We are aware that there is some defect in the MadCap Flare PDF files in terms of embedding of fonts that is no longer ignored by the most recent release of Acrobat/Reader.
I have one sample and am following up internally with regards to exactly what the problem is with how MadCap Flare is producing PDF and secondly what changed in Acrobat to no longer simply ignore the error.
Isleofgough wrote:Same issue for me. Everything worked until today. I contacted Dov Isaacs at Adobe and sent him the problem pdf.
awinnefeld wrote:Yeah, it does not seem like this is limited to PDFs created in Flare - this seems to be a bigger problem with the current version of Adobe Acrobat and embedded fonts. We received an invoice from a contractor yesterday and had exactly the same problem with it.
Valiant wrote:Here is a file-by-file way to get around this issue from a post by an Adobe employee on their forum. I've had to resort to this as no fix has come from Adobe and I need to get some PDFs distributed to my teams. It's apparently not just Flare PDFs that have the issue.
Bart Bogaert wrote:Which version of Acrobat Pro are you using? I cannot seem to find the 'Fix potential font problems' fix... I'm using Acrobat Pro X.
Is there a way to share this profile and fix?
EBergman wrote:Valiant wrote:Here is a file-by-file way to get around this issue from a post by an Adobe employee on their forum. I've had to resort to this as no fix has come from Adobe and I need to get some PDFs distributed to my teams. It's apparently not just Flare PDFs that have the issue.
Thanks for this! Let's hope the bug gets fixed soon.
pattivaitaitis wrote: At least now I have something I can do when customers start running into this.
Valiant wrote:Here is a file-by-file way to get around this issue from a post by an Adobe employee on their forum. I've had to resort to this as no fix has come from Adobe and I need to get some PDFs distributed to my teams. It's apparently not just Flare PDFs that have the issue.
Open the PDF file and dismiss the font error.
From the Tools, select Print Production.
From the options select Preflight.
In the Preflight window, select Prepress, Color and Transparency.
Under PDF fixups, select Fix potential font problems.
Click Analyze and fix.
Save the file.
The resulting file won't have the font error when it is opened again.