Publishing to Zendesk and want to overwrite existing article

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techwriter19
Jr. Propeller Head
Posts: 1
Joined: Wed Dec 02, 2020 7:02 am

Publishing to Zendesk and want to overwrite existing article

Post by techwriter19 »

Hi, I'm new to Flare and am using it with the Zendesk integration. We're slowly cleaning up and revamping our existing KB that is hosted on Zendesk. So new articles will be added with Flare that will create brand new articles in Zendesk on an ongoing basis, but as we transition over I'd like to publish from Flare and overwrite existing Zendesk articles I created before we got Flare. Is it possible to do that? I've tried just naming them the same thing and publishing to the same location, but it doesn't overwrite it, it just creates a second article of the same name.

Thanks
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