Open topic with navigation not working on Mac

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YE-TW
Propeller Head
Posts: 23
Joined: Mon Jun 11, 2018 3:30 am

Open topic with navigation not working on Mac

Post by YE-TW »

Hi,

We generated WebHelp for CSH that is accessed locally on a Mac. The Help is integrated into the product and is not accessible from the file system.

To replicate the issue of Open topic with navigation not working on Mac:
1. Open MyProduct on a Mac and navigate to any page in the MyProduct GUI.
2. From the MyProduct (Mac) toolbar, select Help > MyProduct Help. The Help topic for the current page opens correctly in standalone mode.
3. Click the Open topic with navigation link. The full Help opens with an empty TOC, topic, title bar, etc. In other words, everything is white, but you can see the frame where each of the Help elements should be.

We are using Flare 2017 r2, I think(!). The Help opens in Chrome. I haven't tried it on Safari.

Any suggestions?
TIA!
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