Customizing Feedback Server Notifications

This forum is for general questions about Feedback Explorer and Feedback Server.

Customizing Feedback Server Notifications

Postby Eric Lachance on Wed Jan 19, 2011 9:05 am

In Feedback Server, when a user rates a topic, adds a comment or does a search with no result, we receive an email notification. That's all good.

I found that the email template is available as an HTML file on the Feedback Server, and that I can change the text and style of it. However, I haven't found what are the different variables I can use in those email templates. What I'd like to add is the (stupidly missing) name of the documentation I'm receiving notification from. It's all well and good to get the notification, but with 7 different manuals, knowing which one it comes from would be a very smart thing to have!

Does anyone know what variables I can use, such as in the following example?
Code: Select all
       <h1>Topic Rated</h1>

        <p>Topic Title: <span id="TopicTitle"></span></p>
        <p>Topic Path: <span id="TopicPath"></span></p>
        <p>Topic Rating: <span id="TopicRating"></span></p>
        <p>Average Rating: <span id="AverageRating"></span></p>
        <p>Timestamp: <span id="Timestamp"></span></p>
Eric Lachance
Technical Trainer
Objectif Lune Inc.
Eric Lachance
Sr. Propeller Head
 
Posts: 127
Joined: Thu May 13, 2010 11:51 am
Location: Montreal, Quebec, Canada

Re: Customizing Feedback Server Notifications

Postby Eric Lachance on Fri Jan 21, 2011 2:18 pm

So... no one uses Feedback Server with multiple webhelp outputs and cares where the notifications are coming from? Or no one has a clue what variables are available?
Eric Lachance
Technical Trainer
Objectif Lune Inc.
Eric Lachance
Sr. Propeller Head
 
Posts: 127
Joined: Thu May 13, 2010 11:51 am
Location: Montreal, Quebec, Canada

Re: Customizing Feedback Server Notifications

Postby techwriter31 on Wed Feb 09, 2011 3:47 pm

We're planning to implement the Feedback Service later this year, and this would definitely be a feature that we need (we'll be tracking as many outputs as possible). Hopefully, you get a response soon! :)
Kellie
techwriter31
Propellus Maximus
 
Posts: 539
Joined: Wed Mar 05, 2008 10:50 am

Re: Customizing Feedback Server Notifications

Postby Eric Lachance on Thu Feb 10, 2011 7:44 am

Actually we did get a response - this is currently not possible. There's no customization possible of these notifications.

I did submit a feature request, but there's no telling how long it's going to take to implement. I guess we'll just have to hold on tight.
Eric Lachance
Technical Trainer
Objectif Lune Inc.
Eric Lachance
Sr. Propeller Head
 
Posts: 127
Joined: Thu May 13, 2010 11:51 am
Location: Montreal, Quebec, Canada


Return to Feedback Explorer and Server

Who is online

Users browsing this forum: No registered users and 1 guest