The first crash occurred yesterday. I am unsure if it is related but it occurred shortly after I closed the PDF preview window. Incidentally, the PDF preview itself crashed (non-fatal).
Excerpts from Windows system reporting:
Code: Select all
Flare v10 crash - just after preview PDF (and error)
1026, 1000, 1001
Application: Flare.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
Stack:
at System.Windows.Controls.Primitives.PopupRoot.MeasureOverride(System.Windows.Size)
at System.Windows.FrameworkElement.MeasureCore(System.Windows.Size)
at System.Windows.UIElement.Measure(System.Windows.Size)
---truncated
System
- Provider
[ Name] .NET Runtime
- EventID 1026
[ Qualifiers] 0
Level 2
Task 0
Keywords 0x80000000000000
TimeCreated
[ SystemTime] 2014-03-07T01:02:27.000000000Z
EventRecordID 25279
Channel Application
Computer shawn-PC
Security
- EventData
Application: Flare.exe Framework Version: v4.0.30319 Description: The process was terminated due to an
unhandled exception. Exception Info: System.Runtime.InteropServices.COMException Stack: at
System.Windows.Controls.Primitives.PopupRoot.MeasureOverride(System.Windows.Size) at
System.Windows.FrameworkElement.MeasureCore(System.Windows.Size) at System.Windows.UIElement.Measure
(System.Windows.Size) at System.Windows.ContextLayoutManager.UpdateLayout()
*************
Faulting application name: Flare.exe, version: 10.0.0.0, time stamp: 0x5310d4d0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0xd10
Faulting application start time: 0x01cf39499d462eb5
Faulting application path: C:\Program Files (x86)\MadCap Software\MadCap Flare V10\Flare.app\Flare.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 273ef66a-a594-11e3-b2b6-005056c00008
System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-07T01:02:29.000000000Z
EventRecordID 25280
Channel Application
Computer shawn-PC
Security
- EventData
Flare.exe
10.0.0.0
5310d4d0
KERNELBASE.dll
6.1.7601.18229
51fb1116
e0434352
0000c41f
d10
01cf39499d462eb5
C:\Program Files (x86)\MadCap Software\MadCap Flare V10\Flare.app\Flare.exe
C:\Windows\syswow64\KERNELBASE.dll
273ef66a-a594-11e3-b2b6-005056c00008
**************************
System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-07T01:02:49.000000000Z
EventRecordID 25281
Channel Application
Computer shawn-PC
Security
- EventData
17743135
22
CLR20r3
Not available
0
flare.exe
10.0.0.0
5310d4d0
mscorlib
4.0.30319.18444
52717edc
3e6a
4
PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
C:\Users\shawn\AppData\Local\Temp\WERD05E.tmp.WERInternalMetadata.xml
C:\Users\shawn\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_flare.exe_71b324d99a97bc45b0e8de9df23379530345d_0ea31ead
0
273ef66a-a594-11e3-b2b6-005056c00008
0
Fault bucket 17743135, type 22
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: flare.exe
P2: 10.0.0.0
P3: 5310d4d0
P4: mscorlib
P5: 4.0.30319.18444
P6: 52717edc
P7: 3e6a
P8: 4
P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
P10:
Attached files:
C:\Users\shawn\AppData\Local\Temp\WERD05E.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\shawn\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_flare.exe_71b324d99a97bc45b0e8de9df23379530345d_0ea31ead
Analysis symbol:
Rechecking for solution: 0
Report Id: 273ef66a-a594-11e3-b2b6-005056c00008
Report Status: 0
This time, the crash occurred while I was resizing an image in the XML editor. This was different because the error message was something new. It was a larger error message generated by Flare and included the buttons, Details, Save, Send Report, and Don't Send. A very nice idea but perhaps poorly implemented because when Flare crashed (and disappeared), it also took with it this message and the options. I would have liked to have sent a report.
Excerpts from Windows system reporting:
Code: Select all
Flare v10 crash - during a png resize
1026, 1000, 1001
Application: Flare.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.COMException
Stack:
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32, IntPtr)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32, IntPtr)
at MS.Internal.Text.TextInterface.Native.Util.ConvertHresultToException(Int32)
-- truncated
System
- Provider
[ Name] .NET Runtime
- EventID 1026
[ Qualifiers] 0
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-07T19:11:31.000000000Z
EventRecordID 25333
Channel Application
Computer shawn-PC
Security
- EventData
Application: Flare.exe Framework Version: v4.0.30319 Description: The process was terminated due to an
unhandled exception. Exception Info: System.Runtime.InteropServices.COMException Stack: at
System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32, IntPtr) at
System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32, IntPtr) at
MS.Internal.Text.TextInterface.Native.Util.ConvertHresultToException
---truncated
*********
Faulting application name: Flare.exe, version: 10.0.1.0, time stamp: 0x5317b986
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0x145c
Faulting application start time: 0x01cf3a1d07be727c
Faulting application path: C:\Program Files (x86)\MadCap Software\MadCap Flare V10\Flare.app\Flare.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 4a03c95a-a62c-11e3-b2b6-005056c00008
System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-03-07T19:11:31.000000000Z
EventRecordID 25334
Channel Application
Computer shawn-PC
Security
- EventData
Flare.exe
10.0.1.0
5317b986
KERNELBASE.dll
6.1.7601.18229
51fb1116
e0434352
0000c41f
145c
01cf3a1d07be727c
C:\Program Files (x86)\MadCap Software\MadCap Flare V10\Flare.app\Flare.exe
C:\Windows\syswow64\KERNELBASE.dll
4a03c95a-a62c-11e3-b2b6-005056c00008