2020 update - preview thumbnail images get stuck

[sds]

I tried to shorten that down as much as I could for the title. Has anyone else experienced this with the 2020 update? When I preview a topic, and click on a thumbnail image to expand it to full size, the preview window gets stuck on the image. Before, I was able to click on the image and it would shrink back down, even in the preview window. Now, I can only get out of the full size image if I right-click and select Back. But then it takes me to the top of the topic. It only started happening after I installed the 2020 update.

[ChoccieMuffin]

Sounds like a bug - contact Tech Support and see what they say (see my signature for a link).

[ajturnersurrey]

I concur with chocciemuffin - report it as a bug - I get it too.

[sds]

Have reported as a bug to MadCap. They've opened a support ticket. Thanks.

5/18/20 UPDATE: It has been submitted to development as a bug.

[sbrownell]

I have this issue as well. Have you received an update or solution from support since opening the ticket?

[sds]

I have this issue as well. Have you received an update or solution from support since opening the ticket?

Yes, I received a notice that it was submitted to development. With our software, if a bug is buggy or annoying enough, we release an immediate patch. This is my first run-in with a problem like this with MadCap so I'm not sure if they release patches for this kind of thing or not. If I hear more, I will post it on this thread.