere Elements and Camtasia use m4v as output for mobile video, but you cannot import that type of file into Flare. (I've ...

I solved the problem by saving the video as a Quicktime movie (.mov) in Camtasia, which I could import into Flare.

I found the answer here on this post (specific answer below): https://discussions.apple.com/message/10881829?messageID=10881829#10881829?messageID=10881829

I actually used 480 x ...

I created an m4v movie in Camtasia 7 and tried to import it into my Flare 7 project (Project > Add Multimedia), but Flare is not recognizing the format. Which video format is recommended for iPhones and the Safari browser for WebHelp Mobile?

I just tested the Search feature with four browsers. In works in all except Google Chrome (tested in version 12.0.742.122).

Works in:

• Firefox 3.6.18
• Internet Explorer 9.0.8112.16421
• Sarari 5.0.5

When I first created WebHelp Mobile, the Search function worked. But now I get an error each time: "There was an error during the search. Please try again". I have a table of contents, Index, and About on the Home page.

In case customization is the problem: I customized the colors of the header on ...

I purchased Joe Welinske's EPUB book just published in June, 2011. I reviewed it on my blog at http://www.ifcatscouldwrite.com/2011/07/11/book-review-developing-user-assistance-for-mobile-applications-by-joe-welinske/ . Joe provides several links to examples of mobile help at http://www.writersua ...

Yes, I'm just now creating mobile help with Flare 7. I have not been able to find any examples online, however, other than Madcap's Web site (but no customers' examples). It's very easy to do. I'm trying to find best practices (font size, etc.).

I would also like to see some real-world examples of this.

I created a FrameMaker target in Flare 7 which created output as an .fm and .book file. Now that I have these in FrameMaker 10, the .fm and .book files are one 400+ page file each. Is there a way to set up the Target Editor to create separate .fm files per Flare topic titles?

Thanks.

It works now on IE 9, Firefox 3.6.17 and Chrome 11.0.696.68. I'm trialing Madcap's Feedback as a service, so maybe something was wrong with their server. One note: The confirmation email to my Hotmail was sent to the Junk box. Other than that, it's working fine now.

Dave,
I haven't talked to a developer yet to change anything in the new Flare project created from RoboHelp. So we'll try your suggestions.
Thanks.

If it's not working from your application, then how does your application open the WebHelp?

If your application previously connected to help ...

OK well that didn't work (I renamed the default.htm file to default2.htm, then I renamed default_CSH.htm to default.htm. I read the next comment from Dave, and will talk to one of our developers. This is a project converted from RoboHelp using Map IDs.
Lisa,
Thanks for the quick response (although ...

Lisa,
Thanks for the quick response (although I must not have my notifications set properly because I didn't get one).
Yes, I have all three of those files in the output directory where our software will make the calls to. When I built the target, they automatically were copied there. Our app would ...

I imported my RoboHelp 7 project into Flare v7. I cannot get the context-sensitive help (CSH) to work. It works with the "Test CSH API Calls" feature. But it does not work when testing with our software application. My RoboHelp project uses the typical Map IDs and has a BSSCDefault.h file. In Flare ...

I am trialing MadPak ML (Flare V7 including Feedback V3). Users can submit comments as long as I have enabled anonymous comments in the Feedback Explorer. If I deselect that option so that they must create a user profile ("Create Feedback Service Profile) to enter a comment, the user fills out the ...

I'm not having the problem now either. Strange. I'll keep an eye on it and see what's running on my PC the next time it happens, if it does. Thanks very much.

Every time I try to view the "Flare Compared with RoboHelp tutorial" (which was done with Mimic), when I get to the 66th frame in the Lesson 1, the text displays outside of the bubble (balloon) and is illegible. Then all of the frames display like this. This happens when I also have Flare 5 running ...

The problem has been solved by Madcap Flare Support and they're going to post a knowledge article.
In RoboHelp 7, there's a custom dictionary file (*.tlx) in C:\Documents and Settings\\Application Data\eHelp\lexicons\. The terms in the file should look like this with an "i" in the second column ...

I am getting the same error when trying to import RoboHelp 7 projects into Flare V4.2:
"Project Importer (Internal Error): Length cannot be less than zero. Parameter name: length."

I tried importing both an English and French project, and even tried importing a sample project in RoboHelp: C ...