MadCap Software Forums

At a certain moment I did create a new movie (HTML5 - WebM).
When I build that movie I tried to view it. However, it started but did not run!
There was no warning or error message.

After investigating this phenomenon I discovered that the path name was too long. Actually it was 265 characters. On the internet I found out that it might be risky above 160 characters, which certainly has to do with 32-bit systems. Personally I think that if MadCap develops its software also as 64-bit applications it would be resolved.
So I reduced the length of the names and then my movie was running!

It is a pity there is no kind of warning as it took me a lot of time to find out (the rendering!!)

I hope this will help other users when running in this kind of problems.

I've encountered this type of issue using several applications and dev projects in the past, it turns out it is an issue with the MS Windows APIs.

One way to get around this is to use the Subst command via the command prompt to assign a drive letter to a specific folder thus shortening the file length.

Assigning a new drive letter is a simple process subst [new drive letter] [full folder path], for example subst G: C:\Windows\VeryLongPath\Project will assign the drive letter of G to the project folder.

Hope this helps you get around this issue.