Database disk image is malformed - HELP!

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Database disk image is malformed - HELP!

Postby Robin Bird on Mon Sep 22, 2014 12:53 pm

I am at a loss here. Not sure what to do to fix this issue or even what to ask. Anyone have advise on how to fix this?

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Re: Database disk image is malformed - HELP!

Postby Msquared on Tue Sep 23, 2014 6:15 am

It is always worth trying closing Flare, deleting everything below /Analyzer and /Output, and also, if you have them, below /FileSync and /SourceControl, then reopening Flare and your project, and trying again.

That gets rid of all sorts of problem. If not, can you tell us what you were doing when you get this message, and whether it happens every time you do whatever it is, or only sometimes, or only for some files or projects?
Marjorie

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Re: Database disk image is malformed - HELP!

Postby Robin Bird on Tue Sep 23, 2014 7:07 am

Thank you for your help. Your suggestions worked and I am no longer getting the error. :D
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Re: Database disk image is malformed - HELP!

Postby siggimus on Mon Oct 13, 2014 4:26 am

Just wanted to say that I had the same issue and this worked for me as well :)

Thank you, Msquared!
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Re: Database disk image is malformed - HELP!

Postby Greg on Tue Dec 23, 2014 3:25 am

Just worked for me too. Thanks!!
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Re: Database disk image is malformed - HELP!

Postby craigw on Thu Jul 23, 2015 12:57 pm

For Madcap reps, what is the cause of this error? We just upgraded to Flare 11 and this issue has occurred twice now. Doing these steps resolves it, but I'm interested in the cause.
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Re: Database disk image is malformed - HELP!

Postby Nita Beck on Thu Jul 23, 2015 2:27 pm

craigw wrote:For Madcap reps, what is the cause of this error? We just upgraded to Flare 11 and this issue has occurred twice now. Doing these steps resolves it, but I'm interested in the cause.

Craig, these forums are for peer-to-peer support. We're all just users here, although occasionally a MadCap employee does stop by. If you need to speak to a MadCap rep, you'll need to contact MadCap directly.
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Re: Database disk image is malformed - HELP!

Postby sdcinvan on Thu Jan 14, 2016 10:56 am

Nita, this just occurred (3x since upgrading to the v11 branch) in my Flare v11.1.

As per the earlier suggestion, I will first remove everything below /Analyzer and /Output (and if present, everything under /FileSync and /SourceControl), then reopen Flare. I will also post a ticket with MadCap support and then update this thread when I receive an answer.
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Re: Database disk image is malformed - HELP!

Postby Vanessas on Thu Mar 17, 2016 10:55 am

This solution worked for me too! :)
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Re: Database disk image is malformed - HELP!

Postby sdcinvan on Thu Mar 17, 2016 11:37 am

Vanessas wrote:This solution worked for me too! :)


Good. :)

BTW, MadCap support answered my query about this issue by saying that the cause was unknown. :? Now that I've upgraded to v12, I will wait and see if it happens again.
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Main tools used: Flare 11.x, InDesign, Google Docs, Lectora, Captivate.
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Re: Database disk image is malformed - HELP!

Postby Feebeegeebee on Wed May 01, 2019 8:09 am

Thank you, Msquared for your post!

I just moved to a new laptop, fired up my main Flare project in Flare and nearly freaked when I saw this error message! :shock:
Your advice definitely did the trick. Phew! Thank you!
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Using Flare 2019 on Windows 10 (64-bit)
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Re: Database disk image is malformed - HELP!

Postby lcarver on Wed Sep 11, 2019 10:53 am

Same here - even though this post is a few years old, I just saw this error for the first time. Thanks a lot for the solution!
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