allowing users to opt out of participating in feedback

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allowing users to opt out of participating in feedback

Postby jamesw on Thu Nov 06, 2008 3:47 pm

If a user installs a feedback-enabled help system, I believe that the system will push to the feedback server, information about which search terms that user has searched for. Is there a way for a user to choose to opt out of this? (i.e. for the user to click something, or do something, which will let them just use the help system but not see any feedback and not push any data to the feedback server such as which terms have been searched for)
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Re: allowing users to opt out of participating in feedback

Postby Richard Ferrell on Fri Nov 07, 2008 9:09 am

Its not possible to disable the feedback from the user end, the only way would be to disable a connection to the internet.
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Re: allowing users to opt out of participating in feedback

Postby gewriter_2 on Thu Nov 20, 2008 12:11 pm

jamesw wrote:If a user installs a feedback-enabled help system, I believe that the system will push to the feedback server, information about which search terms that user has searched for. Is there a way for a user to choose to opt out of this? (i.e. for the user to click something, or do something, which will let them just use the help system but not see any feedback and not push any data to the feedback server such as which terms have been searched for)
ta


We've had the same concerns, as we have some very high security end-users with very strict policies. The workaround solution we found was just to instruct users who do not want to submit feedback to block our secure URL. We submitted a feature request for this back a few months ago, but it couldn't hurt to have more requests. :)
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Re: allowing users to opt out of participating in feedback

Postby LTinker68 on Thu Nov 20, 2008 1:49 pm

gewriter_2 wrote:We submitted a feature request for this back a few months ago, but it couldn't hurt to have more requests. :)

Actually, it's better if there are more requests. It'll be a greater incentive for MadCap to implement the feature if a lot of people ask for it.
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