MadCap Software Forums

We've just shipped HTML5 help for a big project. One gotcha you need to be careful of is ensuring you embed the fonts you want to use for your help, if they're not standard fonts. I've had a problem with that because I can't actually SEE if it's worked properly because I have the fonts installed on ...

Rather than doing that kind of change in Flare, I'd do it in something like FAR, operating only on *.htm, *.html and *.flsnp files. You can either load your projects one at a time or load all 25 projects, as you feel. Depending on what your old name was and whether there are any other instances wher...

Solution for now (because we're close to release) is to not set max-width in the skin. It's not ideal, but next release I'm definitely going to put that one right back in there! Problem is, the default browser on a lot of the machines our users are likely to be using (and that some of our testers ar...

Bug raised with Tech Support, and the first response is "we've recently moved away from IE so we recommend using Edge instead, if possible", but as a lot of my end users haven't, this isn't really what I need to hear. I'll keep you updated if anything useful comes out of the discussion and...

Thanks Dave, that's really helpful as always.

We don't do building and publishing like that but I think I may need to investigate further so we can use that bit of functionality.

A question for my future, but would be good to know when planning. I am producing HTML5 outputs and have been asked if we need to update the entire site every time we publish new content, or can we JUST update things that have changed? Also, is there a way to highlight things that have changed? Inte...

Something that might help you is to inspect the source in your browser, as that can show what's going on and give you some hints in how to resolve it. I suggest you also raise a bug on this (see my footer) as it worked fine in a previous version so something has happened and Tech Support should be a...

Another possible workaround could be to get a table that is formatted as you want it to be, and then create a snippet from it. Every time you want to use that table, insert the snippet, convert the snippet to text and use as normal.

Please do post what you find out from MadCap though, it's a very interesting question.

I can recommend TechSmith's Snagit for screenshots and Camtasia for videos. They're also very active in their training and webinars (which is something I love from MadCap too).

You get a lot more control in Flare by using a manually created TOC, as you can add a topic to contain the TOC proxy and then put the TOC topic wherever you like (rather than it being plonked right at the front, as happens with an automatic TOC). I know it's a bit of work, but it will be worth doing...

Working with a large Word document means you are almost certainly going to have to have several attempts at importing until you get to something you like, but I agree with all the advice, you really should do as much tidying up in Word before importing as you can manage, because it'll make your life...

The first version is less cluttered and contains less code. The second version is when you need to have additional content in a list item, such as a continuation paragraph, a table - more or less anything. So there is a place for both, as long as you set any specific styling for a <p> inside a <li> ...

We've had a similar (but different) problem when our build machine, not Central, changed to a virtual machine rather than a physical one. Every time it shut down and restarted, it lost the licence that had been used. The solution suggested to us was to get hold of the Enterprise licence for Flare ra...

I never could tell left from right, my original message was a load of nonsense! :D In IE there's a really wide space on the left, so side menu and topic content are all shoved right, and the right-hand side of the content is off the screen with no scroll bar so there's nothing you can do to see it. ...

Also, in the skin take a look at the Global section, expand Size and make sure you don't have a setting in there that you're not happy with. That's what I've used on my Sidenav output, but it may depend on which flavour of HTML5 your output is.

Hi all I've got a Sidenav HTML5 output that looks great in Chrome and Edge, but looks absolutely rubbish in IE, looking for some help to fix it. (I know we specify that we don't support IE, but enough end users are likely to be using it that if it's not too much of a pain to fix, I'd like to.) The p...

A graphic could be mentioned in a stylesheet, or a masterpage (or whatever the new name is) or a page layout, so there are lots of ways.

Do you have a tablestyle applied to the table? You'll see in your text editor, which I see you're using. If so, then that may be where the problem is, as I think the table styles take precedence. I could be wrong on that, but try applying a tablestyle and see what happens.

Thanks Dave.

My mistake was even more silly - I had added @font-face, but when I generated the output I used the wrong stylesheet! So I'm going to stand in the corner with a pointy hat with a D on it for a while, and then regenerate my help with the correct stylesheet and see what happens. D'oh!!!

Yes, you can, if you're talking about in the Flare interface rather than in your output. In the TOC Editor, click the Expand All icon, which looks like a pile of papers with a + on it, second along from the "View: Tree" button. Or you could click "View: Tree" which shows all the ...

I have created some HTML5 outputs for our engineers to include in the installation (unfortunately for this first version we're not hosting the help) and I notice on some screenshots from them that the fonts I've used in the output aren't being used. Or it's possible that because we're not hosting, t...

Another thing that can cause problems is having "empty" paragraphs in your document. It's possible that your source Word doc had: Heading 1[Return] [Return] Body text [Return] If that second line was also formatted as Heading 1 in Word, then that would explain the empty entries in your TOC...

Is it possible that when you changed the font you changed it in the DEFAULT medium, and the rest of it is defined in the PRINT medium? It is really easy to make changes in the DEFAULT medium when you actually want the change in a different medium. If this is the case, then Flare has done exactly as ...

Include the micro-content in a topic, perhaps?