Page 1 of 1

Floating licenses: terminating a session after a crash?

PostPosted: Mon Sep 23, 2019 8:39 am
by awinnefeld
Hello community,

I was wondering if there is a way to manually terminate a session after a software crash if you are using a floating license?

We have a floating license for Lingo, and at the moment we have a problem that causes the program to crash pretty frequently. I filed a bug report for the problem, but in the meantime, I see this quite a lot:

Apparently, the crash does not terminate the current session - which means that after every crash it takes several minutes until the (crashed) session times out and I can restart Lingo. I don’t see any leftover processes in the task manager that I could terminate, but maybe I just don’t know what to look for. Even a restart does not seem to speed up the process.

Do you have any ideas what I could do? It's very cumbersome to work like this.

I posted this here instead of the Lingo forum, because I think that this probably works the same way for Flare. I am pretty happy right now that we have single-user licenses for Flare instead of floating licenses...

Re: Floating licenses: terminating a session after a crash?

PostPosted: Tue Sep 24, 2019 2:24 am
by Folkie
Capture does the same - we have three floating licences and at one point I had to call Madcap Support to get them to kill off the extra sessions. Like you, we couldn't see them in Task Manager.

I'll watch this thread with interest to see if there's an easy solution!

Re: Floating licenses: terminating a session after a crash?

PostPosted: Fri Oct 04, 2019 2:58 am
by awinnefeld
Sadly, there is no workaround for this. I received this response from the German distributor Helpdesign in their Flare forum:

Jörg Ertelt wrote:Leider gibt es keinen Workaround, weil Sie auf den Lizenzserver zugreifen können müssten, was nicht möglich ist.
Die Aufhebung der Sperre kann nur durch MadCap erfolgen.
Ich hatte schon vor längerer Zeit angeregt, bestimmt schon ein Jahr oder länger her, dass Anwender solche Sperren selber aufheben können sollen. Die Anregung ist als interessant zur Kenntnis genommen worden - mehr ist seither nicht passiert.

English translation:
Unfortunately, there is no workaround because you would need to be able to access the license server, which is not possible.
Only MadCap can release the session.
I suggested a long time ago, probably a year or more ago, that users should be able to release such sessions themselves. The suggestion has been noted as interesting - nothing more has happened since then.