MadCap equation not visible in online output

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MadCap equation not visible in online output

Postby NenadWritesDocs on Wed Oct 13, 2021 2:54 am

Hello everyone, apologies if I posted this in a wrong thread.

I'm working on transferring a PDF document to online help, and some topics contain equations that I created in the MadCap Equation tool. These are visible in the PDF output, but not in the online . No error message is displayed, just blank space where my equation should be.

I tried the "Test CSH API calls" feature and I can see my equations there.
Let me know if you need any additional info.

Any help is appreciated.

Thanks!
Nenad
NenadWritesDocs
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Re: MadCap equation not visible in online output

Postby Nita Beck on Fri Oct 15, 2021 5:46 am

Welcome to the forums! :)

Flare's Help hints that the issue might be if you've elected the .svg format for online equations but have also selected "Generate 'web-safe' images" in the target. Try using the .png format instead.

https://help.madcapsoftware.com/flare2021r2/Content/Flare/Equations/Converted-Output-Formats-Equations.htm
Nita
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Content Strategist / Information Architect / Flare Consultant: http://beck-communications.com
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Nita Beck
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Location: Pittsford, NY

Re: MadCap equation not visible in online output

Postby NenadWritesDocs on Mon Oct 18, 2021 3:38 am

Thanks Nita. I've tried what you suggested, and will wait for my build tomorrow to check (fingers crossed).
Cheers,
Nenad
NenadWritesDocs
Jr. Propeller Head
 
Posts: 2
Joined: Mon Apr 27, 2020 3:52 am


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