Looking for suggestions...

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Looking for suggestions...

Postby jkpalmer on Thu Feb 04, 2016 9:04 am

Hi,

Looking for some implementation suggestions for a requirement that I have to implement.

I have several groups of individuals who support different facets of our business. Each group has a small list of individuals that contain person name, phone number, and specialty area. On occasion, individuals change phone numbers, move to a different group, get assigned to a different specialty area, or leave the company. When that changes, the content needs to be republished.

I have a large number of topics, but each topic will only refer to one group for support.

I was thinking of implementing each group as a snippet and within the snippet would be the list of individuals for that group.

I would then associate the appropriate snippet to a topic.

How would an experienced Flare developer implement this?

Jim P.
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Re: Looking for suggestions...

Postby Dave Lee on Thu Feb 04, 2016 9:29 am

If the group list is used in multiple topics, then yes it would make sense to include it in a snippet; e.g. create multiple snippets, one for each group of individuals.
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Re: Looking for suggestions...

Postby jkpalmer on Thu Feb 04, 2016 10:11 am

Would you create a variable for each individual and place it in the snippet, in case the individual may be identified in multiple support groups?
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Re: Looking for suggestions...

Postby Nita Beck on Fri Feb 05, 2016 5:27 am

Your idea of using a variable for each name would work just fine. That's a good solution. Or you could create "name" snippets to hold each name and then place those where needed. In any case, you are thinking along the right lines, trying to anticipate both what might change and what might need to appear in multiple places. And if you do this with snippets exclusively and end up with name snippets within lists of names snippets, that's perfectly fine as far as I'm concerned. I guess I lean to the name snippet solution because I anticipate that I might end up with more than just a name; I might want to include a person's email address, too, and have the email address be a mail:to link, which I couldn't achieve using variables.
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Re: Looking for suggestions...

Postby LTinker68 on Fri Feb 19, 2016 5:29 pm

The benefit of the variable option, though, is that you can change the name in the output, so if you do multiple languages and different people support for different countries, then you can supply a different name in the variable in the target for each language. So Network Support for the U.S. might be Tom Jones but Network Support for the U.K. might be David Cameron (heh). So your variable could be Network Support and you provide a different name in each target's variable set. Likewise with phone numbers and email addresses.
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