MadCap Software Forums

In the past few months, users have been having intermittent problems viewing my Webhelp output files such as not being able to open the first topic, topics not displaying when selected in the Search pane, and screenshots not displaying even though the text does.

On investigation, most of the error ...

I think we have pinpointed the issue as a security problem. That is, I have been renaming the default.htm file as default.aspx and that seems to be where the issue lies. Could also be a conflict with Micronet Silverlight. Thanks.

Thanks for your replies. I'll try these suggestions and post back if I am able to work out the problem.

Hi Andrew,

Thanks for your reply. The message is just "Internet Explorer cannot display the webpage" and then there's the button "Diagnose Connection Problems". Not very helpful!

Hi,

We have been using Flare for some time to produce Webhelp files which we publish on a portal. I have not intentionally made any changes to the publishing process in the last couple of months (and I've been working on the files for a year), however in that time, many users (myself included) have ...

I've just realised what was causing my problem, because Flare was picking up the x-ref headings from some snippets but not others. I realised that it wasn't picking up headings because I had left the topic bookmark on the first line of the topic in a H3 or H4 style and inserted the snippet below ...

Thanks for your replies. Most of the headings in my snippets would be level 3 or 4, so it sounds like that's why it's not working.

I have some topics in my project that are entirely snippets. That is, the first heading of the topic is included in the snippet. When I insert a cross reference to these topics, the hyperlink just shows "_" without the topic heading, although it does link to the correct topic if you click it. I ...