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MadCap equation not visible in online output

Posted: Wed Oct 13, 2021 2:54 am
by NenadWritesDocs
Hello everyone, apologies if I posted this in a wrong thread.

I'm working on transferring a PDF document to online help, and some topics contain equations that I created in the MadCap Equation tool. These are visible in the PDF output, but not in the online . No error message is displayed, just blank space where my equation should be.

I tried the "Test CSH API calls" feature and I can see my equations there.
Let me know if you need any additional info.

Any help is appreciated.

Thanks!
Nenad

Re: MadCap equation not visible in online output

Posted: Fri Oct 15, 2021 5:46 am
by Nita Beck
Welcome to the forums! :)

Flare's Help hints that the issue might be if you've elected the .svg format for online equations but have also selected "Generate 'web-safe' images" in the target. Try using the .png format instead.

https://help.madcapsoftware.com/flare20 ... ations.htm

Re: MadCap equation not visible in online output

Posted: Mon Oct 18, 2021 3:38 am
by NenadWritesDocs
Thanks Nita. I've tried what you suggested, and will wait for my build tomorrow to check (fingers crossed).
Cheers,
Nenad