Annoying error message: "MadCap has stopped working"

[oelgoetz]

FlareShutdownError.png

Since I've updated to Flare 2017 every time I open multiple instances of Flare, an error occurs every time when I shut them down again.
As I use a lot of project merging, I often have to work with mutliple Flare instances.
Until now I haven't seen any negative side effects (e.g. loosing unsaved data, or problems when the Flare project is re-opened).
Nevertheless this behavior is annoying and the fact that I haven't seen side effects yet does not mean that in fact there are some that I haven't detected yet.

Is there anybody out there who experiences(d) the same and has a suggestion how to fix it?

[SteveS]

dotNET framework?

Check you are running the latest version...

[oelgoetz]

Thanks Steve, I have .NET Fw 4.7, last updated 11-27-2017. I think that is the latest version ...

[RamonS]

The latest version is 4.7.1 and it broke some stuff for me. You may want to look if 4.7.1 is installed and remove it.

[trent the thief]

Ramon, we're using on 4.6.01590 and it works alright, albeit a bit laggy at times. Do you think upgrading .NET would fix that?

[RamonS]

Still, there seems to be something to 4.7.1 that causes previously working applications to fail.

Right, "Microsoft Inside."

[pdenchfield]

Thanks - I just opened a case with support (126440) as I'm experiencing the same issue. The error message happens pretty much every time I exit Flare, and then my cursor stops responding for several seconds. When I click OK to dismiss the error, it often shows up again... ARRGGHH

EDIT: Support got back to me quickly. I was instructed to delete the madcap registry keys and the madcap folder under appdata/roaming. So far, the problem appears to be resolved. But it's annoying to lose all my "recent projects" and last-viewed files in a project and UI preferences.... AND all my ftp logins for publishing.... UPDATE: I was informed that I can try restoring the madcap registry keys from backup to get my preferences and everything back and it might work if the keys were not corrupted. I am already reinstating my preferences and all manually so I did not attempt this. UPDATE AGAIN: Unfortunately, still experiencing this issue after closing down Flare for the day.... working in 3 different projects / problem didn't occur till I shut down Flare. ARRGGHHH

[CMatejka]

We also have a writer experiencing this issue - has a permanent solution been identified yet?

Is it a combination of rolling back .NET to 4.6.X and removing the MadCap Software appdata\roaming folder, or is there something else that has worked for you?