MadCap Software Forums

MadCap has an article explaining how to wait for dynamic menus to load before running your own script ( http://kb.madcapsoftware.com/Content/Misc/GEN1022Z_-_Using_JavaScript_to_Alter_Topic_Menus.htm ). Does anyone know how to modify this to wait for search results to load? I’ve tried numerous variat...

We've also reported this to MadCap support. Our callout text has disappeared entirely. :shock: Oddly enough, if you open the image file separately (even from the HTML5 output folder), the callouts display properly. So the issue is solely on the display side, possibly related to the default styleshee...

The page itself says compatible with 2017 r2 and higher, so you should be fine. They are very nice templates.

Did any of you succeed in doing this? Marketing wants us to highlight the first-level menu item that the selected topic falls under. Ex:
I'm at a total loss on how to make that happen within the constraints of Flare.

Have any of you successfully set up a system for transferring content from Flare to Zendesk? Our support team is going to be using Zendesk Guide as a sort of "lite" help site for common topics, quick answers, etc. It would definitely be useful to port select common content from Flare.

Hi Folks, I noticed this post and wanted to let everyone know that this specific behavior has been resolved since Flare V8 and reverified that it is still fixed in Flare 2017 r3. If you are experiencing similar issues please do not hesitate to contact Support and provide your projects. Support Inqu...

Thanks for sharing! Quite a bit of work to overcome the deficiencies of Edge. Thanks for the detailed write-up, Casey. This might be the exact info I need to give a client's developers for whom we're having a similar issue as your original issue. No problem! I remember responding to another questio...

We are running into a similar problem on Windows. We have been using HTML5 help with our own Qt panel that serves up the pages with QWebKit (this because we run on Windows, Mac, and Linux, so use Qt for our GUI). The panel was axed recently due to some other software problems, so now we are going w...

Theoretically, the styles you create and/or modify *should* override topics.css. That being said, I've seen oddball cases where topics.css takes precedent for an unknown reason (support can't even give me a clear answer on that). In those cases, I will add an !important declaration to the end of eac...

Thanks Casey. It moved the Search bar to the right, but its still underneath the nav menu. Thanks for the suggestion. Like I said, you'll probably need to switch it to float left instead of right, and then add a left margin to compensate for the logo. Also, your margin-top will vary depending on th...

I'm testing a new design where I used CSS to move the search bar to the top right corner (where the hamburger menu usually is - my top nav menu is hidden). You could probably do something similar; just float left and add appropriate margins. Here's the style I modified: .search-bar { float: right; m...

Gotcha. That's definitely a setup I haven't seen before, but it seems pretty useful. Unfortunately (having only worked with standalone .chms), I'm not sure how to approach your search issue without combining the files. But hopefully someone else chimes in with an idea! You could also try Flare suppo...

The strength is that search results show what screen the help is found on because each screen is its own chm. Can you expand on what you mean by this? Off the top of my head, if I'm understanding you correctly, I would say that the topic title (as displayed in the search results) should suffice to ...

Are you particularly attached to having multiple .chm files? If you only use a single master .chm, you can set up context-sensitive links to call the correct page for each function. That would solve your search problem, and make the output easier to maintain (while still keeping the F1 help for each...

Yay!!! Happy to help.

cayennep wrote:sorry, but how to 'roll back the update'?

Flare doesn't usually accommodate this so wonder how that's done?

Roll back the Windows Fall Creators Update, if you have it. Not anything in Flare. All Flare versions seem to be similarly incompatible with that Windows update.

Someone else can correct me if things have changed recently, but I'm pretty sure this is not currently possible in Flare. I talked to support about this a little over a year ago, and they had me submit a feature request. :? I'd recommend you do the same, because this is something I'd really love to ...

I've seen this issue with regular chapter numbers in PDFs. Even though your issue is with HTML5 output, I think the Chapter Break and Auto-number settings in the TOC are still controlling the numbering system. To check this: Open the HTML5 TOC and view the properties of the first topic in each chapt...

If your version of Flare has just now become slow, there are two things that come to mind immediately based on recent comments/experience: - Nita Beck found that the Fall Creator's update caused a significant amount of lag. She solved this by rolling back the update. - My coworker does not have the ...

Jeanne_W wrote:Thank you for the pointer, @cdschroeder. I checked, but that wasn't the culprit. It turned out that the issue was caused by merged cells across multiple rows. I had to unmerge and use a different table style for the layout.

Glad you figured it out!

Do you have any page-break-avoid attributes in your stylesheet? And if so, are those styles used in the table? I've seen this in print TOCs - if everything doesn't fit on one page, the TOC prints one line per page until it all fits.

Changing the font size of anything (body, p, li, etc.) that affects the top menu could do it. If this is the only issue you are seeing, it's probably not that you 'messed up' something. It's more likely that one of your conversions made the font a bit larger, pushing the menu to two lines. If you do...

The issue that I reported over in the Slack community was a potential conflict between Windows 10 Fall Creators update and Flare (any version). Makes sense. I had awful problems with Flare when I upgraded to the Spring Creators update. Fortunately, Windows issued a .NET patch that fixed everything ...

Well, look at that. Just got a notification for a new Flare update. Going to hop right in and check out those snippets. And a TFS fix for Dave too! :) Strange, mine says something different... is 6520 a new r3 release, or the initial r3 release? (I'm currently on 2017r2) 6520 is the new R3 release....

For some reason, the Styles pane has become twice its normal width. When I try to make it narrower, nothing happens. If I open another open pane, such as Find and Replace in Files, I can resize with no problem. But when I return to the Styles pane, it reverts back to the wide size. Any ideas? I'm n...