Flare 2018 changes Capture styles

[lanval]

We have a lot of numbered palette items in our projects, and Flare 2018 changes how all of them look. Considering how many we have and the time that would be required to change them all, we are sticking with 2017.

[pelikano]

Wow. I just noticed this happening in some of my callouts. Text goes HUGE or disappears altogether. Need to do a little survey. I upgraded on May 2.

[simona]

We are testing Flare 2018 right now and have the same problem:

Callouts with Flare 2017 r3:

Callout steps with Flare2017r.png

Callouts with Flare 2018:

Callout steps with Flare2018.png

We have hundreds of screenshots with thousands of such step # callouts.

I need to analzye what is happening here, but at the moment I consider this a bug that I will report.

It might have something to do with the new Capture integration into Flare. I only downloaded and tested the new Flare 2018, not the integrated Capture which appears to be a separate download (more information on this see viewtopic.php?f=13&t=30328)

Anyone else have more info on this?

[lanval]

The new integrated Capture is simply Capture given away. It is the same version 7.0.

I think that the issue may be updates made to the MadCap CSS that get bundled in when building a target.

[rpa]

Same problem here. Text in images is not visible anymore in built output. MadCap already confirmed the bug to me:

"Thank you for contacting MadCap Technical Support.
I was able to replicate the same behavior on my end. It looks like this is due to a bug in Flare.
Please note that I have documented the issue #140569 and reported this on your behalf to our development team. You will be notified via email if a resolution for this is included in a future patch or release version."

Hope they will fix it soon.

[pelikano]

rpa: thanks for opening the bug with Support.

simona: I only installed the new Flare and Mimic. I already had Capture 7.0 installed and I presumed all MadCap did was add the Capture link into the Flare toolbar.

lanval: A CSS change was my first thought. I've never looked into Capture CSS files. Now I may have to.

[cdschroeder]

We've also reported this to MadCap support. Our callout text has disappeared entirely.

Oddly enough, if you open the image file separately (even from the HTML5 output folder), the callouts display properly. So the issue is solely on the display side, possibly related to the default stylesheets as previously mentioned.

The official workaround is to downgrade to 2017 r3. Yay...

[pelikano]

Yes I filed the bug and Support added my case to the number mentioned above in the thread.

They also advised to build with 2017 r3. I did so and the call-outs went back to normal in the output. So all is OK for now.

[ajturnersurrey]

I have also reported this bug - the text in my callouts vanishes when pdfs are built under 2018, fine with 2017r3.
(There appears to be no problem in the xml editor or preview, only on build.)


2017 r3

callouts_2017r3.png

2018

callouts_2018.png

[pelikano]

Hey does anyone have any news regarding this bug? It has been a while.

I hope they didn't fix it and forget to notify me.

Thanks
P

[ajturnersurrey]

It was fixed fairly swiftly, see https://kb.madcapsoftware.com/Content/F ... _Notes.htm.
All has been well since a patch at the end of May, though I'm about to click on the r2 update....