Integrating Chat Bot with Flare HTML5 Online Help

[msf2018]

Hi,

I have created a HTML5 Online Help using Flare and hosted the output in a Sharepoint location. I wish to integrate a Chat Bot with the Online Help. Can someone please assist me with the steps to be followed to integrate a Chat Bot with the HTML5 Online Help.

Thanks,
Arijit Chakraborty

[NorthEast]

I'm no expert in chatbots, but I think your question is a bit too vague - perhaps add some detail; e.g.

- Have you already developed your chatbot?

- What bot framework is it developed with?

- What do you mean by "integrate with the HTML5 help"? Is the chatbot interface displayed inside the help? Or is the chatbot a separate app that you want to show results/content from the help?

- Do you know how to integrate your chatbot with a normal website? If you do, then have you already tried those steps with Flare's HTML5 help?

[msf2018]

Yes, the Chat Bot is already developed using Botsify. Botsify helps you create Chat Bots which can assist users via Facebook Messenger. I want to include this Chat Bot in my HTML5 Help "Support" section. My objective is: If the user click the "Contact Us" icon in the "Support" section of my Online Help, then it should open the ChatBot using Facebook Messenger.

I found an example of a Chat Bot being integrated with an Online Help using Flare by visiting the below link, which I found in the customer showcase section of MadCap Software website.
URL: https://help.bynder.com/New-features/New-features.htm

If you visit the above Online Help URL, you will find a Chat Bot in place to assist the user. I am looking to integrate my already developed Chat Bot in similar lines with my Online Help.

I don't know how to integrate a Chat Bot with a normal website. I want to know the steps to be followed in Flare in order to integrate this Chat Bot with my Online Help. I have already tested the Chat Bot and it is working fine with Facebook Messanger.

Thanks,
Arijit Chakraborty

[NorthEast]

I'd suggest looking for instructions on Botsify about how to integrate your chatbot in a website.

If you know the steps to integrate your chatbot in a website, the steps for Flare will be similar.

[BrianAtInTouchHealth]

I have created a HTML5 Online Help using Flare and hosted the output in a Sharepoint location.

Arijit,

Can I ask you how you did this? I can't find anything in MadCap's docs. Also, there are several threads here asking about publish to SharePoint but none of them have any answres.

Thanks,
Brian

Edit

Found the answer here:
viewtopic.php?f=13&t=32611#p140724