Can't install Flare 2021 (Solved -- Installed .NET 4.8)

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BrianAtInTouchHealth
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Can't install Flare 2021 (Solved -- Installed .NET 4.8)

Post by BrianAtInTouchHealth »

Hi,

I've never had an issue with installing Flare before but Flare 2021 will not install for me. I keep getting a "0x80070490" error as shown below.
flare2021-install-failure051021.PNG
It looks like it could be a .NET issue but I have it installed and it's running on my laptop.

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\CDF

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\CDF\v4.0
    HttpNamespaceReservationInstalled    REG_DWORD    0x1
    NetTcpPortSharingInstalled    REG_DWORD    0x1
    NonHttpActivationInstalled    REG_DWORD    0x1
    SMSvcHostPath    REG_SZ    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
    WMIInstalled    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Client
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    InstallPath    REG_SZ    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Client\1033
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Full
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    InstallPath    REG_SZ    C:\Windows\Microsoft.NET\Framework64\v4.0.30319\
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4\Full\1033
    CBS    REG_DWORD    0x1
    Install    REG_DWORD    0x1
    Release    REG_DWORD    0x70bf0
    Servicing    REG_DWORD    0x0
    TargetVersion    REG_SZ    4.0.0
    Version    REG_SZ    4.7.03056

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4.0
    (Default)    REG_SZ    deprecated

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Net Framework Setup\NDP\v4.0\Client
    Install    REG_DWORD    0x1
    Version    REG_SZ    4.0.0.0
I've filled out a bug report with the install log so hopefully I'll hear back soon. I was just wondering if anyone else has seen this.

Thanks,
Brian
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Last edited by BrianAtInTouchHealth on Mon May 10, 2021 10:56 am, edited 1 time in total.
Flare :flare: + Analyzer :analyzer: 2022, Central, Capture :capture: 7.0, Mimic :mimic: 8.1
Nita Beck
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Re: Can't install Flare 2021

Post by Nita Beck »

You should call MadCap tech support. It'll be a FREE call because you are having issues with installing.
Nita
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RETIRED, but still fond of all the Flare friends I've made. See you around now and then!
BrianAtInTouchHealth
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Posts: 51
Joined: Thu Dec 27, 2018 10:35 am
Location: Goleta (Santa Barbara County), CA
Contact:

Re: Can't install Flare 2021

Post by BrianAtInTouchHealth »

Thanks Nita, I will do that.

Brian
Flare :flare: + Analyzer :analyzer: 2022, Central, Capture :capture: 7.0, Mimic :mimic: 8.1
BrianAtInTouchHealth
Propeller Head
Posts: 51
Joined: Thu Dec 27, 2018 10:35 am
Location: Goleta (Santa Barbara County), CA
Contact:

Re: Can't install Flare 2021 (Solved -- Installed .NET 4.8)

Post by BrianAtInTouchHealth »

Just got off the phone and the problem was solved by MadCap. I was running .NET 4.7 so we installed 4.8 and then I was able to install Flare 2021 without issues. :)
Flare :flare: + Analyzer :analyzer: 2022, Central, Capture :capture: 7.0, Mimic :mimic: 8.1
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