Feedback Explorer not opening

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Feedback Explorer not opening

Postby EmilyM on Tue Nov 01, 2016 4:15 pm

Hi all,

We can no longer open Feedback Explorer and was wondering if anyone else is having the same issue or can suggest a solution,

It starts to open, I can see the logo, and then I get a Windows message saying that "MadCap Feedback Explorer has stopped working - Windows is checking for a solution to the problem"

Then a second message appears "MadCap Feedback Explorer has stopped working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Nothing we have tried has worked. And I do need to see the stats from my projects! :-)

Understand that Feedback Explorer is no longer supported by MadCap but if anyone can help, it would be greatly appreciated.

Thanks

Emily
EmilyM
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