Excessive CPU usage in Flare output

[GJT]

Howdy all—

When launching the Flare HTML output on a Mac using Safari, users are experiencing a 100% CPU usage for two to three seconds. The problem also occurs on Windows machines, though not quite as dramatically. This is on Firefox and Safari.

I ran Venkman's JavaScript profile on a Windows machine, and here is the CSV file that it produced (I cannot seem to add attachments to this post), sorted by max time to run. Notice that many of the MadCap files are taking the longest time to execute, including mutiple function calls.

Is there anything that I can do to resolve this? Please feel free to ask questions if you need more information.

[KevinDAmery]

Hi, GJT, and welcome to the forums.

Just so you know, this is a peer-to-peer user support forum. While we'd love to help you, this sounds like the type of problem that you'd be better off addressing with Madcap support directly. (Madcap personnel do monitor the forums from time to time, but they don't necessarily see every post.) Assuming you have a support contract, you can open a ticket here:

http://www.madcapsoftware.com/support/flarecontact.aspx

Alternatively, you can enter a bug report here:

http://www.madcapsoftware.com/bugs/submit.aspx

[wijnand]

I am assuming you are using webhelp?

Are you running this on someone;s local machine? or on a server?

Generally when things slow down to a crawl its a Javascript thats trying to load, or its waiting for something. I do notice you are using some custom Javascript files.

file:/C:/Program%20Files/Mozilla%20Firefox/modules/utils.js
http://wiki.apexdevnet.com/skins/adnskin/mootools.js

Content/SkinSupport/MadCapMerging.js

Are you also merging multiple webhelp projects together by any chance?