Can't Capture from an application
Can't Capture from an application
I can not capture anything from one particular application (that is in-house). I can capture from all other apps. Does anyone know what the issue may be with the application or if there is a work around within Capture?
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- Senior Propellus Maximus
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Re: Can't Capture from an application
We'd need to know more about that specific applications, such as if it is .NET based, a web app, gets delivered via Terminal Services or Citrix....
And then also what you get as capture and what you expect to get. I assume you end up with something, but that it isn't the capture you want.
And then also what you get as capture and what you expect to get. I assume you end up with something, but that it isn't the capture you want.
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- Propeller Head
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Re: Can't Capture from an application
I don't have an answer but perhaps another area to look at... I'm using Capture for the first time in a while (we don't have many screen shots in our user manuals), and I came across the same problem when using the Capture Application item. Capture was capable of grabbing all other applications except our windows based ERP application. It's a standard windows app, used at over 800 of our customers (i.e. not just an in-house app).
I get the following error message: "Failed to run command. Exception: Parameter is not valid".
Any ideas?
I get the following error message: "Failed to run command. Exception: Parameter is not valid".
Any ideas?
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- Senior Propellus Maximus
- Posts: 4293
- Joined: Thu Feb 02, 2006 9:29 am
- Location: The Electric City
Re: Can't Capture from an application
No, your best bet is to contact MadCap support.
New Book: Creating user-friendly Online Help
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U
Paperback http://www.amazon.com/dp/1449952038/ or https://www.createspace.com/3416509
eBook http://www.amazon.com/dp/B005XB9E3U