Flare Crashing Big Boxes Cover Desktop, and Adobe Air?

[cruitbuck]

I found this issues this morning in my event log viewer after Flare hung up during moving files in Content Viewer.

Activation context generation failed for "C:\Program Files\MadCap Software\MadCap Flare 13\Flare.app\Resources\AdobeAIR\SDK\runtime\Adobe AIR\Versions\1.0\Adobe AIR.dll".Error in manifest or policy file "C:\Program Files\MadCap Software\MadCap Flare 13\Flare.app\Resources\AdobeAIR\SDK\runtime\Adobe AIR\Versions\1.0\Adobe AIR.dll" on line 3. The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

I also found this in the event viewer:

- System
- Provider
[ Name] Application Hang

- EventID 1002
[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated
[ SystemTime] 2017-08-11T10:02:53.713591800Z

EventRecordID 11897

Channel Application

Computer TDiDoc.int.tditx.com

Security

- EventData
Flare.exe
13.2.6355.27565
32d0
01d31178676d761f
46
C:\Program Files\MadCap Software\MadCap Flare 13\Flare.app\Flare.exe
a8b40251-d19a-4772-990d-6a0b8a536e83


55006E006B006E006F0077006E0000000000
________________________________________
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0010: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

Also, attached are two screen shots, from my phone camera, of my screen. Two big boxes covering my desktop. I let windows end the annoyance and kill Flare. THIS HAS GONE ON LONG ENGOUGH!. It has been since Version 8 when I was with OZ-Systems, yeah check the support logs for Bob Buckley at oz-systems. Loads of messages from me.

Please Please tell me what the crap is going on. MadCap, what am I to do?

Bob Buckley
Tech Writer
Dallas, TX

[NorthEast]

These are peer-to-peer forums, so you probably want to contact MadCap support about the issue.

I've seen "black box" issues with Flare for a few years now (maybe v10/11), which usually appear for 5-30secs whilst Flare is thinking about something.
Incredibly annoying as they're on top of other windows, meaning you can't see anything else!

[cruitbuck]

Thank you.

Peer-to-peer is fine. MC cannot seem to find the answer. They have at least 5 bug submissions from me and I'm starting all over again. Last night the longest yet recorded was 15 minutes. There is something seriously wrong with the Content Explorer. Don't get me wrong, aside from all this, I use Flare everyday, and have been since version 4 (back when Flare just disappeared).

I would hope someone out there anywhere has run across a solution.

BobB