Flare v9.12 crashes again - working with tables (1000/1026)

[sdcinvan]

Hello all,

I am attempting to create a technical specification sheet, which includes a lot of separate tables, colors, and a few images. It seems that I may have stumbled on to a problem with Flare. Since working on this page, I am experiencing a large number of fatal crashes whenever I am copy/pasting or drag/dropping content within cells (or just trying to grab the text within the cells), or resizing the cells within a table. I cannot precisely pinpoint/remember the exact task that I am doing but every crash occurs while doing something within the tables.

One consistency is that it is the same two error reports each time. Error code 1000 (KERNELBASE.dll) and 1026 (.NET Runtime).

From Windows Logs (the most recent crash):

Code: Select all

Faulting application name: Flare.exe, version: 9.1.2.0, time stamp: 0x526ac553
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x28b8
Faulting application start time: 0x01cf235c9fb82680
Faulting application path: D:\Program Files (x86)\MadCap Software\MadCap Flare V9\Flare.app\Flare.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 5836525e-8f52-11e3-ae3a-005056c00008

DETAILS:
- System 
  - Provider 
   [ Name]  Application Error 
  - EventID 1000 
   [ Qualifiers]  0 
   Level 2 
   Task 100 
   Keywords 0x80000000000000 
  - TimeCreated 
   [ SystemTime]  2014-02-06T17:15:59.000000000Z 
    EventRecordID 22428 
    Channel Application 
    Computer ------------
    Security 
 - EventData 
   Flare.exe 
   9.1.2.0 
   526ac553 
   KERNELBASE.dll 
   6.1.7601.18229 
   51fb1116 
   e0434352 
   0000c41f 
   28b8 
   01cf235c9fb82680 
   D:\Program Files (x86)\MadCap Software\MadCap Flare V9\Flare.app\Flare.exe 
   C:\Windows\syswow64\KERNELBASE.dll 
   5836525e-8f52-11e3-ae3a-005056c00008 

---------------------------------------------------------------------------------
Application: Flare.exe
Framework Version: v4.0.30319    <---- .Net problem again?
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
Stack:
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32, IntPtr)
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32, IntPtr)
   at MS.Internal.Text.TextInterface.Native.Util.ConvertHresultToException(Int32)
   at MS.Internal.Text.TextInterface.FontFace.TryGetFontTable(MS.Internal.Text.TextInterface.OpenTypeTableTag, Byte[] ByRef)
   at MS.Internal.FontCache.FontFaceLayoutInfo.GetFontTable(MS.Internal.Text.TextInterface.OpenTypeTableTag)
   at MS.Internal.FontCache.GsubGposTables..ctor(MS.Internal.FontCache.FontFaceLayoutInfo)
   at MS.Internal.FontCache.FontFaceLayoutInfo.ComputeTypographyAvailabilities()
   at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef)
   at MS.Internal.TextFormatting.SimpleRun.CreateSimpleTextRun(System.Windows.Media.TextFormatting.CharacterBufferRange, System.Windows.Media.TextFormatting.TextRun,  
-- TRUNCATED FOR BREVITY --

DETAILS:
- System 
  - Provider 
   [ Name]  .NET Runtime 
  - EventID 1026 
   [ Qualifiers]  0 
   Level 2 
   Task 0 
   Keywords 0x80000000000000 
  - TimeCreated 
   [ SystemTime]  2014-02-06T17:15:57.000000000Z 
   EventRecordID 22427 
   Channel Application 
   Computer ----------
   Security 
- EventData 
   Application: Flare.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Runtime.InteropServices.COMException Stack: at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32, IntPtr) at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32, IntPtr) at MS.Internal.Text.TextInterface.Native.Util.ConvertHresultToException(Int32) at MS.Internal.Text.TextInterface.FontFace.TryGetFontTable(MS.Internal.Text.TextInterface.OpenTypeTableTag, Byte[] ByRef) at MS.Internal.FontCache.FontFaceLayoutInfo.GetFontTable(MS.Internal.Text.TextInterface.OpenTypeTableTag) at MS.Internal.FontCache.GsubGposTables..ctor(MS.Internal.FontCache.FontFaceLayoutInfo) at MS.Internal.FontCache.FontFaceLayoutInfo.ComputeTypographyAvailabilities() at System.Windows.Media.Typeface.CheckFastPathNominalGlyphs(System.Windows.Media.TextFormatting.CharacterBufferRange, Double, Double, Double, Boolean, Boolean, System.Globalization.CultureInfo, System.Windows.Media.TextFormattingMode, Boolean, Boolean, Int32 ByRef) at 
-- TRUNCATED FOR BREVITY --

Will report this.

MadCap_Crash-tables.png

[sdcinvan]

Another CRASH!

I am experiencing about one crash every 15 changes. This time the crash occurred immediately after switching from the Text view back to the XML view. This problem is really beginning to concern and disturb me.

The only solution I have is to do the HTML editing in NotePad ++... at least, that way I don't have to switch between Flare editor modes and hopefully avoid about 1/3 of the crashes.

[sdcinvan]

The only solution I have is to do the HTML editing in NotePad ++... at least, that way I don't have to switch between Flare editor modes and hopefully avoid about 1/3 of the crashes.

The only problem (and it's a big one) is if I saved change(s), in NotePad ++, contain an error... then Flare may crash because of the error.

[sdcinvan]

Getting frustrated

Even the act of saving the edit in NotePad ++ causes Flare to crash. When the NotePad ++ HTML is saved, Flare's XML viewing/edit screen flashes momentarily to refresh the screen. At the moment of the refresh, Flare crashes. So far, this happened twice in the past 40 minutes (or about every 15 saves).

Same two error messages!

[ChoccieMuffin]

I think you'll need to call Tech Support for this one, it sounds pretty specific. Good luck, and empathy with your frustration.

[sdcinvan]

I think you'll need to call Tech Support for this one, it sounds pretty specific. Good luck, and empathy with your frustration.

Thanks, I already have a ticket.

[sdcinvan]

Another crash, different document BUT same sequence of errors; namely: 1026, 1000, and 1001.

I was manually resizing an image. But I suspect the real cause was that I was previously switching between the Text and the XML editor many times throughout the day (Flare has been in use for over 6 hours). My guess is that Flare has a memory leak(s). I need to start monitoring its memory usage to see if I can detect a clue.

This is getting tedious and MadCap support hasn't been very helpful!

Error 1026: .Net Runtime
Application: Flare.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException

Error 1000: Application Error
Faulting application name: Flare.exe, version: 9.1.2.0, time stamp: 0x526ac553
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352

Information message 1000:
Fault bucket 9367858, type 22
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: flare.exe
P2: 9.1.2.0
P3: 526ac553
P4: mscorlib
P5: 4.0.0.0
P6: 52ccf750
P7: 3cbf
P8: 4
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10:

Crash_resizing_image_01.png