MadCap Software Forums

We've just recently installed Feedback Server. The main reason we wanted it was to know what searches were done and which ones gave (or didn't give) results. The fact of knowing which CSH calls are made from our software is fairly interesting also.

Beyond that, Feedback fails to meet expectations ...

Ramon,

Thanks for the tip, but finding the server wasn't the issue. One server I could see, the other I couldn't, and I couldn't connect to either. In any case, support confirmed that it was required to have both on the same domain, so we're not looking any further.

I've already made my concerns known to the support technician and our sales rep, I'm confident they will evaluate this for a future version.

In Feedback Server, when a user rates a topic, adds a comment or does a search with no result, we receive an email notification. That's all good.

I found that the email template is available as an HTML file on the Feedback Server, and that I can change the text and style of it. However, I haven't ...

So the official answer to this was:

Either
You install SQL on the same machine as Feedback
or
You join your IIS/Feedback server to a domain, create a user shared with both machines and give this user access to the database.

The first option is what we chose for the time being but it adds ...

Ramon,

It's already a mixed authentication server, so that's not an issue... In terms of login rights, we tried both the one specifically meant for the feedback server (which I believe does have rights to create a database) as well as the Administrator account which is both the SA for the SQL ...

I'm with you on that one. Our PrintShop Mail Web software uses Apache + MySQL + PHP to work, it installs everything on its own. I'm building a karaoke software with one of my friends which will use SQLite, even better.

In regards to my issue, installing SQL Management Studio Express and then ...

Thanks Ramon,

I've sent your reply to my IT staff which, thankfully, is very competent. I think one issue is that the SQL server doesn't show in the list of available ones. It's not the webserver that blocks anything though - I can see other servers, even one that's on a VM installed by myself! So ...

I've already contacted support via email, but just in case someone here has a little insight into this, maybe it will be faster.

I've finally installed Feedback on a live server, which is publicly accessible. However, after installing it and starting it for the first time, I realized once again ...

I am re-posting in this topic because I realize that, though Andrew gave a good solution to my problem which I understood, the original project I uploaded wasn't uploaded with this solution. So, anyone that stumbles upon this topic and doesn't have the same background information and me and Andrew ...

Alrighty then!

Thank you Dave!

It's not an "official" import, in the sense that I didn't use any of Flare's tools to create the project. What I did was use a base project with some shared resources that I needed, and then created an automated script that converted existing documentation (the "book" output from the Drupal CMS ...

TechnicalDisaster,

Thanks for that tidbit, it helps me clarify the issue. All of these 100-odd errors only started with a colon (:) without a page definition and happened in rapid succession, so actually getting the page that triggered those errors wasn't easy - I had to stop the processing quickly ...

Hi,

I've started using a batch command line with madbuild.exe to generate my outputs, and though the output itself works fine, I keep seeing, in the log, a bunch of messages saying "Missing Bookmark"... messages that don't appear when I generate the same output using Flare directly.

Exact message ...

YEah, I loathe IIS too. I actually realized that XAMPP was running on the same machine on port 80, stopped it just to be sure that wasn't causing an issue. But that wasn't it.

Ends up it was probably my fault entirely. While I was installing IIS I didn't have my original Windows CD, so I copied the ...

I've given up trying to figure this one out myself. I've installed all the pre-requisites (IIS, SQL Server 2008, .Net, etc) and I can't get Feedback to pass the "Install Feedback Server" phase. The dialog lists my local server correctly (I've set it to "no instance" so it's just the name of the ...

I was able to create my own interface around the topic using a master page - that's was easy part. Each html topic is now looking like what I want it to. I'm still looking into implementing interface features like the search, which by default returns the results inside a div, dynamically - I'd like ...

Kevin,

To be honest, Flare's WebHelp replaces... well, nothign. We had a custom HTML output generated by a Drupal plugin that was supposed to do books, it was crappy, slow, and didn't have search.

Already, to have something that can detect that "activate", "activated" and "activating" are the same ...

Dave,

Thank you very much! That's exactly the kind of out-of-the-box thinking that saves my sanity every day

I'm sure that will work just fine!

Cheers,
Eric.

Hi there,

Though the current skinning engine is fairly customizable using CSS, we'd like to integrate the design a lot more with our main website, which doesn't use frames at all. Now, I know how to use Master Pages in order to give the same layout to every single one of my topics - that's easy ...

nsemple,

From the menu, try going into Insert, then Variables. Click the System section, then double-click on Chapter Number. This inserts the current chapter number.

To make sure that the numbering is ok, right-click on each of your chapters ("books") in your TOC, and in the Printed Output ...

Oh, didn't know that! I never bothered because the titles don't show up in either the print output or the WebHelp anyway, so there was no point

Does <title></title> also affect cross-referencing? (sorry if I'm hijacking your thread for a second, nsemple)

nsemple,

The actual physical location of the topic doesn't matter - that is, wherever it is in the /Contents/ folder has no impact on the contents or the output of the topic. It's their location in the TOC (Tables of Contents), as well as the contents of the rest of the chapter inside that TOC ...

Hmn. Nevermind, I just realized that in the project I had checked, the "Remove Stale files" WAS checked, whereas in the others it wasn't. It just happens that I only looked at that one.

CURSE YOU, MURPHY!

nsemple,

Though there are variables that display things like the first H1 on the page, or the first keyword and such, I don't know of any that will display the name of the topic from the TOC file, so you may have to suck it up and create individual topics for each chapter, just like everyone else ...