Integrating Chat Bot with Flare HTML5 Online Help

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Integrating Chat Bot with Flare HTML5 Online Help

Postby msf2018 on Thu Jan 18, 2018 10:08 pm

Hi,

I have created a HTML5 Online Help using Flare and hosted the output in a Sharepoint location. I wish to integrate a Chat Bot with the Online Help. Can someone please assist me with the steps to be followed to integrate a Chat Bot with the HTML5 Online Help.

Thanks,
Arijit Chakraborty
msf2018
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Re: Integrating Chat Bot with Flare HTML5 Online Help

Postby Dave Lee on Fri Jan 19, 2018 1:29 am

I'm no expert in chatbots, but I think your question is a bit too vague - perhaps add some detail; e.g.

- Have you already developed your chatbot?

- What bot framework is it developed with?

- What do you mean by "integrate with the HTML5 help"? Is the chatbot interface displayed inside the help? Or is the chatbot a separate app that you want to show results/content from the help?

- Do you know how to integrate your chatbot with a normal website? If you do, then have you already tried those steps with Flare's HTML5 help?
Dave Lee
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Re: Integrating Chat Bot with Flare HTML5 Online Help

Postby msf2018 on Fri Jan 19, 2018 6:03 am

Yes, the Chat Bot is already developed using Botsify. Botsify helps you create Chat Bots which can assist users via Facebook Messenger. I want to include this Chat Bot in my HTML5 Help "Support" section. My objective is: If the user click the "Contact Us" icon in the "Support" section of my Online Help, then it should open the ChatBot using Facebook Messenger.

I found an example of a Chat Bot being integrated with an Online Help using Flare by visiting the below link, which I found in the customer showcase section of MadCap Software website.
URL: https://help.bynder.com/New-features/New-features.htm

If you visit the above Online Help URL, you will find a Chat Bot in place to assist the user. I am looking to integrate my already developed Chat Bot in similar lines with my Online Help.

I don't know how to integrate a Chat Bot with a normal website. I want to know the steps to be followed in Flare in order to integrate this Chat Bot with my Online Help. I have already tested the Chat Bot and it is working fine with Facebook Messanger.

Thanks,
Arijit Chakraborty
msf2018
Jr. Propeller Head
 
Posts: 2
Joined: Wed Jan 17, 2018 11:22 pm

Re: Integrating Chat Bot with Flare HTML5 Online Help

Postby Dave Lee on Fri Jan 19, 2018 7:22 am

I'd suggest looking for instructions on Botsify about how to integrate your chatbot in a website.

If you know the steps to integrate your chatbot in a website, the steps for Flare will be similar.
Dave Lee
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Posts: 5151
Joined: Mon Mar 05, 2007 8:33 am
Location: UK


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